Danette Everett Email & Phone Number

I am a master and mentor of the paperless Navi-link system in managing disability claims. As a Senior DBS I handle more of the complicated accounts and cases. I coordinate between Claimants, their Employers and Physicians with the goals of helping them return to work with/without accommodations. I apply the policies and plans as they are written to each individual case. I work closely with our clinical and vocational personnel in determining the next steps for claims management when needed. I also act as liaison between Account Mangers and our Policy Holders in expediting urgent requests.

I am a master and mentor of the paperless Navi-link system in managing disability claims. As a Senior DBS I handle more of the complicated accounts and cases. I coordinate between Claimants, their Employers and Physicians with the goals of helping them return to work with/without accommodations. I apply the policies and plans as they are written to each individual case. I work closely with our clinical and vocational personnel in determining the next steps for claims management when needed. I also act as liaison between Account Mangers and our Policy Holders in expediting urgent requests.

Chattanooga, Tennessee, United States

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems. Upheld Quality control policies and procedures to increase customer satisfaction. Made outbound calls to obtain account information. Able to type and talk simultaneously while interacting with customers.

Chattanooga, Tennessee, United States

Operated video conferencing equipment, connect phone conferencing meetings, prepared accounts payable, check requests and invoices for payment, served as liaison to Human Resources, CareChoice, Medical Delivery Systems and Wellport Departments. Prepared for and scheduled site visits, i.e., ordering food, scheduling conference rooms. Total control of Sr. Vice President’s calendar. Prepared correspondence and memoranda, transcribing, ordered supplies, maintenance of files, prepares presentations, etc. Software used included Microsoft Office, Word, Excel and Power Point. Last typing test 88 WPM.

No Degree, Business Administration

Diploma, Office Management And Supervision