Dane Thomas Email & Phone Number

Stockholm, Sweden

★ Directs client consulting engagements while also leading classroom teaching and training, building courses and workshops to meet the needs of each client. Pivoted training to virtual formats during the COVID-19 pandemic.★ Enables client employees and managers to become certified in ITIL 4, DevOps, and Agile.★ Advises companies on strategies to implement IT and organizational changes with minimal disruption to operations.★ Led an IT Support Customer Satisfaction Improvement project for a national housing provider, overseeing project planning, scope development, goal establishment, and budget administration.★ Led an expansion of educational and consulting services to include English-language offerings, initially marketed to Sweden-based organizations that use English and expanding to include organizations in the EU and worldwide.---ABOUT BITA SERVICE MANAGEMENTBiTA Service Management is a consulting firm that focuses on operational excellence, working with companies seeking to transform processes, organizations, and digital solutions.

Sweden

Since 2013, I have been an accredited course leader and learning consultant for several Accredited Training Organizations, including Axelos / PeopleCert, DevOps Agile Skills Association, Help Desk International, DevOps Institute, HIT Global, and others. I find that learning, becoming certified and accredited, and delivering classes on best practice frameworks and methods are wonderful ways to make information more readily available for me to use to benefit my clients in my work as a consultant.I started as an accredited instructor for ITIL® v3 courses and have since added nearly the full range of ITIL® 4 courses, several DevOps courses, and many more. I am certified as an ITIL® 4 Master, Strategic Leader, Managing Professional, and Practice Manager, and I have developed and delivered courses in both English and Swedish for customers and colleagues on-site in Europe, North America, and Asia. Since Spring 2019, I have delivered over 200 online and hybrid courses and seminars.I take my course leadership and learning consultant duties seriously. I take pride in having delivered over 300 courses covering over a dozen different certification topics to over 3,500 participants worldwide, with top-tier customer satisfaction ratings (average score 4.87 on a 5-point scale).

Boise, Idaho, United States

Love Heals is a non-profit, charitable organization that provides professional medical, dental, and vision services at no cost to underserved individuals and communities. I serve on the board of directors as vice-chairman.

Stockholm, Sweden (Global)

★ Planned and executed IT infrastructure and digital transformation projects for client corporations, meeting deadlines and budget goals.★ Worked with a client to launch a new cloud service, designing and implementing IT operations and support processes, workflows, and roles.★ Retained by a large multinational client to execute corporate responsibility, risk management, and business continuity management projects. Increased mitigated risks from 12% to 56%, reduced underway issues from 65% to 44% and eliminated all TBD issues.★ Supported an Enterprise Data Storage project by insourcing, and consolidating storage services from 27 supplier-owned facilities worldwide to three facilities in Sweden and North America.★ Contributed to the success of a project to implement an IT Service Management Tool, preparing a network of global facilities for the rollout of a new global ITSM tool and enhanced ITSM processes. Trained over 300 people in eight R&D centers across 15 time zones.★ Acting DPO (Data Protection Officer) during preparations for and initial compliance with GDPR---ABOUT ELITS GLOBAL GROUP ABELITS Global Group AB (Now known as Accelerate at IVER) operates as a cloud-based IT infrastructure and digital transformation company. The company offers cloud, development, DevOps, and IT infrastructure and operations services. ELITS Global Group serves customers in Sweden, Germany, the United States, China, and Canada.

Neustadt/Weinstraße, Germany

★ Co-founded the business, securing agreements with clients to plan and manage functional fitness competitions in 10 countries in Europe and the Middle East.★ For each event, supervised paid staff and volunteers engaged in on-stage and backstage activities. Worked with vendors, sponsors, media, facilities, and attendees.★ Organized three Central Europe Throwdowns in Bratislava, three Celtic Series competitions in Dublin, and four CPCF Battle Fitness Festivals in Kuwait.---ABOUT POWER STEERING CONSULTINGPower Steering Consulting provided event management and consulting, training, and seminars for athletes, trainers, referees, and organizers.I am no longer actively engaged in this, but my co-founder is continuing this business as Power Steering Performance GmbH.

Stockholm, Sweden

★ Provided guidance and direction to clients on the adoption of ITSM strategies and best practices.★ Facilitated teaching and training sessions to audiences of client employees and managers on ITSM principles.---ABOUT OLINGO CONSULTINGOlingo Consulting is a provider of consulting and training services for streamlining IT delivery.

Stockholm, Sweden

● Part of the administrative team overseeing a Support Desk function handling a volume of up to 10k cases monthly● Oversaw an expansion of Support Desk function responsibilities from dealing with users from one organization using two distinct IT environments, to dealing with users from four organizations using seven distinct IT environments● Identified Critical Success Factors and determined, measured, and reported on Key Performance Indicators for service quality (time to answer, time to resolution, SLA (service level agreement) target achievement)● Provided strong administrative, and leadership experience improving the quality of IT support and services, while improving service efficiency standards● Accountable for Proactive Analysis, Support Integration, and oversight of configuration and training in the use of support tools● Worked as representative for the Change Advisory and Configuration Management Boards● Developed on-call IT support routines for the largest hospital in Scandinavia● Responsible for first line incident management and educating new hires (administrators and support desk agents)● Founded the corporate health promotion association which consisted of over 200 members

Stockholm, Sweden

● Chief advisor for information technology for the division’s CEO, CFO, and 2 department heads● Developed and administered policies and systems for procurement, inventory, and lease-return for over 500 workstations that saved the division SEK 300,000 during year one● Provided education and support for MS Power Point and Excel, as well as digital media editing and production services● Created the hospital's first wireless mobile classroom

Stockholm, Sweden

● Coordinator/co-advisor for multiple research projects● Authored a meta-analysis of Sports Medicine research literature for the Swedish Olympic Committee entitled "Testing and Training for Injury Prevention and Performance Enhancement"● Instructor for several courses in physical therapy and sports medicine● Translation and editing of articles for international publication

Vail, Colorado

● Supervised and coordinated physical therapy services● Facilitated interactions between rehabilitation department, physicians, and medical center staff● Oversaw new billing system implementation and helped to coordinate contract initiation and renewal through three separate changes in rehabilitation clinic ownership during my tenure● Oriented new employees, and created and maintained national and international referral databases● Participated in multiple research projects, lectured at continuing education courses, and wrote several articles for sports medicine publications

Bachelor Of Science, Physical Therapy

Activities and Societies: President - Ski Club

Advanced Swedish For Medical Professionals

Economics

Swedish Language, History

Pre-Physical Therapy

Design And Applied Arts

Spanish Language And Culture

General Studies

Education record

Activities and Societies: Concert Band (percussionist, student conductor), Gymnastics Team, Concert Choir