Dane Thomas

Dane Thomas Email and Phone Number

Business Consultant and Organizational Development Leader | Mentor – Best Practice and Beyond @ BiTA Service Management
stockholm, stockholms lan, sweden
Dane Thomas's Location
Greater Stockholm Metropolitan Area, Sweden
Dane Thomas's Contact Details

Dane Thomas personal email

About Dane Thomas

VALUE PROPOSITION► I am highly effective in leading organizational improvement and development initiatives, with experience delivering process improvement by applying, adapting, and going beyond Best Practice principles to better meet the needs of customers and users.► My success is driven by my ability to examine processes and workflows to identify improvement opportunities in resilience, efficiency, productivity, cost-effectiveness, and human-centered design.SUMMARY► Engaging organizational improvement leader possessing a winning blend of subject matter expertise, professional certification and accreditations, and practical experience executing complex projects and programs.► Provides a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with organizational objectives. LEADERSHIP HIGHLIGHTS★ Serves as a management consultant for organizations, providing guidance on strategies to implement IT and organizational improvements with minimal disruption to operations.★ Active course instructor covering ITIL 4, DevOps, Agile methodologies, and user-centered design, serving as an invaluable resource to enable client employees and managers to realize value beyond certification.★ Experience with coordination and leadership of IT infrastructure and digital transformation projects.Specialties: Digital Transformation, Project Management, Process Improvement, Cost Containment, ITIL, DevOps, Agile Methodologies, Training Programs, ITSM Tool Selection and Implementation---I have extensive experience helping organizations worldwide with strategy and service improvement. One boss said I am a bit like a Swiss Army Knife - an indispensable team member who has delivered valuable guidance in a wide variety of circumstances.I have worked on large-scale, multi-faceted international projects with far-reaching consequences, and I have extensive experience engaging with C-level executives and board members. In addition, my experience teaching hundreds of onsite and online ITIL, DevOps, Agile, and other IT Service Management classes to thousands of satisfied participants in Europe, North America, and Asia is evidence of my ability to make valuable contributions at any level within an organization.My greatest satisfaction comes from successfully applying my knowledge of best-practice frameworks and methods, along with my experience in a wide variety of industries, positions, consulting clients, and interests, to benefit my customers, my colleagues, my volunteer work, and my friends.

