Dane Smith Email & Phone Number

High Wycombe, England, United Kingdom

High Wycombe, England, United Kingdom

High Wycombe, England, United Kingdom

High Wycombe, England, United Kingdom

Wembley, London

• Provide 2nd line and networking support to over 75+ remote sites across the UK along with assisting with projects in the ICT DeptDuties include:
• Managing and maintaining the 4G networking infrastructure across remote sites, setting up new sites with Cisco Meraki devices, supporting current live construction projects, and demobilising sites
• Liaise with 3rd party companies to support our 4G networks ranging from 1, 3 & 6 SIM routers
• Assisted with the support of the cyber security systems in the business using tools such as MimeCast, TrendMicro, Forticlient WebSense and also conduct daily Azure Risky logon checks
• Implemented/Maintained Bomgar Remote Support tool in the ICT department and also provided training for the ServiceDesk
• Created department standard guide templates, user guides and key service documents for a range of tools, processes and procedures for the business and ICT department.

Central London, United Kingdom

• Provide 2nd line support for users in Europe, Middle East and Africa regionDuties include:
• Taking ownership, maintaining and resolving escalated tickets via our ITSM tool Cherwell from the CSC in Houston
• Procuring Dell devices directly from Dell to users in the EMEA region
• Assisted with regional projects and tasks as required
• Provide user guidance,by showing customers how to perform tasks in a easy and effective manner using the tools and software available
• Developed new Key Service Documents and User Guide Templates for the IMS EMEA Region

High Wycombe

• Provide technical 2nd line and Field Support to internal customers, resolving PC, Server, networking, hardward/software incidents, while also implementing new technlogies/solutions to meet the business demands.Duties.
• Taking ownership and resolving incidents from 1st/2nd line, escalating incidents where needed
• Visiting remote sites across the UK to resolve various break/fix incidents, and/or complete proactive works
• Building Windows 7/10 corporate images, MDM administration via MobiControl and Airwatch
• SCCM application/update packaging, deploying and reporting, also Office 365 administration
• Network cable management along with configuring routers(Asus, Netgear, Trendnet) and installing network equipment

High Wycombe

• Provide 1st line technical support of IT related problems from internal/external software to hardware, to 2000+ users across over 200 sites over the UK, while maintaining a high degree of customer service for all.
• Receiving, logging and managing calls from internal staff via telephone, email and via the incident management software, Service-Now.
• Provide remote assistance over the phone, through instant messenger and through the use of remote support tools such as PC AnyWhere and RDP.
• Install or reinstall software and to image or reimage computers and handheld devices locally or using remote deployment tools. Reset, edit and disable AD and in-house Central system accounts and passwords using agreed.
• Escalate calls and logs to the 2nd support team or to the network providers Azzurri Communications.

Kingston, Jamaica

Provided IT support for workstations and medical equipment, installing hardware and software. Maintaining server uptime, performing administrative tasks, creating users, email accounts etc, organize, developed and led ticketing system and lead a few of IT projects.

My main responsibility was to enter morbidity data into the Health Information System database daily. Other responsibilities included maintain and organizing records accurately, and preparing source data for computer entry.

Kingston, Jamaica

Provided technical support for US based clients/customers of the Asus brand, troubleshooting technical problems they may encounter and providing solutions.

Provided technical assurance and support for the procurement of information and Communication Technology equipment, services and facilities.

Assisted with the sale and repair of cellphones.

Bsc, Computing And Information Technology, Networking

Activities and Societies: cricket

Associate, Computer Servicing And Electronics

High School Diploma, 7 Csec Subjects

Activities and Societies: Cricket, football