Technical Support Analyst
Current
Mar 2022 - Present
AeroLeads people directory · profile
Connie D. Email & Phone Number
Lifelong learner | SQL and cat enthusiast | Roadblocks to clear? Want to chat? | Ex-Uber
at
Hotel Effectiveness
1 work email found
@hoteleffectiveness.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Lifelong learner | SQL and cat enthusiast | Roadblocks to clear? Want to chat? | Ex-Uber
Location
Atlanta Metropolitan Area, United States, United States
Who is Connie D.? Overview
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Quick answer
Connie D. is listed as Lifelong learner | SQL and cat enthusiast | Roadblocks to clear? Want to chat? | Ex-Uber at Hotel Effectiveness, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at hoteleffectiveness.com and a matched LinkedIn profile for Connie D..
Connie D. previously worked as Technical Support Analyst at Hotel Effectiveness and Customer Support Manager at Uber. Connie D. holds Other, Full Stack Web Development from Digitalcrafts.
Company email context
Email format at Hotel Effectiveness
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*@hoteleffectiveness.com
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Profile bio
About Connie D.
Lifelong learner fully embracing the powerful "not yet" growth mindset as evidenced by my less-than-traditional forage into the tech world ultimately leading me to a leadership position and discovering the importance of work-life balance. I like to know what I know well, and to be able to teach it to others. Skills:-Developing actionable plans-Working with limited direction-Creative problem solving-Leadership/Management-Communication-Customer serviceMy specialty is unblocking roadblocks and developing actionable plans:- I put together the process on how our newly hired off-shore team would handle phone queue and escalations off-hours.- I wrote up, reviewed and handed off the on-call process prior to my departure from Uber.- Identified areas of need on the team and created documentation and training opportunities to fill in those gaps.- Refined the escalation process between tier 1 and SMEs as a team lead.- Ask me about the time when a customer needed troubleshooting help with a company product that my team and I had never seen before, and I had just started as a manager two weeks prior.My current interest/project? I'm working through a SQL course during my free time. I absolutely love it!
Listed skills include React.Js, Node.Js, Jquery, Mysql, and 38 others.
Current workplace
Connie D.'s current company
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17 roles
Connie D. work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
* Collaborate cross-functionally with stakeholders from multiple teams to solve problems (migrating clients to AWS, switching team over to new phone and CRM instance after acquisition)* Implement and reinforce process changes to increase operational efficiency and output* Resolve internal and external roadblocks to enable the team to remain focused on.
Jun 2021 - Feb 2022
Quality And Metrics Analyst
* Leverage Salesforce and Clarity reports daily to assess alignment with team metrics* Monitor phone and email queue key performance indicators to ensure team alignment with company goals and queue coverage at all times* Confirm queue coverage across 8 different shifts and make ad hoc adjustments as needed* Resolve internal and external roadblocks to.
Oct 2020 - Jun 2021
Care Team Lead
* Leveraged Salesforce and Clarity (phone system) reports daily to perform case reviews, monitor case quality and assess alignment with team metrics* Analyzed results of daily case reviews to instruct CSS best practices on case creation and utilizing Salesforce as a CRM tool* Reviewed direct reports’ caseloads weekly to ensure case quality and manageable.
Nov 2019 - Oct 2020
Customer Support Specialist
* Pioneered support role with new data analysis product, coordinating with frontend clients and backend developers to resolve issues* Queried database using SQL for more in-depth troubleshooting and data collection* Tasked with troubleshooting any issues that prevented the client’s ability to effectively use the software, including making in-app.
Oct 2017 - Nov 2019
1St Grade Ela And Math Instructor
Apple Tree Educational Center, Inc.
I tutor on and off for Apple Tree Educational Center, Inc. based on their needs for an experienced instructor who knows the center's needs and expectations.*Maximize instruction time by adhering to a strict schedule including making sure students complete school homework, classwork assigned by me and accommodating unexpected changes*Determine amount of.
Aug 2017 - Oct 2017
Full Stack Web Developer Student
DigitalCrafts 16 Week Immersive Bootcamp covers fullstack web development by teaching basic front-end web development, advanced front-end web development (including React), JavaScript and the MEAN stack, as well as Python and MySQL.
Nov 2016 - Mar 2017
4Th Grade Ela And Math Substitute Instructor
Apple Tree Educational Center, Inc.
