Dane Thomas Email & Phone Number

Stockholm, Sweden

★ Directs client consulting engagements while also leading classroom teaching and training, building courses and workshops to meet the needs of each client. Pivoted training to virtual formats during the COVID-19 pandemic.★ Enables client employees and managers to become certified in ITIL 4, DevOps, and Agile.★ Advises companies on strategies to implement.

Sweden

Since 2013, I have been an accredited course leader and learning consultant for several Accredited Training Organizations, including Axelos / PeopleCert, DevOps Agile Skills Association, Help Desk International, DevOps Institute, HIT Global, and others. I find that learning, becoming certified and accredited, and delivering classes on best practice.

Boise, Idaho, United States

Love Heals is a non-profit, charitable organization that provides professional medical, dental, and vision services at no cost to underserved individuals and communities. I serve on the board of directors as vice-chairman.

Stockholm, Sweden (Global)

★ Planned and executed IT infrastructure and digital transformation projects for client corporations, meeting deadlines and budget goals.★ Worked with a client to launch a new cloud service, designing and implementing IT operations and support processes, workflows, and roles.★ Retained by a large multinational client to execute corporate responsibility.

Neustadt/Weinstraße, Germany

★ Co-founded the business, securing agreements with clients to plan and manage functional fitness competitions in 10 countries in Europe and the Middle East.★ For each event, supervised paid staff and volunteers engaged in on-stage and backstage activities. Worked with vendors, sponsors, media, facilities, and attendees.★ Organized three Central Europe.

Stockholm, Sweden

★ Provided guidance and direction to clients on the adoption of ITSM strategies and best practices.★ Facilitated teaching and training sessions to audiences of client employees and managers on ITSM principles.---ABOUT OLINGO CONSULTINGOlingo Consulting is a provider of consulting and training services for streamlining IT delivery.

Stockholm, Sweden

• Part of the administrative team overseeing a Support Desk function handling a volume of up to 10k cases monthly
• Oversaw an expansion of Support Desk function responsibilities from dealing with users from one organization using two distinct IT environments, to dealing with users from four organizations using seven distinct IT.
• Identified Critical Success Factors and determined, measured, and reported on Key Performance Indicators for service quality (time to answer, time to resolution, SLA (service level agreement) target achievement)
• Provided strong administrative, and leadership experience improving the quality of IT support and services, while improving service efficiency standards
• Accountable for Proactive Analysis, Support Integration, and oversight of configuration and training in the use of support tools
• Worked as representative for the Change Advisory and Configuration Management Boards

Stockholm, Sweden

• Chief advisor for information technology for the division’s CEO, CFO, and 2 department heads
• Developed and administered policies and systems for procurement, inventory, and lease-return for over 500 workstations that saved the division SEK 300,000 during year one
• Provided education and support for MS Power Point and Excel, as well as digital media editing and production services
• Created the hospital's first wireless mobile classroom

Stockholm, Sweden

• Coordinator/co-advisor for multiple research projects
• Authored a meta-analysis of Sports Medicine research literature for the Swedish Olympic Committee entitled "Testing and Training for Injury Prevention and Performance Enhancement"
• Instructor for several courses in physical therapy and sports medicine
• Translation and editing of articles for international publication

Vail, Colorado

• Supervised and coordinated physical therapy services
• Facilitated interactions between rehabilitation department, physicians, and medical center staff
• Oversaw new billing system implementation and helped to coordinate contract initiation and renewal through three separate changes in rehabilitation clinic ownership during my tenure
• Oriented new employees, and created and maintained national and international referral databases
• Participated in multiple research projects, lectured at continuing education courses, and wrote several articles for sports medicine publications

Bachelor Of Science, Physical Therapy

Activities and Societies: President - Ski Club

Advanced Swedish For Medical Professionals

Economics

Swedish Language, History

Pre-Physical Therapy

Design And Applied Arts

Spanish Language And Culture

General Studies

Education record

Activities and Societies: Concert Band (percussionist, student conductor), Gymnastics Team, Concert Choir