Danette Wallace

Danette Wallace Email and Phone Number

Managing Partner and Project Manager @ Duno AI
Cape Town, WC, ZA
Danette Wallace's Location
City of Cape Town, Western Cape, South Africa, South Africa
Danette Wallace's Contact Details

Danette Wallace personal email

About Danette Wallace

Me in a nutshell: - Certified International EDA krav Maga Instructor- People first! Servant Leadership - I'm learning every day- Working towards becoming: Full Stack Developer- Optimisation/Implementation Specialist (Automation, Processes & Project Management)- Qualified ESL Teacher TTA5- 18 years of work experience - Innovative, analytical, technical, structure and efficiency orientated- IQ: 124- MBTI Results: Inspector, Sensing, Thinking, Judging (ISTJ)- Qualified Web Developer- Studying Hangul as a 3rd language- I dabble in FlutterFlow (UI App Designs)- Agile Project Manager for GhostCoding (Full Stack Developer)Languages: 1 - English: Native Bilingual2 - Korean (한글): Elementary3 - Afrikaans: Elementary4 - Russian: Elementary5 - Norwegian: ElementaryMy tech stack: QuickBase, Xano, MongoDB, MySQL, HTML/HTML5, Bootstrap, CSS, FlutterFlow, Figma, AppScript, Linux, JavaScript, Dynamo, JIRA, Zendesk, Confluence, Workpool, Microsoft 365, Visual Studio, Sisense.Projects I've worked on:When I had advanced resources at my disposal (Azure, Tech Teams, Department Heads as Support, JIRA, Microsoft Dynamics): -Built an AI BOT (using Azure and integrated it with MS Teams) to reduce Risk Team Capacity by thousand hours per annum.- Designing and running a POP on a brand-new Innovations Team (Operations) - proved and implemented - Set up an entire JIRA infrastructure to move the Developers away from monday.com to a tool that can optimise our efficiency, and usage of tech tools and automate our reporting. - Designed and introduced the JIRA Customer Portal for our internal staff.- Designed and maintained a centralised document repository and Dev-Site that showcased what our Dev-World is all about. When I had limited resources at my disposal (i.e. Google Suite, Basic SQL, No Tech Teams, No CRM): - Interrogating and optimising day-to-day tasks and specialised processes (implementing structure and process to those tasks) - Designing, visualising, and implementing a new Quality Assurance Framework, including KPIs across Operations Teams- Create and implement a knowledgebase from scratch company-wide- Create and implement processes from scratch (including monitoring of process adherence) - Identify compliance gaps and design/implement internal controls- Manage large data audits (including small supporting teams) to rectify non-compliance- Reinventing onboarding processes, not limited to digital efficiencies, enhanced user journey, sufficient KYC process and mapping of technical enhancements