I tutor on and off for Apple Tree Educational Center, Inc. based on their needs for an experienced instructor who knows the center's needs and my availability.*Consulted with director weekly on students’ progress and adjusted curriculum topics and pace accordingly*Provided homework help and CogAT prep *Trained new substitute teacher to center standards
Sep 2016 - Nov 2016
Preschool Special Education Teacher/Case Manager
*Synthesized instruction of individual goals and objectives with the GELDS curriculum*Modified the GELDS curriculum for students with significant developmental delays and autism in a Title I school *Conducted IEP meetings to develop or review an individualized plan of instruction for students*Interpreted significance of data gathered and ramifications to.
Aug 2015 - May 2016
Kindergarten Teacher
*Established and maintained a website of news and additional academic resources for parents*Built and maintained a relationship with parents*Differentiated instruction for 19 students
Aug 2014 - May 2015
Language Arts, Math And Science Instructor
Apple Tree Educational Center, Inc.
I tutor on and off for Apple Tree Educational Center, Inc. based on their needs for an experienced instructor who knows the center's needs and expectations.*Prepared students for the upcoming school year by reviewing language arts, science and math topics daily and introducing new ones according to the Common Core Curriculum*Consulted with director weekly.
Jun 2013 - Jul 2014
Lead Prek Teacher
* Developed weekly lesson plans based on student needs, interests, developmental levels and weekly themes* Collected and analyzed weekly data on student progress in all indicators and domains using Work Sampling Online*Conducted parent teacher conferences once a semester to inform parents of student progress*Maximized instruction time by adhering to a.
Aug 2013 - May 2014
Science Club Instructor
*Demonstrated experiments to educate students on various science topics based on students' zone of proximal development
Jan 2013 - May 2013
Math Tutor/Substitute English Tutor
*Assessed student learning levels by administering diagnostic, achievement and comprehensive tests and analyzing test scores *Determined amount of homework to assign weekly based on student progress*Tutored students in Math and English according to the E.Nopi curriculum in one-hour sessions*Contributed to the establishment of an organizational system.
May 2012 - Dec 2012
Assistant Prek Teacher
*Cooperated daily with lead teacher to instruct 22 Pre-K students in science, reading,math, and language*Led my own small group daily to reinforce lessons in a thought-provoking environmentwith more individualized attention*Contributed ideas and feedback on lesson plans to expand students' learning*Implemented activity plans with scaffolding and.
Aug 2011 - May 2012
Student Worker
Bolton Dining Commons, Uga Food Services
* Provided exceptional customer service in a fast paced environment including foodpreparation and sanitation
Sep 2009 - Dec 2010
Administrative Assistant
Tony Sign, Inc.
* Responded to up to 20 daily telephone, faxes and in-person requests for information* Updated customers on their job status daily * Coordinated with clients and owner to establish a common date to retrieve and review completed project* Processed and verified client requests through invoices* Managed operational purchases for a $130,000 company adhering to.
Jun 2007 - Aug 2007
3 education records
Connie D. education
Other, Full Stack Web Development
Digitalcrafts
Non-Degree Program
Georgia State University Perimeter College
Bachelor Of Science, Education, Special Education; Birth Through Five
The University Of Georgia
FAQ
Frequently asked questions about Connie D.
Quick answers generated from the profile data available on this page.
What company does Connie D. work for?
Connie D. works for Hotel Effectiveness.
What is Connie D.'s role at Hotel Effectiveness?
Connie D. is listed as Lifelong learner | SQL and cat enthusiast | Roadblocks to clear? Want to chat? | Ex-Uber at Hotel Effectiveness.
What is Connie D.'s email address?
AeroLeads has found 1 work email signal at @hoteleffectiveness.com for Connie D. at Hotel Effectiveness.
Where is Connie D. based?
Connie D. is based in Atlanta Metropolitan Area, United States, United States while working with Hotel Effectiveness.
What companies has Connie D. worked for?
Connie D. has worked for Hotel Effectiveness, Uber, Routematch, Apple Tree Educational Center, Inc., and Digitalcrafts.
How can I contact Connie D.?
You can use AeroLeads to view verified contact signals for Connie D. at Hotel Effectiveness, including work email, phone, and LinkedIn data when available.
What schools did Connie D. attend?
Connie D. holds Other, Full Stack Web Development from Digitalcrafts.
What skills is Connie D. known for?
Connie D. is listed with skills including React.Js, Node.Js, Jquery, Mysql, Python, Javascript, Html, and Express.
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