Provide IT services as acting IT DirectorKey Accomplishments:• Support technology needs for 400+ users in 6 offices• Audit all IT systems/hardware and create project prioritizations• Improve IT operational team efficiency• Responsible for moving remote office - IT and alarm/security systems• Connect additional remote office into corporate SD-WAN using Meraki router• Implemented team collaboration messaging tool - Ryver

Provide strategic IT and telecommunication solutions supporting a variety of industries.Key Accomplishments:• Design, implement and provide training for Cloud based, multi region, enterprise level call center.• Select and implement hosted PBX phone system and call center, increasing work productivity by directing property and showing information calls to pre-scripted recordings.• Design and configure dual WAN fail over and IP load sharing Internet connection for business continuity.• Build data center and domain infrastructure from the ground up.• Select and implement SaaS systems for accounting, e-mail, backups, and data storage; improving business continuity and disaster recovery while keeping costs under control.

Supported operational infrastructure.Key Accomplishments:• Reviewed Active Directory management tools, selected Adaxes and implemented it.• Cleaned up Active Directory• Automated on boarding / off boarding process• Responsible for all server updates

Manage infrastructure in 4 dedicated and cloud data centers which support all public and global applications. Supported 5+ group company websites with primary website handling 500+ requests/minute. Manage operations consultant group personnel. Manage 1+ million infrastructure part of global web budget.Key Accomplishments:• Design, implement high available infrastructure architecture for primary website, improving uptime from one 9 to four 9’s.• Create new build process, eliminating website application downtime during build maintenance.• Manage CI/CD (continuous integration and continuous development) project to improve application build consistence, increasing build frequency from once per month to three times per month.• Migrate Win 2003 servers to Win 2012 and consolidate SQL databases onto new SQL cluster.• Design, implement new global CDN (content distribution network) strategy using AWS CloudFront and S3, improving download reliability for website static content and file downloads.• Manage multiple storage device consolidation into single DSAN without increasing costs, providing scalability for future storage requirements.• Manage new disaster recovery failover data center project, providing secondary data center to serve applications if primary data center goes offline.• Design, implement infrastructure architecture to support new Sitecore CMS (content management system), improving application development cycle.• Implement APM (application performance monitoring), proactively finding issues which might otherwise cause an application to go offline and improving bug troubleshooting capability.• Assist with writing corporate security policy.

Responsible for managing Rackspace and Amazon Web Services data centers for global websites.Key Accomplishments:• Provide infrastructure operations support strategy.• Recommend key infrastructure changes to improve application uptime through high availability infrastructure architecture.• Manage consultant groups used for infrastructure support.• Document existing infrastructure in multiple data centers around the globe.

Manage $1+ million IT Ops and Helpdesk budget. Responsible for a datacenter with over 150+ virtual Windows and Linux Ubuntu servers (VMware and AWS), supporting 1000+ employees and contractors across 5 business units in 10+ global offices.Key Accomplishments:• Design AWS Private Cloud strategy for production and development environments, to support distributed and hosted applications such as Salesforce.com.• Overhaul IT Helpdesk responsiveness and effectiveness by implementing performance-based metrics for all employees.• Develop a company-wide self-service password portal resulting in $30k savings per year.• Standardize and cloud-enable data storage across multiple business units to foster global collaboration.• Replace legacy thin client installations with GPO managed individual desktops to provide centralized and automated control of employee computers.• Deploy new Cisco Core and Access switches at headquarters, supporting over 180 local users.• Reduce datacenter footprint from 25+ physical servers to 12, saving over 50% in power costs, while increasing business continuity and disaster recovery.• Convert media backup systems to online, Cloud backups while maintaining local NAS storage for quick recovery.

Mange IT staff of 4 and budget of $500k, supporting 300+ users in 3 offices and responsible for company’s HIPPA compliance.Key Accomplishments:• Implement Cloud-based e-mail filtering/ encryption system.• Upgrade telecommunications to hosted VOIP provider, cutting the telecommunications cost by 50%.• Consolidate and virtualize server farm, reducing costs by 20% and improving connectivity performance.• Design hybrid Cloud implementation to improve business continuity and disaster recovery of critical medical records system.

Spearhead and direct development of new web application software and database across 7 offices. Consolidate disparate databases to a single SQL database accessed over the WAN. Streamline operations, enabling business expansion and an additional 30% revenue increase. Manage business operations staff and budget of $200k.• Define and standardize new security policy across company.• Design new IT infrastructure and manage SQL DB and web portals (IIS) development and migration while maintaining 100% uptime.• Design and implement private WAN connecting all 7 offices over VPN point-to-point tunnels.• Set up Server 2008 domain architecture, DNS, DHCP, file/print server.

Responsible for $300k IT budget and company’s enterprise applications and IT infrastructure. Manage Oracle DBA and IT helpdesk personnel, supporting 6 domestic offices.• Implemented Cloud systems for e-mail and data backup.• Champion consolidation of telecommunications and data onto a VOIP platform saving the company thousands of dollars per month.• Manage development of HGS vendor inventory application comprising of SQL and Oracle backend and client frontend.

Design and maintenance of semiconductor capital equipment, focusing on the software, electronics and automation.

An engineer in GE’s 4 year leadership program which focused on management skills in a technology industry. Was involved in several assignments involving control and automation systems for nuclear reactors.