Marco D'Angelo

Marco D'Angelo Email and Phone Number

Director, Customer Solutions @ Maxa
Montreal, QC, CA
Marco D'Angelo's Location
Montreal, Quebec, Canada, Canada
Marco D'Angelo's Contact Details

Marco D'Angelo work email

Marco D'Angelo personal email

About Marco D'Angelo

- Nearly 20 years of customer-focused experience developing and leading teams in orgs of all sizes,- Diverse experience: technology (SaaS), banking, natural resources, transport,- Expert in communication, execution and operations.As a hands-on builder/optimizer with a focus on the big picture, I'm looking for a dynamic and/or growth-focused environment.I value autonomy, accountability, teamwork and respect. I enable success by designing, communicating and achieving clear targets.

Marco D'Angelo's Current Company Details
Maxa

Maxa

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Director, Customer Solutions
Montreal, QC, CA
Marco D'Angelo Work Experience Details
  • Maxa
    Director, Customer Solutions
    Maxa
    Montreal, Qc, Ca
  • Maxa
    Director, Customer Solutions
    Maxa Sep 2023 - Present
    Montreal, Quebec, Canada
    Deliver SaaS business insights product to Enterprise Accounts:• Manage delivery for up to 50% of Maxa's recurring revenue• Deliver SaaS business insights packaged as Snowflake native apps• Customize business insights for customer operations and financial data• Main point of contact for service delivery, new requests, support and success• Integrate delivery with client processes, schedule and resources• Manage product releases and determine features & fixes slated for… Show more Deliver SaaS business insights product to Enterprise Accounts:• Manage delivery for up to 50% of Maxa's recurring revenue• Deliver SaaS business insights packaged as Snowflake native apps• Customize business insights for customer operations and financial data• Main point of contact for service delivery, new requests, support and success• Integrate delivery with client processes, schedule and resources• Manage product releases and determine features & fixes slated for each release• Lead a team including DevOps, Analytics Engineers, Data Scientists and Full Stack Developers• Become an expert in client data to guide data exploration & analysis, product development, customization, QA• Run cross-functional workshops, training & demos and forecast account needs• Act on sales/opportunities to present examples of delivery work and guide scope definition• Conduct interviews for new staff, lead onboarding for Enterprise Accounts. Show less
  • Cisco
    Manager, Partner Success - Security & Collaboration
    Cisco Sep 2021 - Sep 2023
    Montreal, Quebec, Canada
    • Lead transformation and enhancement projects within Cisco: spearhead the overhaul of cloud collaboration dashboards as well as develop and document process improvements for partner success management. • Assist Partners in the adoption of (and revenue-generation from) Cisco collaboration products, as well as report on account progress, using standardized KPIs for data-based analysis. • Coordinate internal and external resources in Product, Engineering, Operations, Finance and… Show more • Lead transformation and enhancement projects within Cisco: spearhead the overhaul of cloud collaboration dashboards as well as develop and document process improvements for partner success management. • Assist Partners in the adoption of (and revenue-generation from) Cisco collaboration products, as well as report on account progress, using standardized KPIs for data-based analysis. • Coordinate internal and external resources in Product, Engineering, Operations, Finance and Sales teams to provide process, monitoring, technical and commercial information. Show less
  • Cisco
    Manager, Partner Projects - Cloud & Hosted
    Cisco Jun 2019 - Sep 2021
    Montreal, Canada Area
    • Lead transformation and enhancement projects within Cisco: produce gap analysis on license framework inefficiencies & provide improvement opportunities and next steps, prepare training documentation and present training, spearhead production of documents for new procedures and processes. • Produce monthly tracking of revenue, schedule and resource allocation/forecasting/planning for the pipeline of professional services projects, as well as handle schedule changes, inter-dependencies… Show more • Lead transformation and enhancement projects within Cisco: produce gap analysis on license framework inefficiencies & provide improvement opportunities and next steps, prepare training documentation and present training, spearhead production of documents for new procedures and processes. • Produce monthly tracking of revenue, schedule and resource allocation/forecasting/planning for the pipeline of professional services projects, as well as handle schedule changes, inter-dependencies, hand-offs, critical path, scope deviations and billing/invoice process. • Main contact for all Partner escalations and questions for process, technical and commercial items. Show less
  • Chappuis Halder & Co.
    Manager
    Chappuis Halder & Co. Aug 2015 - Jan 2019
    Montreal, Canada Area
    • Lead transformation and modernization projects for banking clients, with make-or-break impact.• Build, scale and lead consulting teams with sole accountability for work quality and results.• Maintain and grow account relationships by designing, proposing, and executing on projects aiming to implement data oversight and remediation at international bank clients.• Determine mandate methodology, lead work breakdown/prioritization and allocate resources as well as present project… Show more • Lead transformation and modernization projects for banking clients, with make-or-break impact.• Build, scale and lead consulting teams with sole accountability for work quality and results.• Maintain and grow account relationships by designing, proposing, and executing on projects aiming to implement data oversight and remediation at international bank clients.• Determine mandate methodology, lead work breakdown/prioritization and allocate resources as well as present project planning & advancement metrics to C-level leadership and coordinate the needs and resources of multiple internal stakeholders.• Produce market research, work on organizational development, planning and operations and participate in staffing, review and mentorship activities, as well as lead recruiting case interviews and on-boarding sessions.• Run RFP and procurement for configuration of IT hardware for the office, as well as lead the bid and procurement effort for purchase of IT security and set up the managed service.• Propose and produce several light-weight, ready-to-use tools for operational excellence such as a code of business conduct, on-boarding documents, training guides, procurement procedures, client account bible, etc. Show less
  • Snc-Lavalin
    Team Lead & Engineer
    Snc-Lavalin Oct 2012 - Jul 2015
    Montreal, Canada Area
    • Scale, manage and wind down project team, responsible for work breakdown & overall vision.• Ensure satisfaction for clients in the feasibility, design, procurement, construction and commissioning phases of their projects, as well as any change requests throughout project life.• Produce monthly progress reports and forecasting for project leadership (internal and external).• Restructure an ongoing project to successfully accelerate work and recover from 2 months of delay.•… Show more • Scale, manage and wind down project team, responsible for work breakdown & overall vision.• Ensure satisfaction for clients in the feasibility, design, procurement, construction and commissioning phases of their projects, as well as any change requests throughout project life.• Produce monthly progress reports and forecasting for project leadership (internal and external).• Restructure an ongoing project to successfully accelerate work and recover from 2 months of delay.• Prepare and review technical and commercial documents. Show less
  • Snc-Lavalin
    Interface Area Lead
    Snc-Lavalin Sep 2008 - Oct 2012
    Montreal, Canada Area & Qatar
    • Act autonomously on behalf of the client in the negotiation and coordination of contractor scope and activities.• Manage and negotiate interface agreements with package owners (contractors) to clarify, define and modify responsibility limits.• Coordinate schedule, shipping logistics, short/long term storage, key resource allocation & design modifications.• Arbitrate multiparty conflicts regarding scope and execution and chair the weekly global site coordination meeting involving… Show more • Act autonomously on behalf of the client in the negotiation and coordination of contractor scope and activities.• Manage and negotiate interface agreements with package owners (contractors) to clarify, define and modify responsibility limits.• Coordinate schedule, shipping logistics, short/long term storage, key resource allocation & design modifications.• Arbitrate multiparty conflicts regarding scope and execution and chair the weekly global site coordination meeting involving 20-30 participants; build/communicate agenda, track items and bring issues to resolution.• Set up additional cadence meetings, processes and ad-hoc discussions with the goal of preserving project timeline, budget and scope, acting as client proxy when necessary.• Prepare reports and summaries on all the above for executive consumption. Show less
  • Snc-Lavalin
    Junior Engineer
    Snc-Lavalin Jan 2006 - Aug 2008
    Montreal, Canada Area
    • Engineering and project management in the oil & gas and commodities sectors.• Work on industrial site, review drawings for accuracy and mark-up to produce as-builts.• Provide forecasting, estimation and planning drafts.

