As a Solution Strategist at HSF Affiliates LLC, I play a pivotal role in driving the functionality, utilization, and value generation of the product (or suite of products) under my purview. My mission is to maintain a deep understanding of my product's functionality, its customer base, the competitive landscape, and future industry trends. I foster close collaborations with key stakeholders both within and outside the organization, and my role is akin to that of both a Product Manager and a Product Owner.In my capacity, my key responsibilities encompass:**Reflex:**• Spearhead the management of Reflex, a decentralized data bus integral for internal and external use, connecting our vendors and services to the Berkshire Hathaway HomeServices and Real Living real estate networks.• Oversee all projects, including those within our Salesforce environment, focused on real-time data exchange among our platforms, services, and vendors.• I manage the onboarding process and provide ongoing support for Reflex across HSF.**Marketing REsource:**• Collaborate with our vendor to steer the enhancement roadmap for Marketing REsource, the marketing platform for the Berkshire Hathaway HomeServices network.• Ensure the continual evolution and maintenance of the product's feature set.**Digital Target Marketing (DTM):**Partnering with our vendor, I've co-developed a suite of digital advertising products accessible to our entire network.Through DTM, our network members gain the ability to target their book of business with precision through digital advertising channels, including geofencing, CTV/OTT, and automated promotion of their new listings.Furthermore, I serve as the primary Solution Strategist for our offerings managed by Videobuzz, focusing on video creation, and SOCi for Social Media distribution.In my role, I thrive on orchestrating innovative solutions that empower our organization and clients, positioning us for success in a dynamic market

Delivering on-site and virtual training on online technologies and best practices for lead generation, transaction management, social media, and management programs, processes, systems, and components, back office tools, and consumer centric public and private websites.

System and Network Consulting, primarily with the Boys and Girls Club of Stanton.• Assess and recommend networking and desktop solutions to the executive staff• Install and troubleshoot desktop and network of over 20 computers• Instruct employees and members on use of computers and networking needs • Install, maintain, and moderate website for various businesses• Assist users with website issues and implementation of PHP website• Maintain various MySQL databases• Assess needs of clients and selection of appropriate scripts for web development• PHP, MySQL, FTP, HTML, and basic graphics editing

• Conducted new hire training, resulting in improved knowledge retention, productivity, and reduced service call rates for over 60 technicians annually.• Delivered defensive driving training, leading to lower insurance costs and fewer at-fault traffic accidents through 30 annual classes.• Instructed 8-hour customer service courses for existing employees, boosting customer satisfaction and reducing rework rates across 20 sessions.• Facilitated specialized technician training for the launch of "white glove" service (Signature Home), increasing customer pay rates and loyalty.• Maintained a client satisfaction rating of over 90% through over 70 training sessions annually.• Collaborated with dispatch department supervisors and management to develop tailored training solutions.• Created job aids for new hardware and software, distributing them to 900+ technicians.• Led the initial launch training for a new security product (Intelligent Home), training 60+ technicians in the first year.• Contributed to the design of GO 95/128 Compliance materials for technician and customer safety.• Designed and implemented a technical progression exam to assess skill acquisition and eligibility for promotions.

Handled community management, promotion, and social media.