⇒ Managing IT infrastructure⇒ Managing Service Desk, Server and Network Team⇒ Managing Production Environment⇒ Perform and manage PCI compliance⇒ Vendor Management⇒ Project Management⇒ Implementation and management of IT infrastructure⇒ Auditing the implemented IT infrastructure ⇒ Developing & implementing Monitoring System

⇒ Prepare project plan⇒ Write business case and organize funding for the fixed. This involves identifying risks, issues, and full documentation of the solution.⇒ Manage and perform regression and integration testing ⇒ Analyses and reporting ⇒ Investigate technical & performance capabilities of our products: -• ⇒ Investigating product performance on FTTP, Cable and ADSLx• ⇒ Investigating vendor product performance and compatibility with our product.• ⇒ Performing root… Show more ⇒ Prepare project plan⇒ Write business case and organize funding for the fixed. This involves identifying risks, issues, and full documentation of the solution.⇒ Manage and perform regression and integration testing ⇒ Analyses and reporting ⇒ Investigate technical & performance capabilities of our products: -• ⇒ Investigating product performance on FTTP, Cable and ADSLx• ⇒ Investigating vendor product performance and compatibility with our product.• ⇒ Performing root cause analysis to provide.• ⇒Test and analyse Wi-Fi behaviour of FTTP, HFC and DSL gatewayDevelopment work ⇒ Multi sensor Wi-Fi Signal Strength (or Heat Map) Monitor for our demonstration facility⇒ Live Bandwidth Monitoring tools, which show usage of each device connected at customer home (it was developed for Telstra booth at the launch of NBN in Australia). This is currently being deployed to 200-customer home for a field trial to understand the customer usage and to give customer a better understanding of the bandwidth usage inside their home.⇒ Involved in Building and characterization of new demonstration lab to replicate a home for the purpose of displaying and showing how different access technology (Ethernet, WiFi, Power Line) behave in different type of dwellings (such as plasterboard, Brick wall, reinforced steel etc).Field trials Management⇒ Access technology engineering trial at 30 customer’s premises using PLC and Wi-Fi to ascertain the implications of the technology on IPTV services in various types of dwellings, wiring structure, this included• ⇒Building an Engineering Test Plan • ⇒Collecting, analyzing and reporting daily for the customer data⇒ Live Bandwidth Monitoring tools involving 200 customers. Show less

Highlights: • ⇒ Handled the entire gamut of technical support for the hardware and application related issues in the organization with the help of Hi Path Pro Center Phone & HP Openview Call Logging Application.• ⇒ Assisted with level 1 & 2 support for Microsoft Applications and other remote access technology. • ⇒ Ensured smooth functioning of the Desktop and Service Desk teams.• ⇒ Ensured smooth functioning of the telecom equipments which involved changing the extension number… Show more Highlights: • ⇒ Handled the entire gamut of technical support for the hardware and application related issues in the organization with the help of Hi Path Pro Center Phone & HP Openview Call Logging Application.• ⇒ Assisted with level 1 & 2 support for Microsoft Applications and other remote access technology. • ⇒ Ensured smooth functioning of the Desktop and Service Desk teams.• ⇒ Ensured smooth functioning of the telecom equipments which involved changing the extension number and other services related to voice.• ⇒ Arranged for external assistance for resolving the technical issues.• ⇒ Conducted troubleshooting operations for Remote access issues -RSA and Citrix Technologies & ODBC Connections. • ⇒ Create and manage AD . • ⇒ Proficiently established SEO and assisted in setting up new systems and hardware equipments. • ⇒ Held the distinction of developing an IT Survey Form, Escalation Matrix, NextG and ADSL Data capturing and Reporting Tool (Excel) based on HTML pages, Access Database & ASP Scripts. Show less

Highlights: • ⇒ Discovered loopholes in the Mars infrastructure established by performing Threat and Vulnerability Scans using Site Protector (ISS) and prepared reports for communication of the same. • ⇒ Suggested technological solutions and support for Network ITSA (IT security Approval) and ensured coordination among the site teams.• ⇒ Undertook the responsibility of Threat Detection as a member of the security response team. • ⇒ Look after remediation process i.e… Show more Highlights: • ⇒ Discovered loopholes in the Mars infrastructure established by performing Threat and Vulnerability Scans using Site Protector (ISS) and prepared reports for communication of the same. • ⇒ Suggested technological solutions and support for Network ITSA (IT security Approval) and ensured coordination among the site teams.• ⇒ Undertook the responsibility of Threat Detection as a member of the security response team. • ⇒ Look after remediation process i.e. coordinating with site teams by providing and suggesting possible solution for the vulnerability to remediate the problem in the assigned time frame. Show less