Team Lead (Shift Manager) responsible with overseeing the operations of the Fleet Response Team consisting of 50+ Team Members on the AM shift across two sites.Exceeded all client KPI metrics for 2022 & 2023, managing a team that ranged between 15-30 Team Members.Developed and implemented new processes to increase visibility of escalations and safety concerns for machine learning of autonomous vehicles.Partnered with LXL and QA department to improve the training process and material retention for new hires and seasoned staff. Was successful in reducing training cost by $4,800 per new hire. Quality of new hires improved and reduced training times from 15 weeks to 9 weeks.Developed and maintained 9-box grid to coach and mentor Team Members into senior roles. From this 9-box grid I effectively and successfully mentored 7 Team Members into new roles they would be successful in such as LXL, QA, Fleet Response Supervisor, and Fleet Response Team Lead.Continuously create Google sheets manipulating and identifying data reporting flaws using Google PLX and PowerBI. Identified issues with utilization and correctness KPI reporting and created formulas for data scientist to implement. Increased overall correctness by 6% and utilization by 5% for full campaign.Collaborated with Workforce Management Team and developed seating arrangement of 90 desks to maximize headcount on-site for 150+ employees. Manage timekeeping, employee time-off, and resolve payroll discrepancies within 72 hours.Superintend autonomous vehicle demos as well as client face with key stakeholders and potential clients interested in autonomous vehicles.

Rebadged from New Journey AI to be a Full-time employee at TaskUs as a Subject Matter Expert for the Fleet Response Team on the Moonlight (overnight) shift.

Contractor at New Journey AI as a subject matter expert for the Fleet Response Team on the Moonlight (overnight) shift.

▪ Subject Matter Expert in implementing commercial health benefits.▪ Main point of contact for the education and distribution of Medical andPrescription Health information utilized in creating complex Medical andPrescription Benefit plans catered to client’s needs.▪ Created Educational Open Enrollment Packets, health questionnaires, andfinancial budget breakdowns for clients.▪ Updated contracts including non-disclosure agreements to allow datacoordination between clients and affiliates.▪ Created SQL queries to review claims data processed between medical andpharmaceutical companies.

▪ Subject Matter Expert in implementing Commercial Prescription Benefits.▪ Main point of contact for the education and distribution of Prescription Healthinformation utilized in creating complex Prescription Benefit plans catered toclient’s needs.▪ Created policy and procedures for data file integration between vendors, internalIT team, and affiliates.▪ Created SQL queries and internal databases to review and correct Prescriptiondrug claims

▪ Opened and operated two profitable retail businesses by creating a friendlyenvironment for customers to receive educational support and purchaseElectronic Cigarettes and Electronic Liquid (E-Liquid).▪ Developed and executed training plans to improve the knowledge, engagement,and performance of all sales associates.▪ Created an Access and Excel driven database to review all sales transactionsfrom the Point-of-Sale system.▪ Created food grade clean room and manufactured E-Liquid for retail sale anddistribution.▪ Created QA Process for reviewing new products and returned products fromcustomers.▪ Managed employee payroll and stock inventory with basic accounting principles.▪ Actively mentored 10+ employees between two sites: Gilbert and Mesa location

▪ Coordinated and maintained eligibility files for third party administrators andbrokers utilizing CRM and SQL.▪ Utilized Excel formulas such as V-lookup and pivot tables to identify claimserrors.

▪ Subject Matter Expert in AS400 and X-REF coding.▪ Manually coded complex data within AS400 for clients to facilitate the dispensingof prescription medication at local and regional pharmacies.▪ Created Excel macros to upload client information into AS400.▪ Created coding test beds to ensure coding accuracy.

▪ Trained to work proficiently in Facets, Marx, Medforce, ONEclick, Pegasus, Peoplesafe, Rx Claims and Valencia.▪ Contacted members to resolve undeliverable mail issues, Late Enrollment Penalties, Pharmacy faxes, Strip Letters, and Reconciliation of member eligibility in relation to Medicare and Medicaid Part D.▪ Used systems to update member information and corrected outstanding issues to rectify CVS Caremark compliance with EMS.Hired on full time to CVS Health.

Senior Production Clerk, Jun 2009 – May 2013▪ Operated and repaired industrial High-Volume Mailing equipment. ▪ Managed employees within Express Scripts High Volume Mail Order Pharmacy. ▪ Performed trouble shooting on industrial equipment, printers, and computers.▪ Performed quality control and audits on outgoing prescription mail.▪ Regularly trained new and existing Production Clerks in specific areas of the mail order pharmacy.▪ Oversaw productivity of Production Clerks, Pharmacy Technicians, and Pharmacists within a specific area of the pharmacy on a daily/weekly/monthly basis.▪ Calculated work performance of department for supervisors and provided additional training to those not meeting metrics.