Technology enablement and process automation professionals dedicated to reducing IT operation and compliance risk. Our services include business solutions advisory, project and program management, IT solution delivery management, and technical infrastructure support.We are a Microsoft Cloud Solution Provider (CSP) Partner and member of the only nationwide Microsoft cloud distributor network specializing in Dynamics 365, Stratos Cloud Alliance. If we don’t know the answer to your Microsoft licensing and solution question, then we know where to find it; and, we know how to implement the solution you need.

Perform a comprehensive review of a Microsoft CSP and IT managed services practice to establish a future state transformation roadmap, and execute the roadmap while directing operations.Responsible for the evaluation and strategic business assessment of Microsoft managed services operations for alignment to ownership objectives including comprehensive financial review, analysis of key performance indicators (KPI), general industry review, and analysis of strengths, weaknesses, opportunities, and threats (SWOT). Document conclusions and recommendations, present to ownership, collaborate to establish future vision, and provide decision support.

Establish, maintain and operate an innovation and solutions delivery framework for client projects and internal initiatives; perform as PgM, PM, and Scrum Master as needed.Created and established the firm's internal Agile-Scrum enterprise delivery approach based on industry leading standards leveraging SAFe-4.5, PMBOK, and Scrum Alliance fundamentals. Accountable for continuous improvement initiatives related to enterprise delivery methods, and train all incumbent and incoming staff on the EIG Advisory Teams collaboration and Agile delivery framework.Scrum Coach, responsible for the ongoing training and development of internal staff on Project Management and Agile-Scrum standards based on PMI-PMBOK, Scrum Alliance, and SAFe-4.5 fundamentals.Engage clients directly to understand the IT modernization objectives, partner with key client stakeholders to establish roadmaps that meet their objectives including software selection and licensing support.Manage all aspects of enterprise transformation engagements including establishing budgets and managing P&L, with focus on Microsoft Dynamics 365 business solutions and customizations.

Engage clients directly and partner with key stakeholders to establish roadmaps that meet their business objectives including needs assessment and software selection support. Manage all aspects of delivering projects to clients of enterprise transformation engagements including monitoring and controlling staffing, budgets, schedules, scope and quality.Engagements included needs assessment for an interactive voice response (IVR) and subsequent RFI with vendor evaluation and selection support, refactoring of IVR solution to replace outdated service-oriented architecture (SOA) framework, development of a Microsoft Outlook plugin to support email integration with an expense management software, and a point of sales solution needs assessment for a national pet supply chain of stores with subsequent evaluation of the Microsoft Dynamics POS.

Sr. Business Consultant, Program and Project ManagementSenior staff member responsible for engaging directly with client executives and mid-to-senior managers in order to understand complex business issues and foster trusted partnerships by delivering quality solutions, strategic insight and tactical support, establishing organizational project management frameworks, executing organizational project management leadership roles for all phases of full life-cycle implementations, directing and executing business process design and re-engineering, and managing and developing staff. (Additional information in curriculum vitae.)

Established and managed an enterprise IT PMO for the Latin America (LATAM) Region of the Citigroup Employee Services (CES) organization.Formed and managed an international team of direct and matrix staff in Argentina, Brazil, India, Mexico, and the USA to establish the project implementation approach, scope management, financial management, and risk management frameworks, create and manage integrated work breakdown structures and schedules, establish and oversee QA and data management procedures, and execute tactical leadership for complex enterprise systems projects concurrently with multiple smaller initiatives serving a base population of over 60,000 employees. (Additional information in curriculum vitae.)

Provided project management leadership for a PeopleSoft HRMS 8.3/PeopleTools 8.21 regional implementation to convert over 60,000 employees in 22 countries into one regional instance and establish API’s with centralized global applications including a global data warehouse and a global compensation management system. Was responsible for creating and maintaining integrated regional work breakdown structures and schedules, executed business analysis and documentation for country specific regulatory requirements, performed software development to customize COTS functionality, performed software quality assurance and managed a matrix staff of cross-functional and technical consultants. (Additional information in my curriculum vitae.)

Headed a PeopleSoft 8.3 HRMS & NA Payroll Global Security Administration Team tasked with maintaining over 30,000 self-service users including over 3,000 Manager Desktop users, developed security audit reports and executed periodic detailed entitlement reviews, performed candidate screening and selection for key IS personnel.

Ninth employee of this ERP consulting firm that grew to have offices in Florida, Georgia, and Mexico. As part of the core consulting team I performed roles with progressive responsibilities to deliver PeopleSoft Software implementation consulting services and manage production support operations.Selected roles and experience: Functional Team Lead. Managed the configuration, design, and testing of HR and Payroll modules for a U.S. multi-company implementation with the goal of converting a population of over 10,000 employees from a legacy HRMS software application to PeopleSoft 8.3 HRMS. Design Architect. Headed the business analysis, design, development, and implementation of a concept-to-completion engagement to develop a Jamaican retroactive payroll processing SQR program and online functionality on PeopleSoft 7.5 Payroll serving a base of over 3,000 employees. Options Analysis and Decision Support Lead. Functioned as an embedded production support team member to evaluate a heavily customized PeopleSoft 7.0 Mexican Payroll production environment and present insight and recommendations to senior management and executive stakeholders for determining the approach to upgrade to PeopleSoft 7.5 Mexican HRMS & Payroll. Production Support Consultant. Executed management and oversight for a production support operations team running PeopleSoft 7.02 HRMS, NA Payroll and Benefits Administration at a leading retail company with offices in England, Australia, and the USA; evaluated staffing requirements and created the staffing model to execute updates and fixes including critical software updates for tax and year-end processing, perform system investigation requests (SIR’s), and deliver problem solutions in support of scaled down operations associated to the transition from PeopleSoft to Lawson enterprise software. Software Developer. Developed online business objects and PeopleCode for PeopleSoft 7.5 Mexico Payroll.