Danessa Knaupp Email and Phone Number
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Danessa is an executive coach dedicated to shifting the global conversation on leadership. A thought leader recognized by Entrepreneur and Forbes, Danessa has supported executives across every major industry and developed a reputation as a candid, compassionate and courageous leadership partner. She is the author of the best selling leadership manual, Naked at Work: A Leader’s Guide to Fearless Authenticity and regularly addresses C-suite audiences on how to harness the power of real authenticity (not #authenticity) to drive measurable business results. Known for her unique ability to drive new levels of engagement and performance with key leaders, Danessa is a fresh, positive voice on leadership and executive team effectiveness. She has coached CEOs, senior leaders, and teams on issues related to leadership effectiveness, presence and influence, succession planning, M&A integration, and conflict intervention. Her clients and audiences have included Anthem, Amerisource Bergen, Capital One, Comcast, Genworth, Hilton, KPMG, Mastercard and more. Danessa earned her executive coaching credentials from Georgetown University, and a BA in Psychology and Sociology from the College of William and Mary. She spent more than 20 years as an entrepreneur and a senior executive and ultimately, CEO before transitioning to coaching.
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Founder And Ceo, Executive CoachAvenue 8 Advisors Aug 2016 - PresentMidlothian, Va, UsAvenue 8 Advisors is an executive coaching and advisory practice specializing in leadership transformation, executive development and strategic operations consulting.Avenue 8 provides highly customized and deeply effective coaching and leadership practice support. The firm's focus pairs executive coaching and leadership development with practical, effective, and scalable strategic operations solutions. Services include: • Executive Coaching• Leadership Team Development• Strategic Consulting• Growth Planning• Operations Enhancement• Change Management support• Organizational Effectiveness Planning
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Senior Executive CoachGoodstone Group Llc Jan 2017 - PresentNew York, Us -
Senior Executive CoachAiir Consulting Mar 2017 - Sep 2022Bala Cynwyd, Pa, Us -
Svp Change Management/Senior DirectorCapital One Oct 2015 - Sep 2016Mclean, Va, UsLed the Change Management team for the integration of GE Healthcare into the Capital One Commercial business. Accountabilities included developing and executing the change strategy for both tactical business changes as well as broader cultural changes. Drove significant results across integration including developing frameworks, assessing training needs, developin and executing an Ambassador program. Developed and delivered the change management approach for the bank's culture initiative, focusing first on influencing senior executivesOriginated and developed a unique learning approach for the broader team to ensure best practices were quickly identified and assimilated across geographies. -
Svp/Senior DirectorCapital One Aug 2013 - Sep 2016Mclean, Va, UsLed nationwide Branch Consumer Sales operations implementation. Responsibilities include digital transformation, Sales Rewards and Recognition, proactive customer contact strategy, transaction migration, offer and campaign implementation, sales process and sales tool creation.Led the team that developed and executed strategic intent for all branch consumer sales efforts. Implemented and evolved the sales model, in-branch marketing and merchandising, proactive customer contact strategy, product offers, and campaigns to enable the consistent achievement of sales target goals across a 900-branch footprint.Streamlined and reduced risk across network sales processes, documenting and certifying as necessary to ensure consistency. Initiated and drove a network-wide transaction migration program, moving 40% of initial customer deposits to the ATM and mobile channels from the teller line in 2014 – an 800% increase over the 2013 5% rate.Designed and implemented a national proactive call and email campaign strategy resulting in more than 180,000 new customer interactions in 2014 (an increase of 650% over 2013). Successful implementation required navigating extraordinary legal and compliance hurdles.Delivered “One” Award Trip for the president of the bank, recognizing and rewarding the top 1% of the organization. Feedback from the 450+ attendees consistently exceeded 95% satisfaction. Reduced cost per winner by 33% year-over-year. Trip executed on-time and under-budget for the each of the three years owned, yielding nearly $500,000 in savings.