Danette Wallace's Current Company Details
Duno AI

Duno Ai

View
Managing Partner and Project Manager
Cape Town, WC, ZA
Website:
duno.one
Employees:
2
Danette Wallace Work Experience Details
  • Duno Ai
    Managing Partner And Project Manager
    Duno Ai
    Cape Town, Wc, Za
    View
  • Duno Ai
    Managing Partner & Project Manager
    Duno Ai Sep 2024 - Present
    George Town, Cayman Islands
    The principal duties include but are not limited to:- Manage the Developers working on the MVP - Project Manage the MVP until after the launch- Bookkeeping- As far as possible liaising with all Investors- Liaising with legal advisors- Project Management & Delivery - Day-to-day operations Advisor of the Partnership- Implementing the strategic vision of the Partnership- Managing financial performance and budgeting- Ensuring compliance with legal and regulatory requirements- Communicating with partners and stakeholders- Liaise with Auditors and Accountants - Managing Day-to-day administration - Leading team meetings and setting agendas- Hiring and managing personnel- Addressing any conflicts among partnersThe Managing Partner shall ensure that:- All partners are informed of important decisions and changes- The Partnership's goals are aligned with individual partner interests- Regular performance evaluations are conducted- Open lines of communication are maintained across the Partnership- A reserve fund is established to cover future investments and operational contingencies.
    View
  • Ghostcoding
    Software Development Project Manager
    Ghostcoding Mar 2024 - Present
    1. Project Management - Own projects from start to finish, ensuring delivery within scope, time, and budget. - Manage workflows, automations, and customisations using tools like JIRA. - Set up and maintain service desks and client-specific projects.2. Client Communication - Serve as the primary point of contact, providing clear and timely updates. - Develop scope documents, aligning client expectations with deliverables. - Hold clients accountable for their responsibilities, ensuring adherence to SLAs.3. Infrastructure and Process Improvement - Design and manage JIRA infrastructure, including workflows, automation, and customisations. - Create templates and process documents to guide clients through project scoping. - Continuously seek opportunities to streamline operations and improve efficiency.4. Developer Management - Manage developers' deadlines, ensuring timelines are met while pushing the team to under-promise and over-deliver. - Collaborate with developers to ensure clarity in project requirements and timelines.5. Billing and Legal Management - Handle billing tasks, including quoting, invoicing, and reconciling payments. - Draft legal agreements based on project scopes, ensuring clarity in contractual terms.6. Quality Assurance - Assist with quality assurance testing to ensure deliverables meet the highest standards before release. - Identify and resolve issues, working closely with the development team on fixes.7. Team and Community Management - Manage the company’s Discord channel, overseeing communications, marketing materials, and the marketplace. - Facilitate collaboration between technical and non-technical team members.8. Stakeholder Engagement - Participate in meetings with stakeholders and investors, bridging gaps between technical and non-technical discussions. - Ensure all parties are aligned, driving projects forward seamlessly.
    View
  • Gosolr
    Implementation Manager
    Gosolr Apr 2024 - Present
    City Of Johannesburg, Gauteng, South Africa
    Background and job description:As the Integration Specialist at GoSolr, you're instrumental in boosting team productivity, refining business efficiency, and fostering top-notch communication across our Joburg and Cape Town offices. Your primary focus is on crafting, implementing, and maintaining integration solutions that seamlessly connect multiple systems and stakeholders within our organisation.Core responsibilities:Morning motivation: Lead daily stand-up meetings to keep the tech team synchronised and motivated.Resource optimisation: Maximise the use of allocated resources across activities and projects.Roadmap management: Juggle multiple projects, forecast future endeavors, and maintain a unified view of each.Tech liaison: Provide technical support to various departments, integrating their tech requirements seamlessly.Project planning: Develop comprehensive project plans outlining scope and required resources.Testing and debugging: Conduct thorough tests and debugging to ensure flawless integration of software.Feedback and documentation: Document insights and procedures for continuous improvement and future reference.Innovation: Stay updated on emerging trends and technologies in software integration and development.What I’ve done in addition to the job scope:1. Introduce and manage JAD (Joint Application Development) meetings with all stakeholders.2. Introduce and Manage weekly SCRUMS, retros and ensure we celebrate the wins. 3. Have individual check-ins with each of the 8 engineers to do a temp check, understand their capacity and blockers, as well as manage committed vs delivered discussions. 4. Set up an entire JIRA infrastructure to move the Developers away from monday.com to a tool that can optimise our efficiency and reporting. 5. Designed and introduced the JIRA Customer Portal for our internal staff.6. Designed and maintained a centralised document repository & Dev-Site that showcased what our Dev-World is all about.