Marco D'Angelo Skills

Negotiation Communication Project Management Public Speaking Analysis Business Strategy People Skills Project Planning Energy Mining Power Systems Oil And Gas Contract Management Leadership Management Consulting Strategic Planning Data Quality Financial Services Management Business Process Improvement It Strategy Marketing Change Management Business Process Outsourcing Regulatory Compliance Regulatory Reporting Program Management Marketing Strategy Project Engineering It Outsourcing Engineering Time Management

Marco D'Angelo Education Details

Frequently Asked Questions about Marco D'Angelo

What company does Marco D'Angelo work for?

Marco D'Angelo works for Maxa

What is Marco D'Angelo's role at the current company?

Marco D'Angelo's current role is Director, Customer Solutions.

What is Marco D'Angelo's email address?

Marco D'Angelo's email address is ma****@****ail.com

What schools did Marco D'Angelo attend?

Marco D'Angelo attended Université De Montréal - Hec Montréal, Mcgill University, Loyola High School.

What are some of Marco D'Angelo's interests?

Marco D'Angelo has interest in International Work, Social Games, Languages, Strategy.

What skills is Marco D'Angelo known for?

Marco D'Angelo has skills like Negotiation, Communication, Project Management, Public Speaking, Analysis, Business Strategy, People Skills, Project Planning, Energy, Mining, Power Systems, Oil And Gas.

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