Dangelo Mitchell Email & Phone Number

Alexandria, Virginia, United States

Provide technicians with necessary information while filing tickets for customers. Assist customers with inquiries and tasks. Direct team of Tier 1 service desk representatives for optimal customer service delivery. Conduct regular team meetings to review performance metrics, address concerns, and identify areas for improvement. Uncover recurring issues and execute solutions to reduce ticket volume and improve customer satisfaction.

Serving as a customer advocate and interact with internal teams to solve customer issuesResolving incoming cases and escalate as neededResponding to customer phone and email inquiries timely and efficientlyRecording customer interactions and resolutions in a case management systemInforming customers of critical issues and system updates assists onboarding new agents