Danette Hogan Email & Phone Number

13220 Fort St

Responsible for management of the retail member service contact center. Responsibilities include but not limited to; the development of programs, as well as leading and motivating 3 teams to carry out service objectives that support best-in-class member service.

Hogan'S Junior Golf Heroes - The First Tee Of Omaha

Oversees the management of non-profit junior golf program for area youth. The program focuses on helping youth to develop successful life and character-building skills, and healthy habits, in addition to learning the game of golf. Responsibilities include the following:• Board Management• Strategic Planning & Development• Fundraising• Marketing• Sales Management • Event Planning• Human Resource Management• Community Involvement

8801 Indian Hills Drive

Directed supervisory team responsible for representatives that serviced dental, long-term and short-term disability claims, as well as, Telephonic and Absence Management. Managed multiple major projects including employee engagement activities, customer centricity efforts, as well as the expansion of the Contact Center in Atlanta, GA. Nominated and selected as the Chair for the Multicultural Awareness Committee (MAC) representing more than 1,900 team members.

Directed a team of individuals who handled appointment scheduling, nurse triage and general customer service inquires and transactions for the ACC clinics. By creating a centralized appointment - scheduling group, the number of appointments scheduled increased by 12% and the clinics have the ability to better focus on checking in patients face-to-face without telephone interruptions. In addition, defined strategy and business plan to manage multiple major projects, which included the following:• Standardization and moving to a single vendor for answering services• Standardization and moving to a single vendor for electronic appointment reminders• Coordination of organization’s best practices committee• EPIC electronic medical records super user

Responsible for management of retail customer service contact centers on a national level. Responsibilities include but not limited to; the development of programs, as well as leading and motivating the regional contact center managers to carry out service objectives that supported the mission of Bank of the West.

Responsible for the management of the four credit card call centers with 275+ employees which serviced customers on a national level. Responsible for the management of the centralized training functions for the credit card and commercial card contact centers. Managed the sales management and leadership process by completing regular coaching observations with more than 40 managers and supervisors and provided constructive feedback to enhance their coaching skills, which ultimately increased sales and improved customer service.

19Th & Farnam St

Responsible for the daily management of multiple departments with diverse management teams to ensure that sales and service goals were both challenging and met.• Exceeded department expectations by 25% with over $16 million in sales for 2000 and $20 million in sales in 2001.• Recognized as a top performing phone bank division manager for consistently exceeding service levels and achieving superior quality assurance scores.• Reduced department turnover from 55% to 12% within a 12 month period.• Received exceptional scores on the Gallup Q12 employee opinion survey for job satisfaction and employee engagement.• Won the Service Excellence Award and attended the annual corporate recognition event in Orlando, FL

Bsba, Marketing

Studied Business Management and Marketing

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services