    View
  • Eda Krav Maga Self Defence
    Eda Krav Maga Instructor
    Eda Krav Maga Self Defence Jan 2024 - Present
    Cape Town, Western Cape, South Africa
    Primary Duties:• Present tuition in the EDA Krav Maga system to:> Children (Ages 6 - 17)> Adults• Setting:> Group Setting (Schools)> Corporate Workshops> Private Clubs (Individual or Groups)
    View
  • Sweepsouth
    Business Improvement Specialist
    Sweepsouth Nov 2022 - Mar 2024
    Cape Town, Western Cape, South Africa
    Primary Duties: • Mapping, analysing, and implementing improvements to day-to-day processes with on-the-ground teams, with a focus on removing bottlenecks and driving better efficiency, scale, and unit economics• Assist with the creation of new processes or introduction of new tools and systems where there are currently gaps (i.e. WhatsApp tools, Zendesk integrations, MaestroQA), or when new experimental initiatives or product launches take place• Reporting on key metrics which enter the exception range, and working with local teams to troubleshoot root causes and determine possible solutions• Developing quarterly improvement plans for each market with SMART goals, in conjunction with the local team and aligned to company strategy• Work with Product and Development teams to ideate and implement technological solutions to improve internal systems and processes• Work with the broader team to understand day-to-day challenges, and work with the respective teams to unlock solutions• Manager to a team of 4 Supply Agents (not limited to conducting Performance Reviews, leave, and day-to-day management)
    View
  • Digioutsource
    Igaming Risk & Fraud Operations Specialist - (Betway & Spin)
    Digioutsource Oct 2020 - Oct 2022
    Cape Town, Western Cape, South Africa
    Responsible for various areas including:Technical:• Assist with the monitoring of risk-based strategies to improve efficiencies whilst mitigating risk within acquisition and retention.• Monitoring key metrics and interpreting findings• Assist with the review and enhancement of reports to ensure the business exposure strategy is met• Use data-oriented approach to work with others in solving complex business problems around profitability, risk, and operational analysis• Design experiments and use various test and control strategies for operations, analyse results, and build predictive models to forecast future outcomes.• Perform data-oriented ‘what if’ and ‘ad-hoc’ analysis to support business strategy optimization in operations• Assists Senior Risk Operations Specialists on key projects• To analyse and understand project scope and core objectives• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.• Collaborate with Operational Specialists, Management and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.• Devise systems and processes to monitor validity of risk modelling outputs.• Gather risk-related data from internal or external resources.• Track, measure, or report on aspects of efficiencies• Develop contingency plans to deal with emergencies• Using MySQL JIRA & Elastic Search on a dailyExposure to specialised projects ensure a deep understanding of the processes and systems within the following departments:• Anti-Money Laundering / Source of Wealth Department• Operational Compliance Department• Verification Department• Risk & Fraud Department• Sports Fraud Department• Responsible Gambling Department• Internal Auditing Department
    View
  • Digioutsource
    Igaming Senior Risk & Fraud Specialist (Priority Team) Betway
    Digioutsource Jun 2020 - Oct 2020
    Cape Town, Western Cape, South Africa
    Responsible for various areas including:Primary Duties:• Ethoca - chargeback management • Fraud Overflow Tasks• AccuitySecondary Duties:• Assisting with information and solutions to problems encountered by fellow analysts.• Managing SLA’s• Designing and implementing new strategies and structures to assist the team in being more efficient, to increase motivation and productivity.• Full and accurate assessments of all accounts, transactions and related documentation• Review client transactions and ensure that detailed and accurate updates are recorded• Evaluate customer accounts and take appropriate action as per risk policies• Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications• Send all appropriate requests for documentation• Review documents for legitimacy where necessary• Ensure all requirements are met and accurate updates are entered on the system• Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria)• Report and record details of customers that do not meet legitimacy standards• Extract information and review reports for incongruences• Working remotely during Covid-19 lockdown
    View
  • Digioutsource
    Igaming Risk & Fraud Specialist (Betway)
    Digioutsource Oct 2019 - Jun 2020
    Cape Town Area, South Africa
