Working diligently to educate clients on their personal finances and taxes.

Supported store profitability by ensuring online orders are being handled correctly tonot cause shrink. Review Book and Physical in Order Management system tomaintain controllables.▪ Drive sales by training associates to properly process orders and process special order issueresolutions and fulfillments.▪ Managed Special Order product location for deposition.▪ Collaborated with Store Management team on markdown decisions. Review and analyze SpecialServices orders for excessive markdowns and resolutions.▪ Developed associates by creating development blueprint and following up on progress.▪ Supervise, schedule and stage orders for delivers, ensuring policies are being followed andexecuted correctly.▪ Interviewed potential candidates for store to ensure we hire the right people to fill each position

Accurately manage all daily cash operations exceeding $50,000 to ensure appropriate cash operating levels for 30 cashiers. Act as liaison between the store and the bank to manage communications and accounting processes involving change orders and deposits in a timely manner. Respond to all cash and accounting inquiries including resolving credit disputes and reimbursements to efficiently manage cash flow and store transactions. Oversee profit and loss, sales, and financial reporting to upper management on a daily basis to improve financial operations and discover working solutions to improve office efficiency. Manage customer inquiries regarding bill payment and receipts management to provide customer solutions and exceptional service. Enter employees’ time such as vacation, personal and sick using Kronos.

Train, observe and coach Cashiers to follow standard checkout proceduresSchedule breaks and lunches for cashiers and lot associates according to business needs Handle Customer ComplaintsEnsure enough register are available and open at all timesMake adjustments to schedule when there are call outsEnsure Cashiers are greeting each customer and providing excellent Customer ServicePosition Cashier properly to optimize customer traffic

Enter New Hire Information from W-4 form, Pay rate and TitlePerform Phone Interviews of Potential New Hires using a Questionnaire FormatResolve payroll discrepanciesProcess Retroactive Payments