Danesh Lanza Email & Phone Number

Switzerland

Geneva, Switzerland

- Providing support for ZT customers at customers Datacenters.- ZT Server Hardware troubleshooting and repair, especially NVIDIA AI GPU Compute Mariner gen servers and upwards.- Troubleshooting NVIDIA GPU Tray HGX-2 baseboards / NVIDIA GPU A100 modules and upwards.- Following SOP to securely deal with data bearing hardware/devices.- Tracking/Managing/attending tickets/issues via ServiceNow according to priority and SLA.- Incidents tracking/monitoring and escalation.- Working with different teams/colleagues of the company, both onsite and remote.- Inventory management of equipments/stock/asset control.- Fully dealing with Logistics tasks when receiving and shipping equipments/parts.

Milan, Lombardy, Italy

- I build Cloud- Providing support for Oracle DRCC (Dedicated Region Customer Cloud) at customer Datacenters.- Providing support for Oracle OCI Datacenters.- Oracle Sun Server Hardware troubleshooting and repair.- Racking Switchs/Routers such as: Arista and Juniper- Cabling and troubleshooting UTP/Copper and Fiber Optical cables.- Cabling/Labelling Patch Panels/Servers/Switches/Routers/Core network.- Following SOP to securely deal with data bearing hardware/devices.- Tracking/Managing/attending tickets/issues via Jira according to priority and SLA.- Incidents tracking/monitoring and escalation.- Working with different teams/colleagues of the company, both onsite and remote.- Inventory management of equipments/stock/asset control.- Fully dealing with Logistics tasks when receiving and shipping equipments/parts.

Modena, Emilia-Romagna, Italy

- Performing all tasks related to IT/Networking/CCTV/Alarm/Badges in the office.- Tracking/Managing/attending users tickets/issues via ServiceNow according to priority and SLA.- Managing Domain/Active Directory/Exchange both from on-premise server and Azure.- Deploying, supporting and troubleshooting windows workstations and softwares on site and remotely.- Deploying and managing VMs and VDIs in VMWare/Citrix.- Configuring and troubleshooting VPN for users.- Managing backups, file shares and printers.- Handling users access/permissions.

Remote

- Deploying vmware esxi and creating/configuring multiple vms with windows, linux and pfsense.- Migrating active directory from physical server to a VM and connecting the company/devices via vpn tunnel.- Deploying Windows Server and developing bash scripts/web panel that interact with system.- Deploying L2TP/IPSec/OpenVPN server and configuring client side on PCs.- Remotely resolving varied type of PC/Server issues.- Quoting Desktop/Laptop/Server for its specific usage.- Deploying, configuring and integrating IP Camera, NVR, IP video intercom, IP door access control and IP alarm.- Deploying and configuring PABX/Voip/TelephoneIP.- Deploying Routers and Access point.- Deploying and comparing performance of VMWare/Hyper-V/KVM/Citrix for specific applications.- Implementing advanced iptables to deal with different type of DDOS attacks.

Maidenhead, United Kingdom

- Daily DC walkthrough to inspect and test air cons, generators, UPS, alarms, etc.- Inventory management of equipments/stock/asset control.- Installing/building/ Racks, PDUs and Patch Panels.- Structured cabling installation/labelling such as: UTP/Copper and Optical Fiber.- Cabling/Labelling Patch Panels/Servers/Switches/Routers/Core network.- Racking/Configuring Servers/SANs to a Bare Metal environment such as: Dell, Supermicro, HP and Lenovo.- Racking Switchs/Routers such as: Cisco, Dell, and HP.- Swapping/Loading/Managing Media Tape library.- Disk/Drive wiping/testing/destroying.- Upgrading Firmware/Bios from Servers/SANs/Switches/Routers.- Server Software troubleshooting for the PXE/Automation environment.- Server Hardware troubleshooting and repair.- UTP/Copper and Optical Fiber troubleshooting with Fluke equipments.- Configuration of Raid arrays.- Configuration of iDrac, IPMI and iLO.- KVMIP sessions for customers.- Windows Server 2008, 2012, 2016 and 2019 installation and configuration.- Linux Centos, Ubuntu installation and configuration.- VMWare Esxi installation and configuration.- Cpanel, Plesk, MYSQL installation.- Initial setup for Cisco ASA routers.- Tracking/Managing/attending customer tickets/issues via DeskPro according to priority and SLA.- Monitoring with Nagios.- Assisting customers over phone.- Assisting customers on site with collocated racks and smart hands for remote customers.- Escorting Customer/Contractors/Visitors in the datacenter.- Working with different teams of the company, both onsite and remote colleague/teams.- Creating articles/guides/processes for the internal wiki.- Incidents tracking/monitoring and escalation.- Shipping and receiving equipments. - Shift work experience (covering 24/7, regularly working 4 days on and 4 days off, day and night shifts).

