Dan Fedor Email & Phone Number

Clearwater, Florida, Us

• Joined the Storage Infrastructure Team as a Storage Administrator in 2016. Previous role was a Windows System Administrator.• NetApp NCDA Certified [NetApp Certified Data Administrator]• Promoted Senior Administrator of the Storage Team; NetApp SME administrator in 2020.• Maintain, configure, update, troubleshoot, resolve and provide continuous improvements of storage infrastructure on both NetApp and Dell storage systems.• Management, deployment and configuration of NetApp filers.• Experience in ONTAP and Santricity OS platforms; including additional NetApp products, such as ActiveIQ, hardware universe, interoperability matrix, ONTAP Tools [VSC-SRA] for VMware.• NFS, CIFS, NAS, SAN [iscsi and FC] protocol experience and configuration.• Data Center network cabling and configuration of NetApp filers to Cisco switches and Cisco UCS.• VMware and NetApp integration and support.• Implement SnapMirror DR solutions for production and DR sites.• Monitor, troubleshoot, configure, and future growth expansion of NetApp storage systems, DR solutions and continuous storage improvement solutions.• Detailed documentation, solution articles, reporting of entire storage environment; including training of teammates on NetApp storage infrastructure.• ServiceNow experience and NetApp technical support experience.• Previous role includes: support, maintenance and deployment of Windows servers. Creation of documentation and face to face customer support for numerous agencies.• Daily maintenance of over 1,000 Windows servers. Additional administration includes: Active Directory, Windows Updates, VMware administration, Infoblox management, DHCP, Windows Server Deployment.• Assist with improvements of Asset Management Process, including tracking of assets. Creation of documentation on asset management procedures; providing processes to properly document all assets.

Clearwater, Florida, Us

• Provide onsite customer support [in-person and remote] to agencies.• Windows support; client and servers, deployment, configuration and management.• Creation of documentation and training of infrastructure.• Asset management of all hardware.• VMware, Active Directory, DHCP, DNS, Exchange, SharePoint.• ITIL policies and procedures.• Case and incident tracking system.• Onsite customer support to numerous agencies.

Bristol, Ct, Us

Began at ESPN as a consultant for 1.5 years in the Windows Server Infrastructure and Client Architecture team. Offered a full time position thereafter. I was the only 2nd shift employee on the team; no addition team member onsite after hours. It was up to me to handle all calls from all worldwide offices and any client at any time. Including take action on server related outages and perform maintenance work to the environment. Well known of receiving excellent customer service feedback from all levels. Able to troubleshoot quickly, communicate with others well and resolve problems successfully, while working in a fast paced 24-7 media environment.

• A small business providing IT Support Services to residential and corporate clients.• Windows client and server troubleshooting and repairs. [on-site and/or remote]• Hardware break/fix, printer set-up and configurations. WiFi / LAN set-up and configuration.• Some mobile phone support.• Provide training to clients on specified technology. [Windows, Office, etc.]• Offered an opportunity at ESPN in 2007; serviced my original clients on a PT basis.

Blackfriars, London, Gb

• Promoted to a desktop support technician working on-site at Unilever Corporation in Trumbull, CT.• Previous role as a field service technician providing break/fix on-site IT support to residential and commercial clients. • Diagnose, troubleshoot and resolve Windows based laptops and desktops.• Configure and update new hardware, software solutions.• Image and deploy new laptops and desktops for new hires.• Remote Desktop, Remote Assistance, and VPN support.• Technologies supported include: Windows XP, 2000, 2003, Windows 9x, LaserJet printers, BlackBerry, Active Directory, Citrix, and Office.• Ticket management system used to open, resolve and close calls with documentation and meet service-level agreements.

• Conduct sales and implement customer service.• Staff supervision and training.• Protection of company assets, including store maintenance and appearance.• Support and maintenance of all technology assets.• Trained employees on use of any new software; including provided technical support to the staff.• Reduced paper waste by converting documents to electronic technology.

• Over 15 years of IT experience from Windows Administration to Storage Administration.• High performance team member, with the ability to work in a fast paced, always rich changing environment.• Experience working in ranges of large to small dynamic singular and cross-team environments; including remotely using Teams, Zoom.• Customer focus driven with well rounded communication skills.• Excellence in troubleshooting and resolving issues.• Extremely organized and well detailed.• ITIL based guidelines.• Always looking to innovate and a willingness to learn and train on new technologies.• Knowledge sharing among team members.• Well written and verbal communication skills.