Dan Gamber

Dan Gamber Email and Phone Number

Director of Experiences @ Bridgestone Retail Operations, LLC
Nashville, TN, US
Dan Gamber's Location
Nashville, Tennessee, United States, United States
Dan Gamber's Contact Details
About Dan Gamber

With over 30 years of product and experience design, management, and enterprise user experience whichhas evolved into a focus on transformation and digital strategy leadership. I’ve had the eclectic opportunity of working in various industries; including retail, healthcare, automotive, and aerospace with Fortune 20through 200 companies.• I lead digital transformation for all customer marketing touchpoints, including web, mobile apps, and omni-channel, driving over $3B in matched revenue and 17MM customers annually to our retail locations.• I supported sales, lead, and call center experience design for a 5 billion dollar focus of business, leveraging stakeholder relationships to drive digital transformation which exceeded all target metrics by 150% in associate efficiencies and VOC.• I managed the 15 person UX team supporting the transformation of HR experiences, affecting all core systems for 440,000 associates, as well as providing strategy and mentorship to business partners in these efforts.• I developed and maintained a two year road map for a digital suite of consumer facing apps as part of a $300MM book of business in the Healthcare Industry.• I believe in building fearless and compassionate leaders.

Dan Gamber's Current Company Details
Bridgestone Retail Operations, LLC

Bridgestone Retail Operations, Llc

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Director of Experiences
Nashville, TN, US
Dan Gamber Work Experience Details
  • Bridgestone Retail Operations, Llc
    Director Of Experiences
    Bridgestone Retail Operations, Llc
    Nashville, Tn, Us
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  • Bridgestone Retail Operations, Llc
    Director Of Experiences
    Bridgestone Retail Operations, Llc Oct 2022 - Present
    Nashville, Tennessee, United States
    Lead the Experience and Product teams for all customer digital touchpoints transforming 2200 retail locations under the brands of Firestone Complete Auto Care, Tires Plus, Hibdon, and Wheel Works. These web, mobile, and telephony platforms drive over $3B in matched revenue, and help drive 17MM customers to our locations each year.• Bridgestone Retail Operations' websites see over 1MM visits per week, driving over 3.5MM online appointments booked per year. We have a 15% growth rate in online appointments and over $750MM in matched revenue.• Our mobile apps downloads total over 2.8MM, and we add 1K new users per day. Mobile app users account for 5% of our total digital traffic. Mobile app customers visit our stores 2X more often than non-app users, and account for revenue of over $75MM.• Historically we handle around 30MM phone calls annually to support our business. We have driven strategic programs with contact centers and inside sales teams doing sales rescue that convert at 20+% higher than legacy programs utilizing conversational AI and processes that drive over $96MM in revenue.• We have grown our opted-in email program to over 11MM customers, and are evolving personalization thru AI-driven logic to identify vehicle needs and shopping behaviors.
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  • The Home Depot
    Senior Manager Of Mobile Learning Experiences
    The Home Depot Dec 2020 - Oct 2022
    Atlanta, Georgia, United States
    Transforming a traditional design vertical to user centered practices and design thinking. We are now delivering learner focused experiences in world class mobile platforms that set the standard for engagement and impacts including:• A 106% increase year over year in engagement analytics resulting in 6.5MM sessions and 335MM page views for front line sales associates.• Driving direct business impacts with mobile operational and learning solutions pushing 200-400% unit sales comps (one year and two year) in a three month controlled pilot study.
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  • The Home Depot
    User Experience Manager
    The Home Depot Dec 2016 - Dec 2020
    Atlanta, Ga
    Heavily vested in building a strong UX team in a balanced, lean, and agile environment to support enterprise systems at The Home Depot. As part of the senior leadership group for the largest EUX team in the southeastern part of country:• Supported a 5 billion dollar focus of business for over a year, leveraging stakeholder relationships to drive digital transformation which exceeded all metrics by 150% in associate efficiencies and VOC.• Led the 15 person UX team supporting the transformation of HR experiences, providing strategy and mentoring to associates supporting the fifth largest employer in the U.S. Worked across departments and with senior leadership to strategically transform Home Depot associate experiences into an experience driven, customer back HR organization.• Enjoyed working in a user centric, research rich environment to surface associate needs as opportunities for driving key business impacts.
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  • Healthways, A Sharecare Company
    Senior Manager Of User Experience Design - International
    Healthways, A Sharecare Company Oct 2013 - Nov 2016
    Franklin, Tn
    Focused on the highest levels of customer satisfaction when designing Healthways’ digital ecosystems while managing an internationally matrixed team of designers in Brazil, France, Germany, and Australia.• Developed and maintained a two year road map for a digital suite of consumer facing apps as part of a $300MM book of business. Created user flows and conceptual wire-frames for a $1.2MM project successfully rolled out to Fortune 100 clients. *App showed a 400% increase in engagement over legacy.• Ran UI/UX governance across multiple vendors for enterprise solution efforts• Conducted primary user research to inform user personas for a cross-functional project.• Ran a six week pilot with 150 users to gather engagement numbers, direct user feedback and metrics using social media tools and interviews.• Created journey maps, portal branding, and implementation support materials for a $2MM Fortune 50 client.
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  • Second Light
    Executive Director
    Second Light May 2013 - Oct 2013
    Greater Memphis Area
    As a principal in a startup media production company, rebranded and restaged all visual assets; web, logos, demo reels, and marketing materials. Responsibilities included:• Corporate relations and business development with all key accounts.• Graphics, web development, and visual effects design.• Working in various production roles as needed, including cinematography, post production, and producing commercials, music videos, and films.• Budgetary and quoting responsibility on development projects.
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  • Ring Container Technologies
    Product Design Engineer / Lead Industrial Designer
    Ring Container Technologies 2003 - Mar 2013
    Oakland, Tn
    Evolved Product Development into a core competency changing the face of this blow-molding company through design collaboration processes with international brands owners. Responsibilities included:• Refactored and maintained all corporate marketing and websites.• Worked directly with Kraft, ConAgra, and UTZ executives, along with other customers to develop new packaging innovation.• Mentored packaging and development engineers including technical training and business acumen.• Lead development engineer on restaging #1 product line which resulted in annual cost savings of over $4MM.
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  • Amcor Pet Packaging
    Sr. Product Designer
    Amcor Pet Packaging 2001 - 2003
    Manchester, Mi
    Awarded several international patents working with customers such as Coca-Cola, Gatorade, Campbell’s, Nestea, and Pepsi.• One of the first production adopters of CATIA v5 in North America.• Primary focus was on new product design and development with customers including high end CAD modeling of retail packaging for national brands.• Worked directly with customers on packaging innovation.• Responsible for implementation a new Product Lifecycle Manager (PLM) software system in Engineering.
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  • Tennex Industries
    Design Supervisor
    Tennex Industries 1998 - 2001
    Auburn Hills, Mi
    Took a thermo-plastics air induction supplier, with a design engineer retention problem, and rebuilt the design department with a team that was still intact five years after my leaving the company.• Worked with Japanese multi-national corporation to launch multiple products lines including turbo hoses, air induction systems and thermo-plastic engine covers for Chrysler platforms using CATIA.• Recruited and managed a staff of five Design Engineers.
  • Solvay Automotive
    Senior Design Engineer
    Solvay Automotive 1996 - 1998
    Troy, Mi
    Successfully launched two Chrysler plastic blow-molded fuel tank system programs on time and within budget working with CATIA v4.• Worked directly with Chrysler Release Engineers on solving a key customer complaint in the minivan group of products.
  • Textron Specialized Vehicles
    Application Engineer
    Textron Specialized Vehicles 1995 - 1996
    Troy, Mi
    Came into a program for Chrysler small car exteriors engineering six months after kickoff, solved the number one customer system complaint through an innovative one piece extrusion blow molded design, and successfully launched the product on time.• Had primary responsibility for FMEA and Engineering Open Issues meetings with Chrysler platform engineering team.
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  • Johnson Controls
    Sr. Product Designer
    Johnson Controls 1991 - 1995
    Manchester, Mi
    Managed through launch the one million dollar restaging of the CATIA CAD environment moving mainframe based computing to Unix workstation based systems, all under budget and on-time.
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  • Barnes Group Inc.
    Mechanical Designer
    Barnes Group Inc. 1989 - 1991
    Lansing, Mi
    Jet-Die Engineering Group - Took the company from a CAD-less engineering department to six workstations including 100% CNC programming in-house.
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Dan Gamber Skills

