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Hanoi, Vn

Hanoi, Hanoi, Vietnam

Hanoi, Hanoi, Vietnam

Domain: Retail, E-commerceRoles and Responsibilities:POS system: ConnectPOS OMS system: Multi Source Inventory (MSI)-Successfully integrated the developed products with leading E-commerce platforms such as Magento, Shopify, BigCommerce, and WooCommerce, ensuring seamless data synchronization and functionality.-Integrated the developed products with external systems including Freshsales (CRM), Zoho Books (Accounting), and Sage Intacct (ERP), streamlining data flow and enabling enhanced business processes.-Translated requirements into comprehensive documentation, including User Stories, Software Requirement Specifications, and User Guides, utilizing tools such as Jira and Confluence.-Developed solution models using BPMN diagrams and Use Case diagrams-Created design artifacts including wireframes, mockups, and prototypes using Figma-Conducted User Acceptance Testing (UAT) to validate the functionality and usability of developed features -Gained experience in Agile methodology, facilitating and participating in events such as daily stand-up meetings, refinement sessions, planning meetings, and sync-ups, ensuring efficient project execution.-Successfully engaged with customers from diverse regions, including Africa, Europe, and the USA, addressing their unique needs and ensuring satisfaction with the products.

Vietnam

Domain: Real EstateRoles and Responsibilities:-Collaborated closely with stakeholders to gather, analyze, and document detailed requirements for Microsoft Dynamics CRM enhancements, aligning business needs with system capabilities.-Mapped out existing business processes and proposed optimized workflows, translating them into visual diagrams-Created user stories based on gathered requirements-Managed and prioritized the backlog, collaborating with the development team to refine stories for sprint planning.-Executed end-to-end testing of customizations, configurations, and enhancements within Microsoft Dynamics CRM, verifying adherence to requirements and validating user experience.-Produced comprehensive test plans, test cases, and test scripts to facilitate effective testing processes and ensure thorough coverage of CRM system functionalities.-Conducted training sessions to educate end-users about new CRM features, enhancements, and best practices, promoting smooth adoption and utilization.