Dane Moore Email & Phone Number

Chicago, IL, US

Chicago, IL, US

Chicago, IL, US

Responsible for the development and implementation of best in class customer service through identifying and leading key strategic initiatives, directing effective and efficient coordination and communication with external customers and internal business units, developing and maturing structured customer service policies, processes and practices, and.

Hamilton, Ohio, US

• Led Customer Experience and Support Department, including global sales and technical support, eCommerce operations, and order management. Provided VOC guidance as member of OPW plant Leadership Team and Dover Service.
• Created new Customer Experience and Support department during factory relocation from Kansas City to Cincinnati, hiring and training new staff while managing outgoing team.
• Reduced customer complaints by 75% in 6 months by implementing new customer interaction tracking and business intelligence reporting.
• Improved On-Time Delivery of orders from 59% to 96% within 10 months, collaborating with operations management.
• Decreased order errors 80% by utilizing new tools (Power BI, A3, SQDIP boards) and partnering with Continuous Improvement leadership.
• Cut order management time 67% by implementing FIFO order handling and ATP lead times.

Cincinnati, Ohio, US

• Oversaw sales, customer engagement, and retention activities. Responsible for sales process development, and marketing strategy. Set sales and support goals and objectives, coordinating with Product team for on-time.
• Doubled customer base by launching new MES software platform called Quantum.
• Increased sales revenue 186% within 18 months, restructuring existing sales and marketing personnel and hiring new roles.
• Improved website traffic >300% by launching an updated CIMx.com website with new look and content.
• Increased lead generation by 47%, adding sales channel partnerships and developing new relationships with regional referral groups.
• Reduced unqualified leads by 98%, revising customer journey and implementing HubSpot CRM.

Mason, Ohio, US

• Managed Inside Sales group of 30 technical sales and administrative employees. Supported customers in North, Central, and South America, including sales representatives, and sales management.
• Contributed to 5 successive years of sales growth, collaborating with Outside Sales, and implementing >70 major Inside Sales process improvements.
• Maintained 95% employee retention rate through revising roles and responsibilities and launching new career path structure.
• Reduced order entry lead time from 4 days to 1 through FIFO order handling.
• Improved Secure Customer Index score from 3.60 to 4.17 on a 5.0 scale by launching customer engagement initiative based on Run Improve Grow® system.

Mason, Ohio, US

• Analyzed customer RFQs and prepared written project proposals for large international capital improvement projects in oil and gas industry.
• Generated over $13MM Net in Project Revenue between 2007 and 2011 through competitive proposals, complying with customer-defined performance, delivery, and price parameters.
• Maintained >60% project bid win rate by developing pricing strategies based on knowledge of competitive offerings.
• Ensured 100% delivery of orders with zero penalties by negotiating acceptable contractual terms and conditions for orders and collaborating with order management team on challenging fulfillment requirements.
• Provided guidance and positive leadership to Project Sales team, achieving 100% team retention from 2008-2011.

Cincinnati, Ohio, US

• Sold 3rd Party Logistics services to domestic truck freight customers.
• Won >30 new accounts and added >100 new prospects by making calls to establish relationships with shipping managers.
• Increased bookings by 416% in 7 months by maintaining relationships with existing carriers and recruiting new carriers to handle shipments for key accounts.
• Maintained >95% On-time Delivery by directing support team responsible for daily account management.

Master Of Business Administration - Mba

Ba, Multi/Interdisciplinary Studies - Business/Environmental Science

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Education record