Built a SaaS system with shared components to integrate with multiple third-party CRMs to sync marketing messages across platforms.• Launched an integration with one of the largest automotive CRMs to reflect Capital One’s marketing efforts into auto dealership’s CRMs.• Decreased page load time by 30% for Leads List page, showing a dealership’s leads.• Created filtering on Dealer Navigator’s Leads List to sort leads by priority based on attributes that dealer’s find important, driving more product usage.

Developed the vision, strategy, and roadmap for Dish Fiber’s managed Wi-Fi portal VAULT with over 30,000 users, taking the product from zero to one. Working cross team between sales, engineering, marketing, legal, customer success and support. • Implemented remote power management tools at Dish Fiber properties, decreasing spend on sending technicians by 20%. • Created a customer feedback process for DISH Fiber residents increasing user NPS by 15.• Launched VAULT, creating features for property managers to provision residents’ access, send emails, see equipment status, manage residents Wi-Fi accounts, and manage internal users.• Created a proof of concept for PtP beaming an internet circuit to MDU buildings from a cell tower instead of traditional circuits, creating the potential to save on monthly circuit costs by over 40%

Meticulously reviewed and analyzed reports, financial statements, and billing. Boosted customer service ratings to10% higher than the corporate average by using problem solving and conflict management skills. Tracked sales andplanned vehicle logistics with effective utilization of spreadsheets. Formed and maintained strong businessrelationships with local accounts to expand customer base.• Operated and grew a satellite office from a fleet of 30 vehicles to a fleet of 70.

Coordinated maintenance and repair with outside vendors for a fleet of 200 vehicles. Maintained new and existingaccounts by offering exceptional customer service, providing sensible advice, and handling all queries in a tactfulmanner. Composed rental contracts for corporate, retail, and insurance customers.• Completed management qualification interview within nine months.

Trained and motivated sales teams and other employees to perform and accomplish sales-oriented goals. Maintainedand consistently updated product knowledge by participating in weekly meetings to ensure effective creation ofcustomized meal plans. Spearheaded seminars for both small and large groups on exercise and nutrition. Organizedand facilitated public events at schools, health fairs, and gyms.• Recognized as the most improved store of the year 2017