Executive staff member responsible for product strategy, roadmap, and user experience for Microsoft 365 management applicationBuilt product management function from ground up, creating a team of product managers, UX designers, and product operationsEstablished product success process for addressing customer escalations and sales objectionsDeveloped new products and retired underperforming products, including a complete repackaging and pricing strategyKey Achievement: Improved NPS from -30 to 20 Key Achievement: Reduced customer churn from over 20% to less than 10%Key Achievement: Launched complete overhaul of user experience, transforming both design and technology with no reduction in NPSKey Achievement: Launched Managed Service Provider (MSP) offering, a new market segment for CoreView

Product Management leader responsible for multiple risk management productsDeveloped product strategy. Collaborated with customers, executives, stakeholders, and technology teams to build a well defined and integrated roadmap to deliver on the strategyLed Tiger Team focused on product line health and wellness across Sales, Services, Customer Success, Support and Engineering

Product Management leader responsible for multiple product lines accounting for 75% of organization’s annual revenueBuilt and developed a team of 15 product managers and UX DesignersDeveloped product strategy for multiple product lines. Collaborated with customers, partners, executives, stakeholders, and technology and product teams to build a well defined and integrated roadmap to deliver on the strategyWorked with go-to-market, product marketing, sales, and support teams to build programs that establish expertise in the market for Datto ProductsLed financial analysis on activities such as investment cases, margin analysis, and monitoring the health of the product line, ensuring goals are met by evaluating the ongoing effectiveness of product activities through monitoring and measurement of KPIsEstablished process excellence by repeatedly revising product management deliverables to adjust to the needs of a rapidly scaling business. Key Achievement: Grew revenue 25% YOY for flagship product for 4 years while also reducing average support calls per unit by 50%Key Achievement: Launched two generations of hardware, including industry first all-flash BDR, the fastest growing product launch in company history. Key Achievement: Launched two new product lines, including SaaS backup solution which grew revenue 30% YOY while also making product profitable

Executive staff member responsible for product strategy, roadmap and user experience for Web Content Management and Content Marketing applicationInstituted agile development methodologies, established repeatable release procedures, and developed content marketing planCreated product strategy for pivot from web content management to content marketing, leveraging existing technology assets while identifying new market opportunitiesManaged re-design of product UX as well as corporate website to align with proposed product strategy pivotEstablished content marketing program at company, establishing content for all phases of the customer journey from top-of-the-funnel through onboardingKey Achievement: Launch of patented technology for website migration and site redesignKey Achievement: Launch of CMS SaaS offering as single-tenant AWS “appliance”Key Achievement: Launch of multi-tenant SaaS modules for Search Engine Optimization and Social Promotion

Product Management leader responsible for suite of products and staff of product managers, user experience designers and technical writers. Transitioned development from a waterfall to an agile development methodologyCreated requirements and saw through development to launch of Performance Management suite to market comprised of five product offerings -- Goal Management, Performance Reviews, Succession Planning, Career Planning and Development PlanningWorked directly with Fortune 500 customers and prospects to adjust roadmap to close and retain business Key Achievement: Product Suite within Leaders quadrant of Gartner Magic Quadrant within three years of launch Key Achievement: Developed and executed ecosystem strategy to partner and integrate with competency providers, Learning Management systems and 360 feedback providers Key Achievement: Provided functional criteria and evaluation of Compensation system as part of acquisition due diligence resulting in acquisition of Worldwide Compensation Transitioned development from a waterfall to an agile development methodology Established user group and online customer community

Key Achievement: Provided functional criteria and evaluation of Compensation system as part of acquisition due diligence resulting in acquisition of Nuvosoft Key Achievement: Developed enhancements and product demonstration script resulting in HR Technology Conference product shootout win for Performance and Learning solutionsDeveloped product roadmap, product requirements, use cases, and detailed specifications for Performance Management and Learning Management applications.

Developed product roadmap and executed product plans for Enterprise Provisioning Suite comprised of 5 products Key Achievement: Introduction of new product -- RoleCourier. First provisioning vendor to provide integrated role management Managed Rapid Response pipeline of enhancements requiring engineering resources to achieve sales or revenue recognition goals

Managed product lifecycle and product roadmap for suite of 14 modules for a biannual release schedule accounting for 70% of company revenue Key Achievement: Increased Gartner MarketScope rating for Performance Management product from Positive to Strong Positive Key Achievement: Launched new products to market including Compensation Management, Analytics, Talent Acquisition and Workforce Planning. Workforce Planning provided resource demand planning, project portfolio management, expense management, time & attendance, and position management Created corporate demonstration system, scripts and data , with scenarios to demonstrate performance management, succession planning, 360 feedback, learning management, learning content management, compensation management, hiring management, organizational climate surveys, cascading goals, coaching content, reporting, and system administration

Provided product expertise and support for sales and pre-sales professionals Wrote sales proposals and responded to Requests for Proposals (RFPs) Developed technical white papers for products in development Created sales support knowledge repository