Systems Analyst
Current-Initialize and maintain company and user creation, user groups, personas, roles and loan setup settings as applicable to ongoing business needs.-Create and maintain complete custom document library and maintain eFolder settings, documents and conditions to ensure preservation of a complete paperless environment. -Compile and maintain loan program directory in collaboration with Secondary Marketing to ensure accurate guidelines, program codes, Loan Template settings and document sets are available for all loan products.-Function as a top level support for end users, manage help desk requests from internal users while troubleshooting issues and clearing tickets in a timely manner - accelerating items to Ellie Mae tech support as needed.-Provide loan origination process, feature, and workflow information to the Technical Writers for proper documentation of changes to the system, updates, and new features.-Identify training needs on loan origination system. Organize and facilitate loan origination system end user training as needed; this includes new employee training, training on changes, new features, and refresher training as required.-Analyze loan origination release notes and facilitate meetings with appropriate business units to review system enhancements.-Create and maintain custom reports and pipeline view library as necessary for business units.-Oversee change request processes including facilitating meetings with business and technology teams to assist in timely and quality project completion within established deadlines.-Custom input form development, including intermediate level VB.net coding for form function and validation.-Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business unit.-Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
