Chief Marketing Officer
CurrentAs the CMO, I am overseeing the exponential growth path of a human services agency serving people with intellectual and developmental disabilities, autism, and acquired brain injuries in Greater Lowell and Greater Lawrence. I launched the agency's new brand identity – Incompass Human Services – after a merger while creating the “innovating to help the most vulnerable thrive” brand story that serves as the foundation of our content strategy. The modern campaign has sustained increases in core marketing KPIs including web traffic, individual contributions, social media engagement, and referrals.Working with the agency's marketing & fundraising manager, as well as outside agencies and vendors, I have overseen numerous marketing initiatives including:• Create and launch the “With Open Hearts” integrated marketing campaign• Drive all fundraising and grant activity, leading to a first-ever respite program • Oversee the agency’s IT enterprise architecture and data governance, working towards one of the first business intelligence dashboards in the industry• Serve as co-Chair the Arc of Massachusetts Marketing Committee and primary marketing contributor of the New England Human Services Collaborative