Developing web and mobile software applications with several core differentiators: 1) World-class technology, product and go-to-market strategy on the front end of an engagement delivered by U.S.-based seasoned executives who map your ideas to a viable product dev plan. 2) A dev team incentivized by customer quality. If you aren't happy, you get a discount and our team doesn't get their profit-sharing component. 3) Unit testing that eliminates bugs. 4) High-touch project management.If your idea isn't viable, we're not going to take it on. We've laid out product consideration criteria to vet your idea against a Y-combinator tested model.We have a development team that does the work using transparent, real-time Github project management so you see every step of the process from ideation, UI/UX to the MVP to product completion. These devs have BS/MS degrees and 7+ yrs.We deliver technology and product strategy you can trust so you know with confidence that the product we build is world-class. Our team is compensation in part with a performance bonus if they do exceptional work on time and above expectations. If they don't, you get a discount until the problems are resolved. This model ensures your quality and timeline expectations are delivered.These are critical factors in our success. Leverage our experience, and our relationships to augment your current dev team or to spin up an individual project.We engage for reasonable minimums so you can try at affordable prices. And UI/UX are key to everything we do. We test concepts with real users as if your product was our own venture funded project. Give us a try. We have a broad team with skills across all tech.

LiveView Technologies is used by the largest companies in the world to provide rapidly deployable surveillance and security whenever and wherever they need it. LiveView Technologies has spent years developing the first remote, full security solution. LVT camera units rapidly deploy whenever and wherever you need them. No need for wires, power, or internet. So whether you need surveillance in a parking lot, on a lonely roadway, on a busy intersection, or at a concert or sporting event, LVT has a solution for you.

This role allowed me to collaborate with internal and external stakeholders. I worked directly with the sales team as a Sales Engineer to demo the product, help in the sales process, and be a SME during discussions. I also worked directly with the executive and marketing teams to define strategy, vision and timelines. I led a team of product managers and UI/UX designers.

• Responsible for successful resolution of all post-sales issues: technical and non-technical• Manage implementation projects pre- and post-sales to customers’ satisfaction• Gain an in-depth knowledge of client’s processes, procedures, infrastructure and support needs• Ensure proper entitlement for customer contacts: key codes, profiles, XN account, etc.• Coordinate training requests• Participate in semi-annual meetings as needed• Pro-actively send monthly reports: support issues, tips & tricks, and market trends• Promote Custom Projects that improve client’s workflow efficiencies and increase Xactware revenue• Act as the customer’s advocate to all levels of Xactware management• Responsible to effectively manage and get resolution for all support escalations• Responsible to educate the customers regarding available support resources• Effectively work with Sales, Development, Training, Technical Support and Project Management personnel • Ensure 100% customer satisfaction with all customers• Actively reconcile conflicting points of view, and balance the needs and desires of the customer with Xactware’s best interests

Effectively manages 15-20 level one to level three support technicians including: scheduling, training/coaching, monitoring work and performance management. Works with software development team on escalated issues. Provides "on-call" support for escalated issues and for National Accounts.

Identified customer service, quality assurance issues.Provided training to front-line technical response technicians and tracked their progress. Monitored, trained, tracked progress and identified opportunities to improve Xactware products and services.Developed special projects when necessary to help train and increase efficiency.Assisted department manager and customer service team.Provided back up for the Xactware training team as needed.

Researched costs and product information for and ensuring successful import and normalization of data for construction-related materials, equipment, and labor for inclusion in the published building cost databases. Entry and management of construction related data.Responsible for French translation of new data as well as contacting French businesses or contractors.Acquisition of and maintaining successful relationships with providers of data related to structural building costs.Any other special projects deemed necessary by superiors.