Dane Dudley Email & Phone Number

Sedro-Woolley, Wa, Us

Tempe, Arizona, United States

- Gather pre-claim handling information- Provide customers with pre-claim handling mitigation information if needed- Apply knowledge of state and federal laws, statues and insurance regulations through the claim handling process- Leverage our Enterprise Claims System and other technologies and automated procedures- Receive inbound calls as well as make outbound calls to policyholders and claimants- Review and monitor work queues which may include task items, calendars… Show more - Gather pre-claim handling information- Provide customers with pre-claim handling mitigation information if needed- Apply knowledge of state and federal laws, statues and insurance regulations through the claim handling process- Leverage our Enterprise Claims System and other technologies and automated procedures- Receive inbound calls as well as make outbound calls to policyholders and claimants- Review and monitor work queues which may include task items, calendars, mail, messages, and new claims- Complete investigative steps when needed to determine customer needs, next steps and explaining these decisions to the customer. - Utilize technical navigation skills to access the claim handling system, digital phone and state specific resources. Show less

- Creating inclusive design solutions in the areas of marketing, social media, and app development that cater to cosmetology demographics across 8 different markets. - Collaborating with cross-functional teams and key stakeholders around designs and design direction.- Coaching other digital designers and assisting them with their work.

- Coordinating and leading the music flow experience during church services.- Performing as a versatile vocalist and instrumentalist to support inspirational worship services.- Leading, inspiring, building, and mentoring volunteer team members. Guiding teams in following church processes, guidelines and mission.- Supporting lead pastors in their vision for weekly services.- Spearheading communications and encouragement to team members throughout the week.

Sedro-Woolley, Washington, United States

As the lead UX/UI Designer I partnered with the marketing team, engineering team, multimedia team, product managers, and key stakeholders around a constant rollout of projects to better enhance the user experience on the company website. I utilized a content managing system called Drupal to implement my designs on the live website. I also designed all marketing emails which resulted in a 6.6% increase in click-rate.

I partner with the UI team in research, ideation, design, prototyping, and iteration around the user experience for a mobile-based video game.

I was awarded in my performance for delivering exceptional customer experiences to over 10 customers per day. A subject matter expert in all legal underwriting practices, which directly contributed to the sale of hundreds of products, including the 'million cars sold' company milestone.- Provided award-winning customer experiences to over 10 customers per day. Utilizing Salesforce, JIRA, Confluence, Slack, and other internal tools was required in order to become a subject matter expert… Show more I was awarded in my performance for delivering exceptional customer experiences to over 10 customers per day. A subject matter expert in all legal underwriting practices, which directly contributed to the sale of hundreds of products, including the 'million cars sold' company milestone.- Provided award-winning customer experiences to over 10 customers per day. Utilizing Salesforce, JIRA, Confluence, Slack, and other internal tools was required in order to become a subject matter expert in all legal underwriting practices. Collaborated with the product, engineering, and UX design team to test products before their release. Contributed to the successful launch of many internal tools, which helped increase company-wide productivity and NPS scores.Responsible for helping customers through their entire journey of buying, selling, or trading in a vehicle.Completing an underwriting review for each purchase and accepting/rejecting finance applications. This includes reviewing IDs, social security numbers, credit history, down payment funds, income, employment, state-by-state registration requirements, trade-in documents, and more.I collaborated with the product, engineering, and UX design team to test products before their release. Contributed to the successful launch of many internal tools, which helped increase company-wide productivity and NPS scores. Show less

Sydney, New South Wales, Australia

Utilized Wordpress, Adobe Creative Suite, and other software tools to spearhead responsibilities in photography, videography, live-streaming, social media, networking, Ecommerce, merchandising, graphic design, web design, and product development.

Google Ux Design Professional Certification, User Experience Design

A 7-course intensive certification in UX design. A mastery of all fundamental UX design skills, and a completion of three intensive design.

Ux Design For Business Goals, User Experience Design

An accelerated, project-based course focused on designing for both business and user goals. In this course, I worked on two client.

9-Month Intensive Course In Ui/Ux Methodologies And Technologies, Ux/Ui Design

A 700+ hour online UX and UI design course that covers the end-to-end UX and UI including design thinking, user research, ideation.

Education record

I graduated with a three-year Advanced Diploma in Ministry, Leadership, and Songwriting.

Associate'S Degree, General Studies

Mechanical Engineering

Meta Front-End Developer Professional Certification

This 9-course program covered in-depth skills on how to utilize HTML, CSS, JavaScript, Bootstrap, React, and UX design to build.

Bachelor'S Degree, Computer Science