Product Design Product Development Packaging Concept Development Cad Industrial Design Graphic Design Design Thinking User Experience Management Problem Solving Creative Direction Concept Design Adobe Creative Suite Sketching Plastics Catia Design Strategy Brand Development Packaging Design Rapid Prototyping Photography Photoshop Creative Problem Solving User Interface Design Model Making Graphics Product Innovation Design Management Illustrator Concept Generation Rendering Experience Design Interaction Design User Experience Design Illustration Corporate Identity Solidworks 3d Modeling Strategic Design Injection Molding 3d Rendering Media Production Video Production Video Editing User Centered Design User Experience Digital Media 3d Visualization Wireframing

Dan Gamber Education Details

Frequently Asked Questions about Dan Gamber

What company does Dan Gamber work for?

Dan Gamber works for Bridgestone Retail Operations, Llc

What is Dan Gamber's role at the current company?

Dan Gamber's current role is Director of Experiences.

What is Dan Gamber's email address?

Dan Gamber's email address is da****@****pot.com

What is Dan Gamber's direct phone number?

Dan Gamber's direct phone number is +140474*****

What schools did Dan Gamber attend?

Dan Gamber attended Mercer University, Academy Of Art University, Siena Heights University, Wittenberg University, Siena Heights University, Siena Heights University.

What skills is Dan Gamber known for?

Dan Gamber has skills like Product Design, Product Development, Packaging, Concept Development, Cad, Industrial Design, Graphic Design, Design Thinking, User Experience, Management, Problem Solving, Creative Direction.

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