Dane Thomas's Current Company Details
BiTA Service Management

Bita Service Management

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Business Consultant and Organizational Development Leader | Mentor – Best Practice and Beyond
stockholm, stockholms lan, sweden
Website:
bita.eu
Employees:
27
Dane Thomas Work Experience Details
  • Bita Service Management
    Senior Business And Learning Consultant | International Business Coordinator
    Bita Service Management Mar 2019 - Present
    Stockholm, Sweden
    ★ Directs client consulting engagements while also leading classroom teaching and training, building courses and workshops to meet the needs of each client. Pivoted training to virtual formats during the COVID-19 pandemic.★ Enables client employees and managers to become certified in ITIL 4, DevOps, and Agile.★ Advises companies on strategies to implement IT and organizational changes with minimal disruption to operations.★ Led an IT Support Customer Satisfaction Improvement project for a national housing provider, overseeing project planning, scope development, goal establishment, and budget administration.★ Led an expansion of educational and consulting services to include English-language offerings, initially marketed to Sweden-based organizations that use English and expanding to include organizations in the EU and worldwide.---ABOUT BITA SERVICE MANAGEMENTBiTA Service Management is a consulting firm that focuses on operational excellence, working with companies seeking to transform processes, organizations, and digital solutions.
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  • Amsonia Ab
    Learning Consultant And Instructor For Itil® 4, Devops, Humanising It™, And It Service Management
    Amsonia Ab Dec 2013 - Present
    Sweden
    Since 2013, I have been an accredited course leader and learning consultant for several Accredited Training Organizations, including Axelos / PeopleCert, DevOps Agile Skills Association, Help Desk International, DevOps Institute, HIT Global, and others. I find that learning, becoming certified and accredited, and delivering classes on best practice frameworks and methods are wonderful ways to make information more readily available for me to use to benefit my clients in my work as a consultant.I started as an accredited instructor for ITIL® v3 courses and have since added nearly the full range of ITIL® 4 courses, several DevOps courses, and many more. I am certified as an ITIL® 4 Master, Strategic Leader, Managing Professional, and Practice Manager, and I have developed and delivered courses in both English and Swedish for customers and colleagues on-site in Europe, North America, and Asia. Since Spring 2019, I have delivered over 200 online and hybrid courses and seminars.I take my course leadership and learning consultant duties seriously. I take pride in having delivered over 300 courses covering over a dozen different certification topics to over 3,500 participants worldwide, with top-tier customer satisfaction ratings (average score 4.87 on a 5-point scale).
  • Love Heals Free Clinics
    Vice Chair Board Of Directors
    Love Heals Free Clinics Nov 2019 - Present
    Boise, Idaho, United States
    Love Heals is a non-profit, charitable organization that provides professional medical, dental, and vision services at no cost to underserved individuals and communities. I serve on the board of directors as vice-chairman.
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  • Elits – Another Kind Of It.
    Senior Business Consultant | Data Protection Officer
    Elits – Another Kind Of It. Sep 2012 - Mar 2019
    Stockholm, Sweden (Global)
    ★ Planned and executed IT infrastructure and digital transformation projects for client corporations, meeting deadlines and budget goals.★ Worked with a client to launch a new cloud service, designing and implementing IT operations and support processes, workflows, and roles.★ Retained by a large multinational client to execute corporate responsibility, risk management, and business continuity management projects. Increased mitigated risks from 12% to 56%, reduced underway issues from 65% to 44% and eliminated all TBD issues.★ Supported an Enterprise Data Storage project by insourcing, and consolidating storage services from 27 supplier-owned facilities worldwide to three facilities in Sweden and North America.★ Contributed to the success of a project to implement an IT Service Management Tool, preparing a network of global facilities for the rollout of a new global ITSM tool and enhanced ITSM processes. Trained over 300 people in eight R&D centers across 15 time zones.★ Acting DPO (Data Protection Officer) during preparations for and initial compliance with GDPR---ABOUT ELITS GLOBAL GROUP ABELITS Global Group AB (Now known as Accelerate at IVER) operates as a cloud-based IT infrastructure and digital transformation company. The company offers cloud, development, DevOps, and IT infrastructure and operations services. ELITS Global Group serves customers in Sweden, Germany, the United States, China, and Canada.
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  • Power Steering Consulting Gmbh
    Co-Founder And Director
    Power Steering Consulting Gmbh Jan 2015 - Feb 2019
    Neustadt/Weinstraße, Germany
    ★ Co-founded the business, securing agreements with clients to plan and manage functional fitness competitions in 10 countries in Europe and the Middle East.★ For each event, supervised paid staff and volunteers engaged in on-stage and backstage activities. Worked with vendors, sponsors, media, facilities, and attendees.★ Organized three Central Europe Throwdowns in Bratislava, three Celtic Series competitions in Dublin, and four CPCF Battle Fitness Festivals in Kuwait.---ABOUT POWER STEERING CONSULTINGPower Steering Consulting provided event management and consulting, training, and seminars for athletes, trainers, referees, and organizers.I am no longer actively engaged in this, but my co-founder is continuing this business as Power Steering Performance GmbH.
  • Olingo Consulting Ab
    It Service Management Consultant And Course Instructor
    Olingo Consulting Ab Oct 2011 - Aug 2012
    Stockholm, Sweden
    ★ Provided guidance and direction to clients on the adoption of ITSM strategies and best practices.★ Facilitated teaching and training sessions to audiences of client employees and managers on ITSM principles.---ABOUT OLINGO CONSULTINGOlingo Consulting is a provider of consulting and training services for streamlining IT delivery.
  • Stockholm County Council
    It Support Administrator | Continual Service Improvement Facilitator
    Stockholm County Council May 2005 - Oct 2011
    Stockholm, Sweden
    ● Part of the administrative team overseeing a Support Desk function handling a volume of up to 10k cases monthly● Oversaw an expansion of Support Desk function responsibilities from dealing with users from one organization using two distinct IT environments, to dealing with users from four organizations using seven distinct IT environments● Identified Critical Success Factors and determined, measured, and reported on Key Performance Indicators for service quality (time to answer, time to resolution, SLA (service level agreement) target achievement)● Provided strong administrative, and leadership experience improving the quality of IT support and services, while improving service efficiency standards● Accountable for Proactive Analysis, Support Integration, and oversight of configuration and training in the use of support tools● Worked as representative for the Change Advisory and Configuration Management Boards● Developed on-call IT support routines for the largest hospital in Scandinavia● Responsible for first line incident management and educating new hires (administrators and support desk agents)● Founded the corporate health promotion association which consisted of over 200 members
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  • Karolinska University Hospital
    Information Technology Coordinator, Children'S Hospital
    Karolinska University Hospital Jan 2001 - Dec 2003
    Stockholm, Sweden
    ● Chief advisor for information technology for the division’s CEO, CFO, and 2 department heads● Developed and administered policies and systems for procurement, inventory, and lease-return for over 500 workstations that saved the division SEK 300,000 during year one● Provided education and support for MS Power Point and Excel, as well as digital media editing and production services● Created the hospital's first wireless mobile classroom
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  • Karolinska Institutet
    Project Coordinator, Section For Sports Medicine
    Karolinska Institutet 1999 - 2000
    Stockholm, Sweden
    ● Coordinator/co-advisor for multiple research projects● Authored a meta-analysis of Sports Medicine research literature for the Swedish Olympic Committee entitled "Testing and Training for Injury Prevention and Performance Enhancement"● Instructor for several courses in physical therapy and sports medicine● Translation and editing of articles for international publication
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  • Steadman Hawkins Clinic - Vail, Colorado
    Lead Physical Therapist
    Steadman Hawkins Clinic - Vail, Colorado 1993 - 1998
    Vail, Colorado
    ● Supervised and coordinated physical therapy services● Facilitated interactions between rehabilitation department, physicians, and medical center staff● Oversaw new billing system implementation and helped to coordinate contract initiation and renewal through three separate changes in rehabilitation clinic ownership during my tenure● Oriented new employees, and created and maintained national and international referral databases● Participated in multiple research projects, lectured at continuing education courses, and wrote several articles for sports medicine publications

