Flatwater Services guides enterprises, small businesses, non-profits, and individuals in developing cohesive teams and maximizing the use of technology to strategically improve operations, processes, and security. As Principal Advisor, I draw on industry experience and subject matter expertise to provide leadership and technology advice to organizations across a variety of domains from Identity Governance and end-user technology to Operational Strategy and Digital Transformation.

Directed Nelnet's ServiceNow, Workday, and Identity Systems (SailPoint, PING, Delinea, PIV-I, Microsoft) Implementations with a focus on strategy, program leadership, and agile transformation. Cultivated and managed relationships and complex negotiations with product vendors, implementation partners, internal stakeholders, and external auditors. I implemented proven talent management strategies to maximize the engagement and effectiveness of the team.

I provided leadership, strategic direction, and vision for Nelnet's Identity Systems teams. My highly engaged teams are focused on the implementation of Identity Access Management (IAM), Identity Access Governance (IAG), Privileged Access Management (PAM), Directory Services, and Data Governance tools. Led an initiative to move to a role based access control (RBAC ) model and laid the foundation for our migration of identity systems to cloud and SaaS offerings. Built a deep partnership with internal and external audit teams to ensure control effectiveness through seasons of change and innovation. We are focused on improving user experiences through automation while creating a more secure and compliant Nelnet.

Program Owner and Architect for the creation of Nelnet's Identity Access Management (IAM) and Privileged Access Management (PAM) implementations. Led the implementation team for SailPoint IdentityIQ and Thycotic Secret Server. Provided architectural guidance and alignment of the Front Office to enterprise technology initiatives.

Embarked on a technology career journey through diverse roles, evolving from customer success and support to leadership and technology-business process solution design.Designed and managed network, telecom, and security platform implementations for the Insurance and Infrastructure BPO organization. Led cross-functional teams around the country in executing day-to-day operations and revenue-generating projects for internal and external customers through strategic technology platform deployments. Implemented strategic technology platform deployments, resulting in significant cost savings.