Daniel G. Email & Phone Number

Canada

Kingston, Ontario, Canada

* Maintained portions of the company's Odoo help desk, including customer inquiries, support tickets, and internal technical issues, ensuring timely resolution and excellent customer service.* Maintained strong relationships with customers, vendors, and other stakeholders, ensuring satisfaction and loyalty.* Provided training and support to employees on the use of Odoo 15.* Assisted and Tested in the maintenance and expansion of the company's website, including content creation, design, and functionality.* Collaborated with marketing and IT teams to develop and implement effective digital marketing strategies, resulting in increased website traffic and lead generation.* Coordinated the creation and launch of new products and client initiatives, working closely with cross-functional teams, including product development, marketing, and sales.Skills:* Proficient in Odoo help desk management, website maintenance, and product creation.* Strong project management and organizational skills.* Excellent communication and interpersonal skills.* Proficient in market research and analysis.

Kingston, Ontario, Canada

Managed all aspects of daily operations of a high-end retail store with a focus on corporate clients, including sales, inventory management, merchandising, and customer service, resulting in a total volume of over $1 million in sales.Successfully expanded the client base by establishing new relationships with local businesses and increasing customer engagement. Led and supervised a team of 12 staff members in both a retail sales and electronics service departments, providing ongoing training and coaching to ensure exceptional customer service and sales performance.Developed and implemented effective sales and marketing strategies, resulting in increased brand awareness and customer retention.Maintained strong relationships with corporate clients, effectively managing their accounts, responding to inquiries, and addressing concerns.Oversaw inventory management, including ordering, receiving, and maintaining accurate stock levels.Implemented and maintained strict adherence to operational policies and procedures, ensuring a safe and compliant workplace.Collaborated with other store managers and corporate executives to ensure consistent implementation of company-wide initiatives.Achievements:Successfully increased the store's revenue by expanding the client base.Maintained a high level of customer satisfaction, resulting in an increase in customer retention and referrals.Developed and implemented new sales and marketing strategies, resulting in increased brand awareness and sales performance.Skills:Strong leadership and team management skills.Excellent customer service and sales skills.Effective communication and interpersonal skills.Proficient in inventory management and sales analytics.Knowledgeable in electronic products and services.Ability to multitask and prioritize responsibilities effectively.

Kingston, Ontario, Canada

- Adhered to established policies, procedures and compliance, within a pre-approved government security clearance- Configured hardware, devices and software to set up work stations for employees- Patched software and installed new versions to eliminate security problems and protect data- Used diagnostic tools to identify hardware failures and replace non-functional components- Linked computers to network and peripheral equipment, including printers and scanners- Explained technical information in clear terms to non-technical individuals to promote better understanding

Kingston, Ontario, Canada

- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales- Trained team members in successful strategies to meet operational and sales targets- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized- Established and optimized schedules to keep coverage and service in line with forecasted demands- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

Kingston, Ontario, Canada

- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches- Trained and guided team members to maintain high productivity and performance metrics- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage- Held weekly meetings with district team leads as the project manager of the Source's smartphone care initiative, designed to increase awareness and subscription to warranty services by consumers

Kingston, Ontario, Canada

- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements

Ottawa, Ontario

- Oversaw warehouse staff and maintained efficiency in fast-paced environment- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery- Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability- Created and enforced detailed organization processes to increase quality service standards- Provided updates on critical shipments to corporate departments and customers- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements

Kingston, Ontario, Canada

Started working with Wireless Wave in Belleville, Ontario as a part time sales representative but within a few weeks was recruited for a full time position. After six months of growth and learning within the company was approached with an offer for Manager In Training (MIT) and accepted and completed training within two months. After ten months with the company I was given the opportunity to take over a kiosk location in Kingston, Ontario. The location was showing dismal performance over the previous twelve months, with guest satisfaction scores in the sub 40%, after a retraining of two and addition of two sales representatives, and a series of community out reach programs to relaunch the location I was able to hit and exceed budgets in the third month at the location holding this pattern for fourteen months where both accessory and contract sales were consistently 15%+ over budget, we started seeing a slight decline in accessory sales after a year however with a new push for bundles we were able to refocus and regain our above projection sales for an additional 9 months.During my time in Kingston with Wireless Wave I was able to take a struggling location and reset the trend and now even to this day they have a solid client list and are seeing continued success. I was also fortunate enough to train another Manager In Training as my intended replacement.

Kingston, Ontario, Canada

Design, Cutting and preparing wrought Iron for garden fixtures. welded and painted the designs once completed cutting and preparing the steel.