Hung Dang Email & Phone Number

Irvine, California, Us

• Gathered business requirements, created user stories, tracked and groomed JIRA tickets for Fannie Mae and Freddie Mac desktop appraisal products, saving one day in finished appraisal return time.• Researched, gathered feedback, and designed user personas roadmap for new loan processing platform.• Track record of delivering on time, comprehensive, and accurate functional requirements and acceptance criteria for JIRA tickets to stakeholders.• Managed cross-functional team and stakeholder communication, and oversaw product development from inception to implementation.• Partnered with UI/UX team to create minimal viable products of new loan processing platform.• Led a team of 3 full-time employees and formed strong relationships with stakeholders across all lending channels and technical stakeholders.

• Admin for all IT systems-Create and maintain connections between Ellie Mae’s system Encompass, to Velocity CRM, through to Dial IQ for calling and texting. Provide all technical and systems support for Valutrust, Encompass, Social Survey, Fannie Mae & Freddie Mac Origination Systems. • Solely responsible for Assent’s partnership with digital lending platform Blend from market research, scoping, discover, discovery and onboarding. Vendor management with a new vendor partner for RPA (robotic process automation). Creation of user stories and workflows for processes used company wide.• Gathering user feedback from sales, operations, accounting & compliance.• Regularly conduct informational interviews prior to feature definition with operation managers to enhance and streamline new features and workflows.• Work within Agile methodology and participated in daily sprints for systems integration with Blend. • Manage and report on team’s KPIs used to judge marketing ROI's of lead sources including metrics of percentage of borrowers who send in documents, number of days to fund loans, number of days loan is in processing, and conversion percentage of leads to funding.• Strong Writing Skills-creating training documents for sales and operations teams as well as succinct technical communication with development team.

• Product Development of iOS app, communication platform for surgical team.• Established partnership with UCSF Telemedicine to gather user stories, create a feature roadmap to provide engineers for mobile app.• Gathered user feedback, conducted research of Department of Anesthesia, identifying opportunity to improve surgical wait times.• Partnered with dev team through SDLC

Berkeley, Ca, Us

• Managed 20 startup incubator teams per semester, covering minimal viable product, prototyping, and product roadmap. Teams have gone on to receive funding.• Marketed and grew CET class enrollment to 100% capacity for fall 2012 and spring 2013.• Grew CET brand by partnering with on-campus groups on events, competitions, guest speakers, and courses.• Developed relationships with investors/alumni to bring legal resources, mentorship, and funding for startups.

Tallinn, Harjumaa, Ee

• Instructed students from top universities worldwide in entrepreneurship & startup topics• Topics covered: Problem identification, business modeling, A/B testing, rapid prototyping, storytelling

• Logistical support to bring 13 global startup teams to Mobile World Congress competition• Coached teams to craft concise and compelling user stories for VC pitches.

• Managed publisher & advertiser relationships, reporting on campaign ad spend and app installs.• Worked with development team to resolve technical integration issues.

Moffett Field, California, Us

• Gathered user stories and created feature roadmap to develop and implemented system redesign to improve communications and data retention between resource department and other NASA directorates.• Assessed loopholes in work orders database to identify information gaps in costs, work scope, and collection of payments.• Created technical documentation and trained staff.

Bachelor Of Science (Bs), Business Administration And Management

Product Management For Engineers

Data Analytics

Continuing Education Training