Work at HO:1. Sales and Consulting: (TA, MICE) - Consult and sell Sun World products and services to domestic and international travel companies. - Provide quotes and continuously update customer information. - Confirm and implement services, handle customer surveys, and keep information updated.2. Revenue Management: - Monitor monthly revenue changes for each customer. - Propose measures to encourage service use.3. Internal Coordination: - Coordinate with departments and units to implement services and handle arising tasks.4. Customer Care: - Perform sales calls to manage bookings, address complaints, and inform customers of changes and promotions. - Meet potential customers in various provinces.5. Report and handle tasks assigned by Deputy CEO

- Speedboat, Yachts, Marina service consultants- Business development in each products- Training and control implementing to improve customers experience.

- Manage booking and up-sale based on B2B & B2C channel- Planning and making quotation to reach on each selected customers- Salescall and collaborate new partners, expanding the customers.

Segments: luxury condos, villas, resort, etc.

-Monitor, control H&S while trip running, and implement Incident ManagementPlan when problem arise.-Manage and plan budget of trips in region.-Manage team's performance to achieve the company goal.-Empower team members to work independently and guide them to completeworks correctly.-Assist in the recruitment and training.-Tackle feedback & complain from customers to enhance the NPS score.-Coordinates and implements assigned business projects based on companyrequirements such as inspecting the trekking route, hotels, sightseeing, etc.

I am in charge of:-Customer Service Control -Training staff to push Sales, to have good manner, etiquette -Marketing and collaboration to organize events and writing content -Process Organizations-Inventory Control -Business Development -OTA control -Recruitment *Key achievement: -Increased review score overall from 8.8 to 9.3 from Hostelworld; 8.6 to 9.2 Booking.com and more reviews 5 stars on Facebook in 8 months. -Set up process, organization, inventory control more efficiently.-Well-organized the events with innovative ideas. -Designed the events' banners to post on social media.-Contribute ideas to the new image of hostel through facilities and pictures.-Build plans for certain seasons.

- Craft the tours for Triip's partners- SEO with Triip's team