• Responsible for building relationships with clients while ensuring that their KPls and business needs are met by their assigned Virtual Supports• Serves as a liaison between SC and its clients to ensure assigned Virtual Supports deliver high quality services to clients• Develops and implements action plans to improve the company-client relationships and the retention of the client• Checks in with clients if there are other services that we can offer to support their business• Always ready to attend and identify clients' needsand requirements and propose suitable solutions• Resolves complaints and issues efficiently and in a timely manner• Onboards and keeps each client's product journey up to date

• Keeps track of client records and progress • Does adminstrative tasks and projects• Organizes and manages files and emails • Produces class and seminar materials• Creates visuals for content and courses

• Conducted in-depth research on various topics, including market trends, industry news, competitors, and potential business opportunities. Gathered and analyzed information to provide valuable insights and recommendations to the team• Utilizes online platforms, databases, and networking tools to identify potential leads and prospects for the business. Collected and maintained accurate lead information, including contact details and relevant notes• Paid meticulous attention to detail when performing administrative tasks, such as data entry, document preparation, and proofreading. Ensured accuracy and completeness of information to maintain high-quality standards• Assisted with general administrative tasks, including note-taking, article summarization, and deck/presentation creation

• Designed visually appealing graphics and reels that reinforced the company’s branding and message.• Collaborated closely with the team to align social media graphics and website content with the company's goal and branding.• Developed and maintained the company's official website and sales pages using Wix.• Updated website content regularly to reflect the latest services and offers.

• Managed and organized client satisfaction and progress, generated strategic ideas to provide quality client support, and provided solutions to client queries and technical difficulties. • Handled file and operations organization, in charge of administrative work, email management, and scheduling meetings.

• Scheduled weekly social media posts, writen blog posts and podcast show notes, checked daily emails, assist the company's clients, was in charge of general administrative tasks, and creates graphics and videos for content and promotions.

• Edited layouts for NEXUS (CSCE Magazine) and the Newsletter• Wrote several articles for the Newsletter • Volunteered for "Brigada Pagbasa", a program intended to help elementary students learn by providing them with a storytelling video