• Manage end-to-end customer enablement, handling contract values upwards of $1M and leading projects with 97% on-time delivery • Enhance process efficiency, achieving 23% gross margin on service projects and driving average project revenue of $16,500. Champion implementation process improvement, maintain documentation and pioneer change management strategies, significantly mitigating project risks• Optimize customers' success by developing and delivering training that empowers teams and enhances their ability to hit key performance indicators • Oversee cross-functional teams to ensure seamless technical configurations and project integration, fostering high morale and productive collaborations• Lead professional services team as first point of escalation, providing expert consultation and resolving critical issues, while advocating for best practices in broader conversations

• Implemented customized cloud solutions, solving complex client problems across multiple industries. Defined project scope and requirements, accurately estimating resources and aligning with client goals. Presented project updates to stakeholders, highlighting successes and addressing challenges• Managed risk and launch procedures, supporting both internal and external stakeholders• Cultivated trust and lasting relationships with clients and across teams, positioning future opportunities across product offerings and ensuring client can serve as positive reference • Mentored junior team members, fostering skill development and project success

• Expanded role to include both turn-key and custom implementations of HawkCommerce solutions for new and existing Digital Distribution Partners; overseeing end-to-end project completion• Guiding both client-facing and internal initiatives to successful results by monitoring assignments and scheduling touch bases as necessary, holding all parties accountable while providing the highest standard of customer service• Representing the Program and our Services to customers; articulating technology and program positioning to both business and technical users• Performing client set up configuration and device fulfillment on stand-alone solutions, including management of a support queue for replacements while adhering to department best practices and consistently meeting defined SLAs• Promote trust between both internal and external partners by regularly communicating project status to all stakeholders; including any roadblocks that are encountered, along with action toward resolution• Providing technical support to third party service providers including but is not limited to connectivity changes with BHN, data and reporting inquiries, and transaction processing change requests• Managing post-release maintenance services including but not limited to operational and/or enhancement request implementations, second level Client support coordination, and inter-company data exchange and reporting• Contributing to product development brainstorming sessions, using knowledge of existing products and services to pinpoint current deficiencies and possible enhancements• Handle large amounts of active inventory while providing support for Bulk Order Fulfillment

• Facilitated Turn-Key client implementations, specifically end-to-end technology support services within the wholesale channel; to include partner requirement gathering, configuration, settlement and delivery set up and coordinate tasks within the broader BHN team as appropriate• Responsible for implementing basic integration types in addition to managing configuration and fulfillment of standalone solutions

• Answer all phone calls coming into the store and manage, or direct, the call accordingly• Sort any Soft lines items and restock onto sales floor, or delegate to appropriate sales floor team member• Sort and process any empty packaging from stolen merchandise found on sales floor• Sort and process any merchandise with damaged or incomplete packaging, including making tags and barcodes for merchandise lacking either• Auditing damaged merchandise that had been processed out of inventory• Prevent shortage by monitoring and maintaining fitting room security and alerting Assets Protection of suspicious characters or behavior• Partner with Assets Protection to maintain and enhance securities that minimize shortage• Maintains log and records of equipment usage by the team• Audits equipment log daily, following up on any discrepancies• Maintains an organized and presentable fitting room and equipment room

• Perform electro-mechanical production sub-assembly operations in a Chassis build assembly line setting• Assemble mechanical and electronic equipment using hand, power and pneumatic tools • Read, interpret and understand bills of material• Organize and set up work centers with parts issued from inventory and floor stock to efficiently build each product• Recognize discrepant materials and request replacements in accordance with standard operating procedures• Perform work in a safe efficient manner by following established procedures and guidelines• Data entry including serial numbers, records of work orders and failed material• Responsible for putting together process checklists and serial labels• Expanded my position by learning technician work on Cisco computer systems• Responsible for training new employees on process procedures.

• Coach for the 2009 and 2010 seasons to help with a hard working group of boys and girls at both experienced and novice levels• Responsible for providing a safe, fun, instructional environment with a focus on teaching sportsmanship, cooperation, work ethic and responsibility • Supervise and conduct practices and contests safely• Teach sports techniques, playing rules, strategies and playing tactics• Monitor athletes' attendance and conduct at all related athletic events• Respond to player/participant injuries with approved first aid techniques• Manage equipment and facilities in a responsible manner• Provide coverage for absence of coaches