Project Manager
CurrentSuccessfully deployed 78 client implementations which have resulted in over $500K recurring annual revenue. Managed the full life cycle of each deployment with great attention to timelines, budgets, risks and customer’s local legislative laws. Worked in a fully remote, at-home environment.• Designed and administered product training sessions to new & migrated clients.• Completed over 150 customer training sessions over a two-year span to reduce the number of related support tickets… Show more Successfully deployed 78 client implementations which have resulted in over $500K recurring annual revenue. Managed the full life cycle of each deployment with great attention to timelines, budgets, risks and customer’s local legislative laws. Worked in a fully remote, at-home environment.• Designed and administered product training sessions to new & migrated clients.• Completed over 150 customer training sessions over a two-year span to reduce the number of related support tickets by 36%. • Launched a series of instructional product videos to showcase new products, features and “how tos”.• Facilitated kickoff calls with clients and colleagues to forecast project scopes.• Acted as a liaison between the end user and product development team. Show less