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Vp/DirectorCapital One Feb 2009 - Aug 2013Mclean, Va, UsLed the strategy for and delivery of reward and recognition programs for more than 6,500 Retail Bank associates, including sales incentive programs, recognition events, and contests.Identified the strategic need to redesign incentive plans at every level to focus on key performance drivers. Drove the program to define plan components, document plans, automate sales capture and payment execution, limit risk and implement new incentive plans. Secured funding for and engaged consultant support to ensure new plans led competitors. Defined intent for the change management program to communicate and train all levels on plan changes, including rationale. Improved incentive payments from less than 50% on-time and accurate in 2008 to 98+% on-time and accurate by 2010. The new incentive program received accolades from all levels for clarity, and executed within $2.6 million dollar budget. Sales target achievement increased by more than 50% in first year post implementation and met or exceeded goals in the second.
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Senior ManagerCapital One Oct 2007 - Feb 2009Mclean, Va, UsDeveloped and created a niche Small Business sales program focused on the design and implementation of a Branch Small Business Banker role. Responsible for all program components, including role design, training, results monitoring and evolution.Led the rebranding program to change Capital One icon from teal and gray to the current red and blue mark. Responsibilities included converting all collateral (physical signage, marketing materials, and digital iconography) nationwide in less than six months. Project executed on-time and well under-budget, with no holdover collateral. Responsible for brand process and project management, including trademark security, brand standards, and process documentation.
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PresidentDinner Divas Llc Dba My Girlfriend'S Kitchen Nov 2004 - Jun 2007Successfully developed two unique retail ventures grossing nearly $1 million in less than 18 months. Each location performed in the top 5% of stores nationwide. Identified a market need for a retail “make it and take it dinner” store, evaluated competitive landscape, and wrote a full-scale business plan.Developed a unique marketing strategy synthesizing grass roots activities with traditional mass media to achieve swift market dominance and broad name recognition in less than six months. Successes include a front-page Style article in the Washington Post, five appearances on local television news programs, and a partnership with Richmond’s Habitat for Humanity. Developed and led project implementation timeline, secured $500,000 in bank financing, and managed the physical construction project for two separate locations.Designed and implemented hiring model focused on identifying key “Girlfriend” success factors and candidate matches through phone screens, behavioral interviews, and trial shifts. Designed a training program consisting of group and individual modules designed to maximize employee authority and autonomy to ensure extraordinary levels of customer service.
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Group ManagerCapital One Services Jul 1997 - May 2005Mclean, Va, UsCross Thrift Infrastructure: Group Manager, Project Management 2004-2005Led enterprise-wide cost reduction effort, including benchmark assessment, identification of savings opportunities, analysis and planning for savings execution. Identified $32 million in reduced cost in 24 months.Championed Risk Management for Small Business Operations, driving the inclusion of the Thrift Business Risk Office into daily business practice. Installment Loans: Head of Line Operations 2002-2003Led program redesigning collection efforts, yielding $9 million in revenue, three times goal of $3 million. Designed and implemented unique Super Agent operational model, delivering annual savings of $2 million. Responsible for all full lifecycle customer interaction, leading over 100 associates. Initiated Operations Women’s network to support the sharing of best practices and leadership skills among high-level female managers six months before a corporate initiative was implemented. Risk Operations: Senior Manager 1999-2002Redesigned Escalated Call Unit and Hardship departments, resulting in dramatically improved customer service, 25% increase in revenue, and reduced cost in 60 days. Spearheaded a department-wide cost imperative, driving cost reductions of 15%. Risk Operations: Front Line Manager 1997-1998
Danessa Knaupp Skills
Danessa Knaupp Education Details
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Georgetown UniversityOrganizational Leadership -
William & MaryPsychology
Frequently Asked Questions about Danessa Knaupp
What company does Danessa Knaupp work for?
Danessa Knaupp works for Avenue 8 Advisors
What is Danessa Knaupp's role at the current company?
Danessa Knaupp's current role is Executive Coach | Best Selling Author | Leadership Expert | Keynote Speaker.
What is Danessa Knaupp's email address?
Danessa Knaupp's email address is da****@****one.com
What is Danessa Knaupp's direct phone number?
Danessa Knaupp's direct phone number is +170344*****
What schools did Danessa Knaupp attend?
Danessa Knaupp attended Georgetown University, William & Mary.
What skills is Danessa Knaupp known for?
Danessa Knaupp has skills like Leadership, Strategy, Change Management, Start Ups, Analysis, Financial Services, Operations Management, Marketing Strategy, Credit Cards, Segmentation, Risk Management, Entrepreneurship.
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