It Helpdesk Support Operator
CurrentPurpose: To ensure the smooth transmission of traffic through the Core Business Systems and take preventative action to ensure incidents do not become outages.Duties: Monitor & maintain core system using network monitoring tools in both a UNIX and Microsoft Operating System, identify problems and delays, work to strict SLA’s, perform backup’s and retrieval of data, liaise with external service suppliers, make updates to system files, efficiently manage problem tickets and adhere to change management and communicate system outages to the business.
Oct 2007 - Present
