Committed to providing an exceptional experience for our Trading business customers and partners through effective database management, digitalization, and process improvement. I am also responsible for executing all operations related to sugar and biofuels in both domestic and international markets.

Customer and Business Operations DepartmentManagement of 9 coordinations with the following mission:- Issuing Downstream and Upstream contracts- Managing Downstream contracts- Supporting Fuel and Sugar Trading business in domestic and foreign markets- Supporting Convenience Store businessOur objective was to improve processes through the implementation of new key performance indicators (KPIs) and dashboards, as well as the development of digital products for… Show more Customer and Business Operations DepartmentManagement of 9 coordinations with the following mission:- Issuing Downstream and Upstream contracts- Managing Downstream contracts- Supporting Fuel and Sugar Trading business in domestic and foreign markets- Supporting Convenience Store businessOur objective was to improve processes through the implementation of new key performance indicators (KPIs) and dashboards, as well as the development of digital products for enhanced efficiency and productivity. Show less

Customer and Business Operations DepartmentResponsible for implementing and managing credit risk for Shell Offices throughout Brazil. Our activities and improvements include:- Daily coordination with the sales team to manage blocked orders and present credit committees.- Implementation of a streamlined process for mass credit limit revisions.- Implementation of differentiated credit flexibility based on client ratings.- Development of a self-service digital product… Show more Customer and Business Operations DepartmentResponsible for implementing and managing credit risk for Shell Offices throughout Brazil. Our activities and improvements include:- Daily coordination with the sales team to manage blocked orders and present credit committees.- Implementation of a streamlined process for mass credit limit revisions.- Implementation of differentiated credit flexibility based on client ratings.- Development of a self-service digital product for the sales team.- Implementation and optimization of an Interactive Voice Response (IVR) system to support the sales team.- Artificial intelligence project focused on credit-related demands.- Development of a tool for automating credit assessments.- Centralization of service channels with measurable SLAs (Service Level Agreements) for all activities. Show less

Customer and Business Operations Department- Responsible for managing and development of customer service products, including designing and approving system strategy and improvements.- Responsible for designing and maintaining dashboards to monitor the main KPIs of the Customer Service department.- Responsible for monitoring customer complaints and tracking the results of the customer satisfaction index with Shell resellers. Develop action plans in collaboration with relevant… Show more Customer and Business Operations Department- Responsible for managing and development of customer service products, including designing and approving system strategy and improvements.- Responsible for designing and maintaining dashboards to monitor the main KPIs of the Customer Service department.- Responsible for monitoring customer complaints and tracking the results of the customer satisfaction index with Shell resellers. Develop action plans in collaboration with relevant departments to address any issues and improve overall satisfaction levels.- Responsible for driving continuous improvement initiatives and documenting critical processes within the customer service function. Show less

Coordinate the new Healthcare Education business unit, my role was to expand the impact and contribution of the group's internal physicians' knowledge within the medical community.

As the lead for the Business Development of the Education Unit, I coordinated a multidisciplinary team responsible for organizing and implementing a new business unit focused on providing healthcare education through various mediums. Our key responsibilities included:- Business management and strategic planning to ensure the success of the Education Unit.- Implementation and development of a digital product that enables medical customers to purchase and subscribe to courses offered… Show more As the lead for the Business Development of the Education Unit, I coordinated a multidisciplinary team responsible for organizing and implementing a new business unit focused on providing healthcare education through various mediums. Our key responsibilities included:- Business management and strategic planning to ensure the success of the Education Unit.- Implementation and development of a digital product that enables medical customers to purchase and subscribe to courses offered by the unit.- Ensuring alignment with the overall strategy of the organization.- Mobilizing and coordinating the relevant departments involved in the implementation process.- Financial management, including budgeting and monitoring of financial resources.- Conducting feasibility studies for the courses offered by the unit.- Searching for financing options to support the business.- Establishing benchmarks and performance indicators to measure the success of the Education Unit. Show less

• Strategic projects defined during the Strategic Planning cycle >> Action plan for medical specialties defined as priorities in Strategic Planning through deep study of the context, the opportunity and formulation of the full proposal of business model. >> Deep dive about Joint Venture opportunities, management and evaluation of potential strategic partnerships. • Creation, definition… Show more • Strategic projects defined during the Strategic Planning cycle >> Action plan for medical specialties defined as priorities in Strategic Planning through deep study of the context, the opportunity and formulation of the full proposal of business model. >> Deep dive about Joint Venture opportunities, management and evaluation of potential strategic partnerships. • Creation, definition and measurement of the company's growth drivers and structure of the work plan for achieving the goals with the business Directors. • We also coordinate the continuous Strategic Intelligence cycle, which involves monitoring and reporting the strongest trends and critical uncertainties of our industry. Show less

Demand Planning and OperationsResponsible for the sales plan throughout the year at the lowest level of detail through information provided by the business team, historical and statistical staff. Also responsible for preparing the production plan to all the manufacturing plants to meet the sales plan and equalize the level of inventory to established policy. Responsible for coordinating the meeting to exposure and approval of the plans mentioned above to the executive… Show more Demand Planning and OperationsResponsible for the sales plan throughout the year at the lowest level of detail through information provided by the business team, historical and statistical staff. Also responsible for preparing the production plan to all the manufacturing plants to meet the sales plan and equalize the level of inventory to established policy. Responsible for coordinating the meeting to exposure and approval of the plans mentioned above to the executive directors of the company. Show less

Demand Planning and OperationsResponsible for the interface between the business team and factory for the production of coated paper designed to magazines, art books and promotional roles. Responsible for compilation of registered orders and set the program to be sent to the factory in order to streamline production.

Demand Planning and OperationsResponsible for developing several projects in order to optimize area processes through VBA (Visual Basic for Excel). Among them is a system in order to standardize the inventory replenishment, a simulator that can monitor and adjust the production quotas and a model to reutilization of available stock.