Danesh Kumar Email & Phone Number

Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities:Quality Assurance:- Managing a team of 14 Quality Analyst and a Quality Team leader.- Administers a comprehensive program of Content Moderation quality monitoring processes, meeting all client and internal requirements for monitoring and feedback.- Ensuring all errors are reviewed from the client’s quality testing program. RCA and feedback.

Cyberjaya, Selangor, Malaysia

Responsibilities:Service Desk Operations- Overseeing the day-to-day activities of service-desk operations to ensure clients receive the support they require.- Monitoring SLA and KPI to ensure metrics are met daily.- Reviewing dialing outstanding ticket report to make sure tickets are addressed in a timely manner.- Ensuring Customer Satisfaction target is.

Responsibilities:Quality-Leading a team of 10 Delivery Analyst which supports AP region.-Administers a comprehensive program of call, ticket, email and chat monitoring processes, meeting all client and internal requirements for monitoring and feedback.-Hires, trains, supervises and evaluates a team of Delivery Analyst/Quality Analysts. Manage the team.

Selangor, Malaysia

Responsibilities:Call Quality Monitoring (CQM) / Audit-Leading a Quality Team with four team members and providing guidance to Quality Analyst.-Monitor agent calls and evaluate the calls based on the CQM scorecard.-Coach/ Train agents based on the CQM findings.-Engage with Operations to ensure actionable items in audit findings are done.-Engage with.

Selangor, Malaysia

Responsibilities:Troubleshooting and providing solution for IBM System X servers, and IBM Storage products which includes: -Using appropriate software to run diagnostics to isolate hardware problems.-Fixing Hardware issues such as assisting users on updating and installing drivers.-Providing basic support for server and storage configuration.-Providing.

Selangor, Malaysia

Responsibilities:Hardware-Using appropriate s/w to run diagnostics to isolate hardware problems.-Fixing Hardware issues such as assisting users on updating and installing drivers.-Providing upgrade option for IBM computers/ notebooks.Software-Troubleshooting on Operating System issues such as Windows 98, ME, 2000 and XP.-Assisting user on wireless.

Selangor, Malaysia

Responsibilities:-Server (Windows NT) Administration include maintaining users, database and SQL Programming.-Network Support which include installation of network cables hubs/switch and Ethernet card.-TCP/IP and DHCP Configuration.-Troubleshooting End-user’s computer which includes hardware and software.-Installation of Hardware and Software.-Website.