Nga Dang Email & Phone Number

United States

Synthesized published literature on water, sanitation, and hygiene; co-wrote a book chapter manuscript on introduction to WASH sector in Springer Nature’s Handbook of Global Health.

Kingston, On

• Conduct 2-hour weekly tutorials for 55 graduate students by preparing lesson plans, lecture summaries, and SPSS demonstration; hold weekly office hour; mark assignments and provide feedback; monitor online discussions. • Collaborate with the professor and another Teaching Assistant.

Hamilton, On

• Cochrane systematic review update: o Assessed included studies for homogeneity to prepare for a meta-analysis.o Populated and formatted tables with characteristics of included studies in Review Manager software based on Cochrane Style Manual.o Conducted literature search that supported the rationale for validity assessment of Health-related Quality of Life measures used by included studies. • Health Evidence (HE) repository:o Critically appraised 60+ systematic reviews and meta-analyses by using HE Quality Assessment tool within 15 minutes per article; resolved QA conflicts with experienced reviewers, ensuring quality consistency.o Revised the criteria for Economic Evaluation tags in HE tag dictionary by re-assessing 100+ articles on HE.o Screened 1000+ articles for relevancy to HE criteria.o Recommended strategies to improve usability of Registry of Methods and Tools by analyzing Google Analytics.o Performed paired t, ANOVA, and McNemar tests to assess the change in knowledge and skills of 2 cohorts of the Knowledge Broker Mentoring program using SAS and SPSS.o Tested the reliability of an automated screening tool by conducting Kappa test on SAS software.

Des Moines, Iowa Area

• Construct chase logic based on Healthcare Effectiveness Data and Information Set (HEDIS) technical specifications to capture members with gaps in care and improve the plan performance rate through community outreach activities.• Monitor Community Health Navigator performance through monthly reports; identify outliers for timely interventions.• Produce monthly reports for the Iowa Medicaid Enterprise and the internal Quality Committee regarding critical incidents, tobacco cessation and chronic disease management.• Identify and communicate with 100+ providers to request medical records after querying the provider databases.• Act as a liaison between the Community Health Navigator supervisor and Medical Economist by clarifying required reporting fields, reviewing queries and cross-testing reports to improve accuracy.

Des Moines, Iowa Area

• Research the expenditure patterns in Medicaid claims and recommend suitable education intervention for disease management for ACIA asthma population; independently construct a study and review scientific literature. • Analyze demographic data of 200,000 Medicaid Iowans; research correlations between health status and risk factors, ethnicity and claims history• Learn and employ SAS EG, SAS to produce analytic reports for internal use of other departments.• Co-manage Influenza Campaign for ACIA members: prepare flu education and promotion materials in accordance to the CDC and corporate compliance; identify members at risk using ICD-10 codes and Excel to send brochures.• Input entries of Critical Incidents for Quality Assurance; participate in HEDIS meetings.

Des Moines, Iowa Area

• Created and presented snapshots of a new network of 4000+ providers (i.e. demographics, coverage, accessibility, etc.) by utilizing 3 applications (Business Objects, Visual Cactus and MS Excel) at the same time.• Evaluate this network’s quality regarding provider’s specialties and density based on Wellmarks’ requirements.• Built a Network Profile Playbook detailing methods, results, and implications of the study so that Wellmark can replicate with other networks.• Designed a standardized Business Object report to reduce error rate in loading provider contract information.• Tested multiple queries to troubleshoot issues with the database and BO tool. • Shadowed colleagues in various departments (ie. Process Excellence, Business Analytics, Healthcare Innovation, etc.) to better understand business operations and collaborations across divisions at Wellmark.

Vietnam

• Integrated standard cost norms, operational forms and procedures from UN-EU Guidelines and the organization’s former system.

Lycoming College, Williamsport, Pa

• Plan and organize campus events including Campus Carnival, Involvement Fair, and annual concert.• Proficient in office skills: address customer inquiries, sell event tickets, and organize mail and supplies.

Lycoming College, Williamsport, Pa

• Review and critique students’ resumes during peer-advising sessions.• Promote events such as career fairs, workshops, and presentations by designing posters, emails and flyers and posting on social media including website, Facebook, Pinterest, and Twitter.

Hanoi, Vietnam

• Collaborated with co-owner, promoted products and negotiated with customers.• Established the shop’s website and fan site on Facebook.

Master Of Public Health - Mph

Activities and Societies: Courses taken (selected): EPID 821 - Fundamental Biostatistics EPID 822 - Applied Regression Analysis EPID 801.

Bachelor’S Degree, Health Services Administration, 3.90

Activities and Societies: Unicef Drake University chapter, Enactus Drake University chapter, International students association, Drake.

Health/Health Care Administration/Management And Biology

Activities and Societies: Multicultural Awareness Group, Pre-Health Club