Danette Moody Patterson Pmp, Csm, Sapm, Mba Email & Phone Number

Travelers Rest, SC, US

Global

South Florida

• Independent consultant for program, project and portfolio management initiatives. Specializing in:
• Project Management – Provide structure to company initiatives by applying appropriate project methodology and/or hybrid of methodologies.
• Program Management – Manage ongoing two-way communication by balancing coordination path both vertically and horizontally between strategy creation and achievement.
• Project Management Office (PMO) Set up - Establishing program/project/portfolio management methodology – By establishing process standardization through established methodologies to assure successful quality project.
• Facilitation – Strategic planning meeting facilitation that guides executive discussion to establish clearly defined tactics through a repeatable process designed to deliver ongoing value to the organization
• Consultant - Business Plan creation

Miami/Fort Lauderdale Area

• Coordinated key confidential corporate-level initiatives/programs directed at strategic business level.
• Facilitated executive business steering and performance management meetings to guide business decisions, plan alignment and report on performance results via key performance indicators (KPI’s).

Miami, FL

• Directed project portfolio management for North America commercial organization with a budget of $25M.
• Drove achievement of strategic objectives and created business value for all projects (e.g. Operational, Financial, Strategic, Technical, Custom Development and Implementation.)
• Built credibility, established rapport and maintained open communication with executive project sponsors and key stakeholders for both internal and external projects.
• Effectively managed multiple stakeholders and process owners with competing priorities, resources and deadlines and gained agreement to achievement of shared goals.
• Effectively managed all project aspects to include cost, schedule, resource utilization and scope performance to the agreed upon degree of variance from original baseline.
• Executed and maintained project management processes and disciplines. Created critical path project schedules and managed quality, communications, HR and costs within plan. Managed procurement, and change and delivered.

Miami, FL

• Built and developed Sales Engineering Department and designed and implemented all processes and procedures. Managed departmental budget of approximately $1.1M.
• Lead and coached new concept of Sales Engineers providing business and technical consultation that resulted in new revenue stream and fostered customer loyalty. Defined initial development requirements for custom.
• Directed development of custom technical solutions that built a new revenue stream and delivered $1.2M in 1st year.
• Managed recruitment and staffing, talent management / development of Sales Engineering staff

Miami, FL

• Created and established original Sales Support Department. Managed and mentored staff of Sales Support Managers responsible for all functional, operational and technical aspects of account management.
• Defined and managed business process mapping for sales division and monitored for continuous improvement.
• Directed coordination of all implementation tasks via project management approach to support internal products and services and 3rd party vendors. Provided consultation / support to customers during complex platform.
• Mapped initial business process for sales division - later became foundation for global sales process.
• Designed new Business Operational Analysis (BOA) process for new and existing customers.
• Developed concept and architectural solution design for 2 products customized to address unique specialty travel management needs.

Fort Lauderdale, FL

• Managed revenue growth in B2B environment. Contributed to Business Development by obtaining new customers through negotiating to sales closure contracted signatures for competitive conversions and start-up’s.
• Maintained existing customer base. Provided collaborative business consultation, solutions selling and new product sales
• Created a new Corporate Sales Executive position to steer corporate travel to corporate travel agency customers – drove business development and significantly increased revenue and profit
• Built 1st Telesales Team - reduced cost to serve and increased performance optimization
• Created special sales initiative program to target specific product sales aligned with customer profiles
• Ensured maximum system functionality application. Trained users on enhancement updates, hosted seminars and special events and provided analytical troubleshooting, problem resolution and support

Salt Lake City, Utah

• Received incoming consumer and travel agency phone calls to make travel reservations in the following areas: General Sales, Executive Services and Vacation Planning
• Provided functionality support for the Training Department as well as Demonstrations and Implementation Support for new travel agency customers.

Ba, Journalism

Activities and Societies: Alpha Epsilon Rho - Journalism Fraternity - 1981 TreasurerEarned Bachelor Arts - Journalism undergraduate degree

Certification, Sapm -Stanford Advanced Project Management

Advanced Project Management Certification

Masters, Business Administration

Earned Masters Business Administration degree