Dan Gamber Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Lead the Experience and Product teams for all customer digital touchpoints transforming 2200 retail locations under the brands of Firestone Complete Auto Care, Tires Plus, Hibdon, and Wheel Works. These web, mobile.
• Bridgestone Retail Operations' websites see over 1MM visits per week, driving over 3.5MM online appointments booked per year. We have a 15% growth rate in online appointments and over $750MM in matched revenue.
• Our mobile apps downloads total over 2.8MM, and we add 1K new users per day. Mobile app users account for 5% of our total digital traffic. Mobile app customers visit our stores 2X more often than non-app users, and.
• Historically we handle around 30MM phone calls annually to support our business. We have driven strategic programs with contact centers and inside sales teams doing sales rescue that convert at 20+% higher than legacy.
• We have grown our opted-in email program to over 11MM customers, and are evolving personalization thru AI-driven logic to identify vehicle needs and shopping behaviors.

Atlanta, Georgia, United States

• Transforming a traditional design vertical to user centered practices and design thinking. We are now delivering learner focused experiences in world class mobile platforms that set the standard for engagement and.
• A 106% increase year over year in engagement analytics resulting in 6.5MM sessions and 335MM page views for front line sales associates.
• Driving direct business impacts with mobile operational and learning solutions pushing 200-400% unit sales comps (one year and two year) in a three month controlled pilot study.

Atlanta, GA

• Heavily vested in building a strong UX team in a balanced, lean, and agile environment to support enterprise systems at The Home Depot. As part of the senior leadership group for the largest EUX team in the.
• Supported a 5 billion dollar focus of business for over a year, leveraging stakeholder relationships to drive digital transformation which exceeded all metrics by 150% in associate efficiencies and VOC.
• Led the 15 person UX team supporting the transformation of HR experiences, providing strategy and mentoring to associates supporting the fifth largest employer in the U.S. Worked across departments and with senior.
• Enjoyed working in a user centric, research rich environment to surface associate needs as opportunities for driving key business impacts.

Franklin, TN

• Focused on the highest levels of customer satisfaction when designing Healthways’ digital ecosystems while managing an internationally matrixed team of designers in Brazil, France, Germany, and Australia.
• Developed and maintained a two year road map for a digital suite of consumer facing apps as part of a $300MM book of business. Created user flows and conceptual wire-frames for a $1.2MM project successfully rolled out.
• Ran UI/UX governance across multiple vendors for enterprise solution efforts
• Conducted primary user research to inform user personas for a cross-functional project.
• Ran a six week pilot with 150 users to gather engagement numbers, direct user feedback and metrics using social media tools and interviews.
• Created journey maps, portal branding, and implementation support materials for a $2MM Fortune 50 client.

Greater Memphis Area

• As a principal in a startup media production company, rebranded and restaged all visual assets; web, logos, demo reels, and marketing materials. Responsibilities included:
• Corporate relations and business development with all key accounts.
• Graphics, web development, and visual effects design.
• Working in various production roles as needed, including cinematography, post production, and producing commercials, music videos, and films.
• Budgetary and quoting responsibility on development projects.

Oakland, TN

• Evolved Product Development into a core competency changing the face of this blow-molding company through design collaboration processes with international brands owners. Responsibilities included:
• Refactored and maintained all corporate marketing and websites.
• Worked directly with Kraft, ConAgra, and UTZ executives, along with other customers to develop new packaging innovation.
• Mentored packaging and development engineers including technical training and business acumen.
• Lead development engineer on restaging #1 product line which resulted in annual cost savings of over $4MM.

Manchester, MI

• Awarded several international patents working with customers such as Coca-Cola, Gatorade, Campbell’s, Nestea, and Pepsi.
• One of the first production adopters of CATIA v5 in North America.
• Primary focus was on new product design and development with customers including high end CAD modeling of retail packaging for national brands.
• Worked directly with customers on packaging innovation.
• Responsible for implementation a new Product Lifecycle Manager (PLM) software system in Engineering.

Auburn Hills, MI

• Took a thermo-plastics air induction supplier, with a design engineer retention problem, and rebuilt the design department with a team that was still intact five years after my leaving the company.
• Worked with Japanese multi-national corporation to launch multiple products lines including turbo hoses, air induction systems and thermo-plastic engine covers for Chrysler platforms using CATIA.
• Recruited and managed a staff of five Design Engineers.

Troy, MI

• Successfully launched two Chrysler plastic blow-molded fuel tank system programs on time and within budget working with CATIA v4.
• Worked directly with Chrysler Release Engineers on solving a key customer complaint in the minivan group of products.

Troy, MI

• Came into a program for Chrysler small car exteriors engineering six months after kickoff, solved the number one customer system complaint through an innovative one piece extrusion blow molded design, and successfully.
• Had primary responsibility for FMEA and Engineering Open Issues meetings with Chrysler platform engineering team.

Manchester, MI

Managed through launch the one million dollar restaging of the CATIA CAD environment moving mainframe based computing to Unix workstation based systems, all under budget and on-time.

Lansing, MI

Jet-Die Engineering Group - Took the company from a CAD-less engineering department to six workstations including 100% CNC programming in-house.

Psychology

Industrial Design

Graphic Design

Chemistry

Graphic Design

Graphic Design