Dane Simoneau Email & Phone Number

Norton, Ks, Us

Norton, Ks, Us

Norton, Kansas

Designed and managed a small business, with a special focus on best-of-breed IT consultation services to meet clients in diverse industries. Delivered comprehensive customer support and satisfaction through end-to-end support – clean-up services for computers, removal of viruses and malware, setting up tablets and phones, installing new hardware/software, upgrading operating systems, and training the customer on using their devices. Provided cost projections, hardware and software upgrades, maintenance, repairs, and application testing according to quality and cost specifications.

• I designed and maintained responsive website using ReactJS, JSX, CSS, SCSS, Bootstrap, Node.js, CSS Grid, and Flexbox. • I confirmed timely delivery of multiple projects by engaging with project management and marketing teams.

Norton, Kansas, United States

Delivered a high standard of remote and on-site technical support to customers via phone, email, and video communication. Expertly resolved computer hardware issues, as well as network problems while managing firewalls, filters, and routers.Carried out detailed analysis of IT systems, integrated library management software, and maintained the network infrastructure. Brought in tight security measures and managed user accounts using Office 365.Organized and conducted training sessions for staff members and visitors to improve digital literacy and technology usage. Spoke on such recent topics as AI at educational establishments.Documented critical processes, such as hardware configuration in preparation for library sites. Identified and implemented strategic solutions to enhance operational efficiency.Designed and managed library WordPress websites to ensure information was up-to-date and accurate. Created engaging posts and responded in a timely manner to inquiries through social media.Liaised with vendors to work on acquiring hardware, negotiated software contracts, and prepared library contracts.Installed and configured physical network connections by running cables through ceilings and walls to establish Ethernet and phone outlets.Managed Xerox copiers and addressed AG Verso issues. Rolled out VR programs for trade skill learning, conducted routine inventory updates, and executed PowerShell scripts through Faronics Cloud. Troubleshooted 3D printer issues.Visited members' library locations and maintained regular communications to assure there were no issues in technical operations and to ensure immediate action was taken if any such issue occurred.

• Implemented a voting method on topics to streamline QA calibration.• Proactively volunteered and assisted an internal team to develop a QA method & rubric.• Enrolled in optional courses such as project management to develop professional skills.• Continuously attended QA calibrations to ensure all QA Analysts are aligned.• Provided hand-written feedback to multiple agents weekly.• Self-managed time and working schedule with self discipline and planning.

• Provided a 6 star experience to our clients via live chat.• Diligently attended training sessions and continued learning about the industry, and provided services.• Proactively self researched and problem solved.• Regularly met with Team Lead to touch base and evaluate performance.• Utilized Blockchain and NFT knowledge to inform clients and solve complex challenges.

• Trained and supported new team members to maintain 95% QA.• Assisted with management of client presence on varying social media platforms• Provided excellent customer service with clear communication• Stayed current on policies and procedures that aligned with clients and their partner brands• Adhered to best practices and scopes of engagements• Sharpened CX knowledge• Gained knowledge on Sprout & AppFollow applications• Furthered knowledge on client communication

• Provided Superb Customer Service• Gained tremendous CX knowledge• Educated on the Zendesk platform• Maintained excellent documentation• Improved vocabulary and written responses• Strengthened self-discipline and gained WFH expertise.• Obtained client communication knowledge

Norton, Kansas

Used accounting knowledge to be able to manage financial records and documentation.Detail documented for record keeping. Automated agents' note-taking with Excel formulas. Called patients to set up payment plans and receive payment.

Norton, Kansas

Provided key contact for technical support by phone to ensure that support was efficiently and effectively served. Performed software testing, computer assembly, hardware troubleshooting, and software downtime reduction. Ensured proper documentation for recording and monitoring of the process. Automated agent note-taking methods using advanced Excel formulas for accuracy and time efficiency. Improved setup speed and consistency in hardware preparation across the organization by deploying Operating System Images.

Norton, Kansas

Provided technical support and service repair both in-store and on-site for individual and corporate clients, maintaining customer satisfaction. Diagnosed and corrected hardware and software problems by building computers, eradicating viruses, and upgrading systems. Installed and maintained security measures on client data/systems to protect them from all forms of security breaches, including firewall and antivirus setup. Provided IT solutions in a personalized way, thereby meeting the needs and requirements of each unique client in a personalized manner. Documented and recorded all repair and support activities for reference or compliance purposes. Assisted in the installation and configuration of new hardware and software properly with training and support services, including smooth transitions. Worked with clients to identify IT challenges and provided appropriate expert advice and solutions to enhance technology infrastructure.

Associate'S Degree, Mobile Application And Entertainment Development

Associate Of Science - As, Engineering