Dan Eder Email & Phone Number

Minneapolis, Mn, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

• Directed operational activities for production systems for mission critical applications, middleware and application infrastructure across multiple geographies capabilities• Implemented SLAs and KPIs for managed teams, driving 20%-50% improvement in critical metrics • Managed $40-$50 million budget with 5%-8% decrease annually

Toronto, Ontario, Ca

• Led US region infrastructure operations and engineering team delivering infrastructure services • Collaborated with global organization to integrate, standardize and improve service across the enterprise• Championed ITIL processes and improvements, owning service operations and transition processes and execution

Toronto, Ontario, Ca

• Led US region infrastructure operations team supporting all server, hosting, and middleware infrastructure 24x7• Championed ITIL processes and improvements, owning service operations and transition processes and execution• Managed resources 20% under projected budget, and generated additional savings with multiple key manages services vendors• Collaborated with global organization to integrate, standardize and improve service across the enterprise

• Assessed ITIL processes in place, generated recommendations and established strategies on necessary improvements and new disciplines that needed to be added• Implemented Continuous Service Improvement plan executing identified recommendations leading to a significant process uplift or launch every 4 months with existing resources• Led process integration with newly acquired entity

Experienced operations leader with a wide range of technical experience in complex environments. Specializing in Process Design and Execution, Team Building, and Vendor Management. Currently seeking opportunities in the Twin Cities.

Minneapolis, Mn, Us

• Led global organization of 50 employees and contractors supporting infrastructure and corporate system applications 24x7 • Managed $20-$30 million budget and ensured availability of funds for high priority projects• Fostered strategic relationship with international resourcing vendor and vendor management representing a $30 million contract• Merged infrastructure and corporate systems groups, enabling reallocation of staff for critical projects and increasing cross-functional synergy• Drove team to consistently high service level attainment significantly decreasing incident resolution times and ensuring enhanced application performance

Minneapolis, Mn, Us

• Designed and implemented integration points between Ameriprise and H&R Block, fostering a smooth transition for incoming sales force• Architect of contract amendments for the procurement of additional staffing, ensuring stability of existing and acquired assets

Minneapolis, Mn, Us

• 24x7 management of operational teams for client service, sales force, and wholesale distribution channels• Leveraged relationships across technology groups for operational improvement, driving increased stability and performance• Developed vendor relationships, improving service and generating positive outcomes for clients using the new out-task model

Minneapolis, Mn, Us

• Led enterprise availability, problem management programs, and client service operations group• Coordinated out-tasking renegotiation effort and contract development yielding savings of over 25%• Developed response time trending process to serve as a conduit for incident resolution and diminution

Minneapolis, Mn, Us

• Governed distributed platforms for client service organization focusing on solution delivery, technology quality, and service levels• Served as liaison for senior business leaders on technology issues, ensuring consistent communication and recovery plans• Analyzed business process defects and designed and implemented solutions within existing platforms• Subject matter expert for Clarify Customer Relationship Management implementation and document imaging

Us

• Compiled and analyzed application incident statistics to identify and eliminate root causes• Collaborated with other analysts to better identify and drive resolution of recurring problems• Authored and maintained technical documentation, increasing first call problem resolution and decreasing call time

Bachelor Of Science (Bs), Neuroscience

Bachelor Of Science (Bs), Psychology

Bachelor Of Science (Bs), Physiology, General