    Responsible for various areas including:• Full and accurate assessments of all accounts, transactions and related documentation• Review client transactions and ensure that detailed and accurate updates are recorded• Evaluate customer accounts and take appropriate action as per risk policies• Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications• Send all appropriate requests for documentation• Review documents for legitimacy where necessary• Ensure all requirements are met and accurate updates are entered on the system• Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria)• Report and record details of customers that do not meet legitimacy standards• Extract information and review reports for incongruences
    View
  • Digital Outsource Services (Pty) Ltd
    Committee Member & Captain
    Digital Outsource Services (Pty) Ltd Jan 2019 - Dec 2019
    Cape Town Area, South Africa
    Responsible for various areas including:● Show an interest in all aspects of the committee and them in their roles● Documenting initiatives communicated by committee● Attend charity events organised by all committee members● Representing the vision and purpose of the organisation● Lead by example and encourage committee members and other staff to support the organisation
    View
  • Digital Outsource Services (Pty) Ltd
    Igaming Priority Customer Service Host & Hybrid 2Ic Teamlead/Coach (Betway)
    Digital Outsource Services (Pty) Ltd Sep 2018 - Sep 2019
    Cape Town Area, South Africa
    Responsible for various areas including:● Building team relationships and managing 10 team members.● Supervise and Manage the¬¬ newly appointed 2iC Lead & 2iC Coach● Assisting with information and solutions to problems encountered by hosts of all teams● Resolving technical difficulties encountered by hosts of all teams and ensure delivery of priority customer service● Identifying talent and training all members of the team to the level of becoming 2iC's themselves.● Progress reporting● Work allocation and managing break schedule ● Conducting public shift handover huddles and inform oncoming teams of important changes, technical problems and compliance updates● Testing routing of Customer Experience and live contacts ● Logging tickets with relevant departments when issues are encountered an liaise with Service Managers and other departments in resolving of obstacles● Facilitating regular one-on-one catch ups with the team● Facilitating monthly management meeting for reporting and brainstorming purposes● Designing and implementing new strategies and structures to assist the team in being more efficient, to increase motivation and productivity.● Conducting WAT sessions with the team● Relaying house rules in team meetings● Upskilling of my own team as well as hosts of other teams● Identifying and resolving conflict in the team● Scoping, planning and prioritisation of time and tasks.● Customer relationship building with Priority Customers and management by maintaining contact at an appropriate level through relevant information regarding sports, betting and cross selling of products and services.
    View
  • Digital Outsource Services (Pty) Ltd
    Igaming Priority Customer Service Host (Betway)
    Digital Outsource Services (Pty) Ltd Jun 2018 - Sep 2018
    Cape Town Area, South Africa
    PRIORITY CUSTOMER SERVICE HOST: (June 2018 - September 2018)Responsible for various areas including:●Event driven interventions, inbound (and/or outbound when required). This includes but not limited to: In game betting, losers, winners.●Customer relationship building and management by maintaining contact at an appropriate level through relevant information regarding sports, betting and cross selling of products and services.●Responding promptly and interact effectively with sports punters via a different number of channels, namely calls, emails, webchat, and any other new channel.●Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required).●Proactively develop customer relationships by maintaining contact at an appropriate level. ●Contribute to the ongoing development and improvement of the Betway customer experience.●Report any suspicious betting activity (including potential money laundering) to Traders in all instances.●Scoping, planning and prioritisation of time and tasks.●Customer relationship building with Priority Customers and management by maintaining contact at an appropriate level through relevant information regarding sports, betting and cross selling of products and services.
    View
  • Danette Vd Berg Trust Pbo (Dbt)
    Founder & Trustee
    Danette Vd Berg Trust Pbo (Dbt) Jan 2017 - Aug 2021
    Western Province, Cape Town
    https://www.facebook.com/ByGracePBO/"We were once part of someone's past, but now we strive to be tomorrow's pioneers."- DBTFounder of DBT Trust PBO>Reached out to Non-Profit organisations (special needs kids, orphanages, retirement homes, animal shelters/sanctuaries, homeless shelters)>Spent time with all animals/individuals >Raised funds for organisations, funded charity events >Organised and joined other beach/environmental cleanups >Assisted other organisation in raising awareness around marinelife, polution, human trafficking etc via social media.>During droughts we raised bottles of water from the community and donated to the animal shelters >Dressed up as Santa and Ms Santa over christmas and handed out gifts at parks and orphanages in the rural areas >Our dream was to buy a farm and build our very own self-sustaining orphanage and animal sanctury>Due to governmental redtype and lack of funds, we have not been able to persue our dream and closed down the charity
