Le Quang (James) Dang Email & Phone Number

Calgary, Ab, Ca

Nanticoke, Ontario, Canada

• Managed the free issue area for the Nanticoke Oil Refinery, in charge of ordering, replenishing, and issuing more than 400 items sitewide• Coordinated between Supply Chain and Operations departments to carry out investment recovery initiative for 200 different materials in the site’s warehouses• Implemented technological scan system and issued more than 100 new materials to free issue sections for employee use, improving operation efficiency through decreasing pick time and administrative tasks for warehouse operators • Coordinate with vendors and procurement department to expedite overdue purchase orders, improving purchase order cycle time sitewide

Calgary, Alberta, Canada

• Conducted tutorial sessions for a large cohort of students, totaling up to 400, for Operation Management 317 and Management Studies 391• Provided groups of 20-30 students with guidance in understanding complex course material and solving problems constructively• Maintained accurate grading records for multiple lectures with high levels of data integrity• Collaborated in functional team of 8 marker/proctors to verify solution keys, graded assignments and exam papers

Calgary, Alberta, Canada

• Assisted more than 300 passengers per shift at in-terminal check-in counter, gate, and arrival terminal for Flair Airlines and Lynx Air, demonstrating strong detail orientation and communication skills in a fast-paced, result oriented environment• Developed and nurtured customer relationships within the aviation industry, focusing on the needs and preferences of passengers, travel agencies, and other stakeholder• Provided effective and timely communication across 3 departments of airline customer service, operation control center, and ramp service• Specialized in flight delays and cancellation communication, resolved 80% of customer complaints and escalated complex matters, ensuring all customer concerns were addressed promptly

Calgary, Alberta, Canada

• Documented and scanned over 100 airport’s legal land documents and summarized contract information using Excel resulting in an increase in overall document searching efficiency for the Land Development team• Conducted extensive online research to gather essential data about the aviation industry for the Air Service Development team executive reports• Coordinated with the Communication Department to gain access to photos that were later used to enhance visual elements of presentations for airline conventions• Cooperated closely with functional team of 10 members of the Air Service and Land Development team to assist in both daily tasks and long-term projects