Lisbon Area, Portugal

- Helping customers resolve their technical issues via ticket/telephone/e-mail.- Solving customer issue via remote access such as: TeamViewer, ScreenConnect and RDP.- Tracking customer issues via Atlassian Jira.- Desktop Hardware assembly, troubleshooting and repair.- Server Hardware troubleshooting and repair such as: Supermicro, HP.- Windows 7 and 10 installation, configuration and troubleshooting.- Windows Server 2008 and 2016 installation, configuration and troubleshooting.- Active Directory, Exchange Server installation and configuration.- Docsis, DSL and GPon Modem configuration.- Setting up VPN such as OpenVPN, PPTP, L2PT.- Router and Access Point installation and configuration such as: Mikrotik, Ubiquiti, Tp-Link.- NAS installation and configuration such as: Synology, Qnap.- Racking: servers, switches, routers.- Cabling servers and patch panels.- Deploying and Administrating kiosks for self-check-in on hotels.

Belo Horizonte (Brazil)

- Solving customer issue via remote access such as: TeamViewer.- Desktop Hardware assembly, troubleshooting and repair.- Server Hardware troubleshooting and repair such as: Supermicro, HP, Dell.- Windows 7 and 10 installation, configuration and troubleshooting.- Windows Server 2008 and 2016 installation, configuration and troubleshooting.- Docsis, DSL and GPon Modem configuration.- Router and Access Point installation and configuration such as: Mikrotik, Ubiquiti, Tp-Link.- IP Camera, NVR/DVR installation and configuration.- Racking: servers, switches, routers.- Cabling servers and patch panels.

Contagem (Brazil)

- Solving customer issue via remote access such as: TeamViewer.- Desktop Hardware assembly, troubleshooting and repair.- Server Hardware troubleshooting and repair such as: Supermicro, HP, Dell.- Windows 7 and 10 installation, configuration and troubleshooting.- Windows Server 2008 and 2016 installation, configuration and troubleshooting.- Docsis, DSL and GPon Modem configuration.- Router and Access Point installation and configuration such as: Mikrotik, Ubiquiti, Tp-Link.- IP Camera, NVR/DVR installation and configuration.- Racking: servers, switches, routers.- Cabling servers and patch panels.

Sao Paulo (Brazil)

- Helping customers resolve their technical issues via ticket/e-mail/live chat.- Server Hardware assembly, troubleshooting and repair such as: Supermicro.- Raid 0, 1, 10 hardware installation and software configuration.- VMware ESXi installation and configuration.- Managing Virtual Machines, building, upgrading and removing. - Windows Server 2008 installation, configuration and troubleshooting.- Linux Centos and Debian installation and configuration.- Cpanel installation.- Use of IPMI/KVM to troubleshoot servers.- Use of WHMCS to manage customer payments.- Managing and troubleshooting domains/subdomains/dns from shared hosting.- Shift work experience.

Belo Horizonte - Brazil

- Desktop Hardware assembly, troubleshooting and repair.- Windows XP and 7 installation and configuration.- Docsis, DSL Modem configuration.- Router and Access Point installation and configuration such as: Linksys, D-Link, Tp-Link.