  • Euphoria Financial Services Group (Pty) Ltd T/A Efsg
    Ceo & Cfo & Managing Director
    Euphoria Financial Services Group (Pty) Ltd T/A Efsg Dec 2016 - Dec 2017
    Brackenfell
    We deliver a broad range of services that guarantee measurable results and a positive impact on your life and business; to reassure our clients that they are protected when making life changing decisions by ways of:COMPLIANCE SERVICES:Bookkeeping and accountingStatutory registrations and SARS returnsCompany registrationsIncome Tax - companies, close corporations and individualsTax clearance certificatesPayroll administration and servicesCompany and Close Corporation CIPC servicesBUSINESS SERVICES:Business financial analysisShort term Insurance & Self Insurance StructuresLife assurance: Group Risk & Individual Life Business consulting and advisoryWealth Management / Investment structuring Income Protection Employee Benefits CLIENT CARE ADMINISTRATION:Everything you need and more - under one roof. The need for you to spend hours on your own administration is something of the past. At EFSG Client Care, we exceed all expectations with our multi-disciplinary services. We believe in solutions and hiccups. Again, innovation, empowerment, success.
  • Meridian Accountants & Auditors Incorporated | Chartered Accountants (Sa)
    External Auditor (Saica Trainee)
    Meridian Accountants & Auditors Incorporated | Chartered Accountants (Sa) Jan 2015 - Jun 2016
    Cape Town, Western Cape
    Meridian Chartered Accountants (SA) provides superior multidisciplinary and comprehensive professional services and advice, by way of specialist intellectual capital, allied to in-depth financial, retail and management experience.We provide our clients with the services they require to effectively manage their businesses.Trainee Chartered Accountant (CA) SAAt this point in time I am simultaneously completing a Bcompt Financial Accounting Sciences degree along with my SAICA Articles and is gaining both practical and theoretical experience/knowledge in the Financial industry which consists of all of the following:Auditing in accordance to the relevant International accounting framework and standards,Responsible for various areas including:• Financial accounting & Taxation• Risk Management• Financial & Business Management• Commercial Law• Economic impacts on business• Auditing / Compilations / Independent reviews• Bank confirmations / reconciliations• Fixed Asset Register calculations• Timesheets• Capital reserves & Statutory • Physical Inventory Counts• Valuations / Cash flows / Capital Budgeting• Direct Client Interaction• Fixed Asset Registers / Depreciation• Planning Audit Projects• Collating, checking and analysing spreadsheet spreadsheet data• Examining company control systems • Gauging levels of financial risk within organisations• Checking that financial reports and records are accurate and reliable• Identifying if and where processes are not working as they should and advising on changes to be made• Preparing reports, commentaries and financial statements.• Liaising with managerial staff and presenting findings and recommendations.• Ensuring procedures, policies, legislation and regulations are correctly followed and complied with• Undertaking reviews of wages
    View
  • Ipmg Solutions
    Bookkeeper, Client Services Assistant, Personal Assistant
    Ipmg Solutions Feb 2013 - Dec 2014
    Cape Town, Western Cape
    IPMG Risk, Advisory and WealthFINANCIAL SERVICES CLERKResponsible for various areas including:- Client Services Desk (WIP-Work in Progress)- FICA verification- Financial Services Administration - Investments - Life Assurance - Employee Benefits- Trust & fiduciary services- Personal Assistant work- Diary Management for Directors- Scheduling of flights – price comparisons - File management - Accounting, Tax and Book-keeping - Customer & supplier invoices- EMP201, ITR12, VAT201- Completion of IRP6- Submission of CK2A, IT77R- Application & Submission of tax directivesI found a company (Meridian Chartered Accountants) who offered a SAICA training program, which I accepted in order to advance my career and complete my degree.
    View

Danette Wallace Education Details

Frequently Asked Questions about Danette Wallace

What company does Danette Wallace work for?

Danette Wallace works for Duno Ai

What is Danette Wallace's role at the current company?

Danette Wallace's current role is Managing Partner and Project Manager.

What is Danette Wallace's email address?

Danette Wallace's email address is da****@****ail.com

What schools did Danette Wallace attend?

Danette Wallace attended Freecodecamp, Duolingo, Freecodecamp, Udacity, Udemy Alumni, Udemy Alumni, University Of South Africa/universiteit Van Suid-Afrika, Digioutsource - In House Training, Udemy Alumni, University Of California, Davis, The Tefl Academy - Leading Efl Teacher Trainer Provider, University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, North-West University/noordwes-Universiteit - Centre For Gifted Pupils, Alison, Freecodecamp, Udemy Alumni, Freecodecamp, Udemy Alumni.

Not the Danette Wallace you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.