Business Growth Specialising in Corporate - Government - Fleet - Schools - High end - Winery's - Hotels - Group Bike Sales.

Key Achievements to date: - Founding Leader of 99 Bikes Adelaide with a State and National Profit goals currently on target- Founding Business Owner of Mile End and Prospect Stores, this included all procurement of the site set up and all ongoing management and training-Working with our Wholesaler to get market share with Merida - Norco - and all ATA Brands, this has been achieved through managing the external partner relationships effectively- Drive customer satisfaction with a net promoter goal for the year of 75 – currently sitting on 68. - Actively working with the team to ensure the goal is achieved- Achieved National Business Google Review status of Number 1 for South Australia businesses- South Australian stores have outperformed the other Regions. SA has been the top location in Australia – this has been achieved through executing the agreed strategy, gaining buy-in to the culture and discipline of high levels of performance and service across all stores

Key Achievements:- Delivering a consistent 11% year on year sales growth to the business- Effectively managing 188 FTEs and 35 Retail Stores with a Health Insurance Sales Budget of $260,405,000 - Effectively managing a total membership base of 1.44 million - 510,000 members in SA/NT and 930,000 in VIC/TAS - Responsible for 42% of BUPA National Revenue- Number 1 individual survey result for the Global Top Global People survey- The creation of a “Brightness of Future plan” for my teams to aid in their career development and progression within the organisation - Increased market share growth in Tasmania and the Northern Territory for the first time in two years- Introduction of a future leader program that is now a national program within Bupa- Developing and delivering the highly successful series of the SA/NT/TAS/VIC motivational conferences- The creation of an operational excellence program to the 32 stores that provided direction and clear expectations on performance and behaviour- Identifying and developing key relationships with the corporate industry to grow the corporate sales- Delivered Executive Key Note Development presentations at 16 Global Gatherings conferences in numerous locations around the world

Key Achievements:- Leading the state retail channel to achieve the business targets and objectives- Driving strategy for the 750,000 SA Members at the retail channel- Orchestrate key relocations and moves of stores- Delivered back to back years of 10% plus in sales growth- Develop relationship strategy with key charity Julian Burton Burns-trust- Member of the Governors 10 to raise money for Cancer research and ride the Tour Down Under- Running the Ride for a reason breakfasts with 350 key SA Corporates and raising $11k- Working with the Health and benefits team to deliver strong partnerships with National Pharmacies and Saint Andrews Hospital- Introduced the million-dollar club to inspire high performance for consultants who achieve over $1 Million in sales- Created the Legends Lunch as a quarterly celebration of a high-performance team- Marion Flight Centre awarded Number 1 shop in world three times- Palmerston Store awarded most productive outlet in world twice- Grew stores from 33 shops to 81 and 35 new shops and 2 Area Leaders to 5 Area Leaders in 6 years

Over a 16-year period I was promoted from a Travel Consultant at West Lakes – Store Leader West Lakes – Perth Area Manager – Vancouver Retail Leader Canada then heading up SA/NT as State Manager.Key Achievements in this role:- Implement and develop a future brand and marketing strategy focus group to work with retail outlets to deliver the national plan at a local level- Developed internal strategy for customer growth and Unique selling points to plan success- Opened 64 new stores and increase FTE’s by 20% per annum, taking profit from $1.2 Million to $8.6 Million over a seven-year period and developing the Total Transaction Value to $59 Million- Key note speaker at a National conference in Adelaide speaking about the “Success in Business and Life”

Key Achievement during my secondment - Managed 15 Retail Stores with 90 staff and opened 3 new stores in 12 months. Work with internal stakeholders and corporate partners to drive the growth of the business in niche areas e.g. Mexico and Cruises

Key Achievements - Managed 130 staff across 22 Retail stores, Won most improved state 2001, Opened 8 new stores and developed 16 new leaders

Key Achievement - Promoted to Team Leader of the West Lakes Store after 11 months as a consultant and won Top Novice 1996