Dan Frederickson Email & Phone Number

Whittier, Ca, Us

Whittier, California, United States

Irvine, California, United States

Reporting to the West Territory Manager of Enterprise B2B Commercial Sales, who drove West sales for devices and cloud solutions. Managed a hybrid team of six managers with the second largest individual contributors in the organization. Executed company strategies in account management (enterprise and education sector), outbound tele sales, and in bound web sales. Cultivated a customer obsession culture through coach, model, care. Hub was selected numerous times to run key pilots through DSS digital transformation. • Executed and scaled sales strategy through collaboration across all businesses to allow managers to develop and track interactive conversations between seller and customer. Identified three top performers for next role outside of DSS.• Outperformed FY23 budget and accomplished Top five sales within organization for device and cloud sales. • Boosted pipeline by 10% by implementing effective customer journeys in our account management strategy.• Generated cloud consumption by 75% in the first half and 200% for the second half, and 135% of the budget for FY23. • Cloud consumption came from all segments of the business, through 73% of the team became Saas / Paas / Iass certified.• Converted 60% of team achieving metrics to 80% within six months by implementing Coach, Model, Care.• Generated $1.3 million in open pipe and closed $400k in cloud consumption through sellers elected based on their cloud skill solutions, and certification for cloud pilot.

Los Angeles Metropolitan Area

Reporting to the West Territory Manager of Enterprise B2B Commercial Sales, who drove West sales for devices and cloud solutions. Designed and deployed systems and processes to enhance customer experience. Executed sales initiatives that would allow regions to increase their pipeline and support on solutions needs for customers.• Designed training and education resources to reskill retail associates from consumer to commercial sales and became subject matter expert.• Fostered collaboration with Hub Managers on learnings, roadblocks to overcome, and the purpose of strategy while increasing metrics. • Influenced sales strategy for numerous verticals to achieve metrics.• Strengthen pipeline revenue across ten sales hubs, exceeding quarterly budget by 120% QoQ while in role.• Generated device and cloud consumption in six sales hubs to achieve their device budget of 141% and cloud budget of 161%.

Los Angeles Metropolitan Area

Led a distributed remote team of nine while in collaboration with the Director of Assisted Sales / Cloud Solutions to reskill in-store sellers to tele sales in reaction to COVID. Created and deployed new programs to enhance strategic sales and problem solving. • Analyzed learning gaps while producing content in selling skills, technical acumen, utilization of resources. • Collaborated with business, platform, and tools experts to provide updates and to assist sales and partner teams to drive the outbound tele sales business forward.• Engaged over 500+ employees to drive consumption, deployment, and usage of Microsoft solutions.• Led a remote team of nine that was based throughout North America Focused that focused on the EDU and SMB leads which identified and solved 50% opportunity to WIN

Los Angeles, Ca

Reporting to the Store Manager for Microsoft in the Los Angeles area, Played a central role in transforming a failing retail store. Guided team of 27 to enhance customer journey and achieve first passing score in operational audits for inventory control, PII, and P&L in more than 2 years.• In collaboration with the Business Manager, I created a training program involved how to communicate effectively with potential customers and identify business leads opportunity. Training increased the lead capture rate by 30%. • Coached and build relationships with sales teams by executing key priorities that increased office attach +6%• I analyzed the sales data and identified the top 10 hours with the highest customer traffic. I then coordinated with the staff and ensured that the store had adequate coverage during those peak times. As a result, the store increased its sales by 4% compared to the previous month.• Implemented strong processes and monitored the store closely. As a result, we achieved 94% in the announced audit and 100% in the unannounced audit, showing a significant improvement in our performance.

Valley Fair San Jose, Ca

Reporting to the District Manager for Sephora in the San Francisco, bay area. Promoted to Valley Fair which is high profile and volume as I drove impact driving key initiatives that created immersive shopping experiences by managing a team of 10 managers with over 120+ beauty advisors. While reducing turn, increasing sales, and creating bench for talent within district. I was 1 of 75 Training Store Managers trained all newly promoted store managers, assistant managers for the west. • Increases 10% in sales year-over-year through hyper-personalized customer service, product assortment based on market, and increased inventory levels to match the customer traffic. • Successfully piloted numerous projects before they were implemented across the company. Which included store design, technology initiatives, and product launch. Demonstrated my ability to innovate, collaborate, and deliver results in a fast-paced and dynamic environment.• Fostered open communication around career plans to set goals based on individuals’ key strengths and aspirations. Under my supervision significant improvements in key performance indicators such as sales, customer satisfaction and employee retention.• Designed training, adoption plan, and testing and launch phases for the field to deploy a new payroll system and application for all Sephora North America. Communicated regularly with the headquarters team to ensure the project goals and updates were aligned and achieved.

Arden Fair Sacramento, Ca

As a training store manager, I was honored to join the select group of 75 Store Directors in the company who were assigned this role. • Developed and facilitated a two-week induction program for new Store Directors and Assistant Store Managers.• Redesigned training material yearly through collaborating with Talent Development team that aligned with company initiatives and evolution of operational excellence.• Generated 10% MoM in sales growth by fostering a client first environment. • Decreased shrink by 1.5% through optimizing operational standards while putting strong practices into place. • Attained all company objectives and goals during the fiscal years 2010 and 2011.

Ventura, Ca

As the new Sephora store manager in Ventura, California, I managed a team of 20 staff members, including 5 supervisors. I coached them on the company's values, service model, and product knowledge, and ensured they provided outstanding customer service and professionalism. I also monitored the store's financial performance, achieving and exceeding the monthly sales and profitability targets. I did this by fostering a positive and collaborative work culture, motivating and mentoring my team, and serving our faithful and diverse customers.

Thousand Oaks, Ca

Promoted to higher volume stores in Southern California and opened new stores in remote market throughoutCentral California. • Partnered with District Manager to coordinate and execute all store operations and objectives.• District support for leading new hire training, brand directive and marketing initiative training. • Built, recruited, staffed, and presented teams on in delivering outstanding customer service in remote markets. • History breaking sales on grand opening day for remote market in field.