Daniel Gavrilovski Email & Phone Number

United States

Auburn Hills, Michigan

SEITRONIX LLC is an IT consulting firm with the goal to help businesses grow.

As a Desktop Support Technician I employ years of experience, and advanced troubleshooting procedures to find solutions for complications and issues with client infrastructure and the end-user experience.At Awecomm Technologies my mission is to energize small-medium sized businesses by providing support that follows our three core values: Transparency, Helpfulness, and Exceptionalism. With these three core values in mind, I use a combination of customer support and technical support experiences to find the root of the issue and find a solution that best fits the needs of the clients I support.I use FortiNet, Cisco Networking Systems, Windows Server operating systems, and Windows Enterprise operating systems to effectively assist in the administration of client domains. These systems and tools allow me to secure and design a clients domain for scalability and to improve workplace efficiency and productivity, while keeping client data integrity and security in the highest regard.I am affluent in new user On-boarding processes, such as profile and machine configuration as well as On-site procedures for new employees.

Greater Detroit Area

Provided telephone technical support for the employees of Valeo North America.Assisted in the implementation and testing of Single Sign On with Evidian for the customer and other service desk agentsConstant use of remote support technology such as Symantec PCAnywhere and Citrix’s GoToAssist.Applied basic diagnostic techniques to identify, investigate and resolve a wide variety of issues.Ensured the service level agreement was met for incoming tickets and emails.Monitored and actively managed both an inbox as well as a ticket queue.Escalated complex problems to the onsite support technicians and worked alongside Google engineers to find solutions for customers.

400 N. Adams Rd., Rochester Hills, Mi 48309

Greet customers and determine the reason for their visit.Answer questions regarding the store and its merchandise.Recommend, select, and help locate merchandise based on customer needs and desires.Describe merchandise and explain its usage, operation, and care to customers.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Compute sales prices and total purchases, and receive and process cash or credit payment.Maintain knowledge of sales, promotions, and policies regarding payment, exchanges, and security practices.Ticket, arrange, and display merchandise to promote sales

2831 Research Dr., Rochester Hills, Mi 48309

Provide telephone IT support for dealers and after market customers experiencing issues with our diagnostic system.Provide support to our clients for the installation and configuration of a dedicated wireless network with their diagnostic devices.Accustomed to the use of many different diagnostic devices along with software installation, and network configuration protocols.Applied basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.Fast paced environment, moderate to heavy call volume.

Greater Detroit Area

Assistant to the District Computer Technician - Summer Seasons between July 2009 and August 2012Assisted with the maintenance of district technologies including: HP and Dell desktops, laptops, all-in-one printers, tablets; Apple desktops, laptops, iPads and iPhones.Supervised a small team of 3 that travelled between buildings thawing, cleaning, updating and securing district computers.Trained 3 technicians in district processes and diagnostic techniques.Audited and inventoried building technologies, as well as relocated or replaced computers and peripheral equipment.Assembled and inventoried new computers and laptops.Monitored, and updated incoming request queueDeveloped a diagnostic technique to expeditiously identify and resolve basic or complex issues. Developed a better understanding of teamwork along with the key concepts of being a better leader.

Bachelor Of Engineering (B.E.), Computer And Information Sciences And Support Services

Bachelor'S Degree, Information Technology And Defense

High School, General Studies, 3.45 Gpa

Activities and Societies: Computer Building Introduction to Engineering Fine Arts - Lighting Technician