Support in resolving customer cases with contracts: PROFESSIONAL and PREMIER for Azure DevOps Services and Azure DevOps Services (among other Azure products for support).9-month track record solving cases in severities C, B and A for PROFESSIONAL clients together with PREMIER LATAM.Current career, continuing to work and solve cases in severities C, B, and A of PREMIER contract (USA, Canada, India, among others) maintaining good communications with clients and providing good… Show more Support in resolving customer cases with contracts: PROFESSIONAL and PREMIER for Azure DevOps Services and Azure DevOps Services (among other Azure products for support).9-month track record solving cases in severities C, B and A for PROFESSIONAL clients together with PREMIER LATAM.Current career, continuing to work and solve cases in severities C, B, and A of PREMIER contract (USA, Canada, India, among others) maintaining good communications with clients and providing good support from Microsoft.Supporting the Azure DevOps Server and Services team to resolve cases effectively as well as giving tips and improvements to carry out daily work.Contribution in creating troubleshooting guides for Azure DevOps Server and Services cases for unusual or more complex cases.Developed good relationships between Microsoft USA Azure DevOps scaling engineers.Support in escalations of PREMIER cases in complex situations to seek effective solutions for our clients.Provide basic training to support Azure DevOps Server and Team Foundation ServerSupport in review backlogs of my coworkers to provide action plans in ongoing cases, PCMS reports, as well as tips for: case management, effective investigation for troubleshooting, laboratories to find possible case solutions. Show less

Technical support to users and software development remotely. (Project contract)

Development of web applications in Angular 7 to manage technical service orders for residential and corporate clients

Development and maintenance of web administrative system modulesDevelopment of user transaction control system

- Support through the SAINT platform.- Computer technical support.- Remote technical support through TeamViewer.- Basic network management.- Customer support through the osTicket web platform.

Maintenance and creation of web pages with Wordpress and PHP.