Civil Software Engineer, Sap Power User, Technical Writer
Madison, Alabama
Bentley Systems acquired Intergraph Corporation's Civil Platform of products (the InRoads Software Suite) in 2000.Engineering design calculations and software verification for roads, bridges, rail, site design, surveying, and water and wastewater solutions.Rail and TrackWorks - Roundabout Design.Technical Support Analyst for all InRoads Suite software products. Resolved problems for more than 7500 users representing hundreds of engineering companies and government agencies.KnowledgeBase creation and population with SharePoint.Built and maintained the internal InRoads Support website using SharePoint.Power User for the SAP CRM Customer Relationship Management Software and Business Warehouse for the InRoads Team (52 users). This included documentation, training, report generation, metrics tracking, and troubleshooting.Siebel Super User for the InRoads Team.Installation and removal of Operating Systems, CAD platforms, software packages, antivirus software, networking and licensing. Created Virtual PCs to mirror customer computer setups.Interviewed Subject Matter Experts (SMEs) to document software workflows, TechNotes and Technical Manuals, User Guides, Pocket Guides, Help and Reference documentation for multi-media publication. Created HotSheets, FAQs, and Glossary.