Dane Thomas Skills

Itil It Service Management Management Change Management Incident Management Project Management It Management Training Service Desk It Strategy It Operations Process Improvement Analysis Coaching Management Consulting Service Management Strategic Planning Swedish International Project Management Teaching Integration System Administration Start Ups Cycling Outsourcing It Outsourcing Strength Training Business English Import Service Operations Continuous Improvement Process Consulting Itil Service Strategy Employee Training Fitness Training Functional Training Sports Performance Itil V3 Foundations Certified Event Planning Event Management Event Production Volunteer Management Volunteer Recruiting Seminar Presentations Training And Development Project Coordination Corporate Social Responsibility Enterprise Risk Management Entrepreneurship Start Up Ventures Strategy Consulting Business Strategy Project Planning Research International Relations Microsoft Office Leadership Team Leadership English Multi Cultural Team Management Team Management

Dane Thomas Education Details

Frequently Asked Questions about Dane Thomas

What company does Dane Thomas work for?

Dane Thomas works for Bita Service Management

What is Dane Thomas's role at the current company?

Dane Thomas's current role is Business Consultant and Organizational Development Leader | Mentor – Best Practice and Beyond.

What is Dane Thomas's email address?

Dane Thomas's email address is da****@****bita.eu

What schools did Dane Thomas attend?

Dane Thomas attended Loma Linda University, Folkuniversitetet, Stockholm, Colorado Mountain College, Uppsala International Summer Session, Pacific Union College, Modesto Junior College, Colegio Adventista De Sagunto, California State University-Stanislaus, Modesto Adventist Academy.

What are some of Dane Thomas's interests?

Dane Thomas has interest in Science And Technology, Education, Disaster And Humanitarian Relief, Health.

What skills is Dane Thomas known for?

Dane Thomas has skills like Itil, It Service Management, Management, Change Management, Incident Management, Project Management, It Management, Training, Service Desk, It Strategy, It Operations, Process Improvement.

Who are Dane Thomas's colleagues?

Dane Thomas's colleagues are Sture Johansson, Michael Ramirez, Ulrika Jansdotter, Omar Atiq, Jorge Villalobos, Felix Kungberg, Antonio Boneilla.

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