• Build on the proposed design and configure software solutions for the end customer basedon project expectations.• Ensure correct deployment of solution including end user training and handover to theinternal and external support teams.• Document the final solution and training materials for end users.• Ability to understand complex technology, simplifying it for the customer to ensureunderstanding and buy it.• Continually gauge customer satisfaction during the implementation phase.• Build scripts and integrations into customer systems as and when required.

• Achieve PBIT budget• Management of Pre and Post sales responsibilities• Management of continuous improvement of installed Solutions• Development of MDS technical and Sales capability to take to market• Produce monthly reports for all customers• Assist the audit team with software installations to verify volumes• Develop Business Intelligence for MPS division with Sisense Technology

• Provide pre- and post sales support to the Corporate and Government Sales Consultants and their client portfolio.• To provide – to all relevant role players - product information and updates for all products and processes allocated to their portfolio.• To provide product training to the Corporate and Government Sales.• To actively seek out innovative document management product solutions to the benefit of the Corporate and Government Sales Divisions client base, thereby strengthening Nashua’s client relationship.• Support Ricoh and 3rd party software solutions high-level integration and connectivity• Implement and support all Ricoh software.• Implement and support all 3rd party software.• High-level integration to ERP, Mainframe and UNIX based systems.• To provide pre and post sales support to the Corporate and Government Sales Consultant and their client portfolio• Analysis of client requirements and business processes (both proactively and in response to client request for information (RFI).• Scoping of existing client environment prior to demonstration, pilot or installation taking place.• Provision of recommendation for best solution in response to, or via the identification of a client need.• To provide product information and update all products processes allocated to their portfolio• To timeously receive and distribute product information to all relevant parties.• To ensure said information has been received by all relevant parties.• To provide product training to the Corporate and Government Sales Consultant as and when required.• Maintain knowledge of the best practice activities and benchmark solutions as they pertain to his/her product portfolio.• Engage in networking activity within the office Automation and Information Technology business community.• The introduction of new solutions and concepts to colleagues and clients for discussion and assessment.

• General PC/Server Administration• Administer daily backups for the local office• Citrix Support• Daily admin duties - password resets, directory changes etc.• Moves• Ensure users are in correct groups in ACTIVE DIRECTORY• General support queries• Maintain local Symantec (Anti-virus) Servers• Maintain local Altiris Servers• Maintenance Checks• PC Hardware support• Printer support• Regional Lotus Notes administrative support• Software installation• Troubleshooting PC problems• Troubleshooting software/application problems• Users right administrationServer/Desktop Infrastructure Patching• Ensure the patch stats are updated• Ensure this is executed as per the guideline• Maintaining Patch Schedule• Update Altiris desktop patchesTelephony support• Administration of Blackberry• All calls are logged with vendor/s and followed up to resolution• All Voice Recording Maintenance is executed• Backups done on PABX• Backups done on VR• Ensuring licensing is up-to-date• Ensure Maintenance is regularly done• Ensure all repairs are logged with vendor - Process followed• New extension add to Voice Recorder• Setup and support of smart phones• Support all regional user phones.

• Daily/Weekly Server Administration • Maintenance of specific servers • Server hardware and software support and maintenance (all HP running Microsoft operating systems). • Server Builds and Quality Assurance. Physical and Virtual machines. Commissioning and decommissioning• Management of Active Directory• Daily maintainance of Microsoft Patching for desktop PCs• Ensuring all daily IT operational duties are carried out incl DHCP and Print servers• Management of File Servers• Keeping documentation up to date• Responsibility for VMWare • Print Environment is maintained - this includes regular housekeeping• DHCP/DNS/WINS is maintained - this includes regular housekeeping (Checks can be conducted by firstline support)• Maintenance of VMWare Environment• Patch Management for the business (Server and Desktop)• Responsible for AV Architecture and design• Ensure that latest signatures are downloaded to desktops and• VMWare general administration (shared function between team• Assigning of user rights• Maintenance of Resource Groups - Ensuring that all housekeeping is regularly performed - as well formulating housekeeping guidelines for ACTIVE DIRECTORY Groups• Weekly/Monthly Patch Reporting• Liaise with Retail-IT operations with regards to Siebel Iinternet

• Hardware Support incl. Workstations, Laptop, Printers and Mobile phones• Desktop Support• Software support• Imaging with Altiris• Adhoc project - Webjet Admin

• Program home automation equipment for Smart Homes. • Project management. • Maintenance of Linux server incl. mail and proxy servers• General IT support technician

• Develop web site for company using Dreamweaver 4.0• Set up proxy server with Linux Red Hat 9.0• Set up firewall with Linux (Red Hat 9.0).• Install cabling • Install, maintain and problem solve management system for telephone and PABX systems

• RT fault assignment, tracking and resolution• Support for all iTouch SA (IVR/SMS)• Problem Analysis• TCP / IP and Internet networking support