Danella Mitchell Email & Phone Number

Responsible for the day-to-day operational management for 7 tourism assets in the Hampshire portfolio (properties are in QLD, NT & Northern NSW) including but not limited to; customer experience, people and financial management, asset enhancement, business planning, marketing, risk and legislative compliance, policy / procedure creation for the group.

Gold Coast, Queensland, Australia

Contracted by FreeSpirit to provide marketing and social media management services for their property - Brighton Caravan Park. Tasks include; day to day management of all social media accounts, collation of content for all marketing mediums, website management, customer engagement improvement on all touch points for tourism business, promotional offers and.

Gold Coast, Queensland, Australia

I was contracted by FreeSpirit to provide operational management services to City of Onkaparinga (council) for their properties - Moana Beach & Christies Beach Tourist Parks. My role oversaw; day to day operations, all staffing & human resources, employee engagement, guest/customer experiences, business process improvement, marketing, housekeeping, asset.

Darwin, Northern Territory, Australia

After overseeing the management of this property remotely (with regular visits) for 13 years, I was tasked with the opportunity to return to the property to manage the day to day to operations of the resort, to improve the financial viability of the business (which turnover was increased by $1M in my 15 month tenure. The property had approximately 80 staff.

Gold Coast (Head Office) With Regular Travel To All Properties In QLD-NSW-NT-SA

Along with the Chief Operations Officer, my role oversaw the operations of the holiday parks owned and managed in the portfolio, including; day to day operations, all staffing & human resources, employee engagement, guest/customer experiences, business process improvement, marketing, housekeeping, asset and facility management etc. FreeSpirit at its peak.

Darwin, Northern Territory, Australia

I was offered the opportunity to move to Darwin (from the Gold Coast) and manage the day to day to operations of this busy tourist resort, to improve the financial viability, product offering and customer experiences of the business. Moving to Darwin from the Gold Coast was a steep learning curve (especially 15 years ago). The property had approximately 80.

Gold Coast

Gaining employment with the highly respected Jupiters Hotel & Casino (now The Star Gold Coast), was rewarding. I started in the hotel reception, being promoted to Front Office Supervisor (within 9 months), then after another short period, transferred into the hotel reservations department as the Groups & Reservations Coordinator, having the sole.

Airlie Beach

I was employed on the front desk at the Airlie Beach Hotel. I was responsible for welcoming all guests to the hotel and ensuring they had a great stay. A big part of my role was also selling all the tours for all the activities available in Airlie Beach.. It was an enjoyable role and very diverse. I got to meet people from all over the world and provide.

Thredbo, NSW

After working as a ski instructor in Canada, I returned to Australia for our ski season and taught adults and kids (from beginner up to intermediate) how to ski.. While in Canada I only taught adults and thought I never wanted to teach kids how to ski but, Thredbo we had to teach both and they proved me wrong.. I was often working with the kids and I loved.

Whistler, BC, Canada

After successfully gaining my Level 1 & 2 qualifications through the CSIA, I was able to gain employment with the highly respected, Whistler Blackcomb ski school.. I taught adults from beginner skier up to intermediate.. Teaching people how to ski was an amazing experience.. Not only did I get to work in the snow, I got to help people learn a new skill and.

Whistler, BC, Canada

I was employed as a Retail Sales Assistant at McCoos.. McCoos was well known in Whistler for being a one stop shop for all items needed to go skiing/boarding (or golf in summer).. There was a huge range to stock and I along with the store manager and other assistants were responsible for assisting guests with any items they required. Along with assisting.

Perisher Valley (Ski Season)

I was the sole receptionist and responsible for the day to day running of reception and the operations of the Inn, along with the managers. We had a close knit team and everyone assisted each other when needed. Ie Some days after I had finished in reception, I would assist in the bar and restaurant to ensure all guests were having the best experience.

Biggera Waters, Gold Coast

I started in the front office as a receptionist of this busy tourist resort. Located on the Gold Coast, Treasure Island was a favourite place to stay amongst many demographics. There was something for everyone.. Our business was one of the first that started selling theme park tickets to our guests. The business owners ethos was treat the customer as you.

Sanctuary Cove, Gold Coast

I was a waitress and bar attendant in a very busy and popular restaurant in Sanctuary Cove. The family who owned the restaurant were french and only accepted the highest level of service and work ethic.

Southport (Loders Creek) & Marina Mirage

On the day I was legally allowed to work, I was at McDonalds applying for a job. I was fortunate to be employed and started working weekends and after school. I loved working at McDonalds, the friendships made and training we were provided, put me in good stead for my employment future. I didn't realise at the time how good the training was and these days.