Dan Govier Email & Phone Number

Dunster, England, United Kingdom

Managing Director and Lead Developer of fledgling game development studio, responsible for business strategy and ongoing design of the software titles developed by the studio. Committed to developing deep and engaging sci-fi experiences.

Dunster, United Kingdom

Responsible for business strategy and developing close working relationships with partner organisations. Also responsible for ensuring all ongoing development projects are delivered on time and within budget.

Puriton, Uk

Providing enterprise level IT support to small and medium sized businesses.

Shepton Mallet, United Kingdom

Responsible for operational change control across the Easynet global business, ensuring maintenance activities on critical infrastructure were planned and executed in accordance with best practice policies and process. Manager of a team of Change Analysts, who were responsible for conducting meticulous impact analysis on all change activities and for ensuring all impacted customers were notified within contractual SLAs.Key Achievements:- Design and development of proprietary Change Management CRM portal with intelligent software automation, enabling the business to manage a reduction in headcount while at the same time facing an increase in work volume, without causing a negative impact on the customer experience.- Design and development of sophisticated impact analysis tools, providing the business with unparalleled access to customer inventory data and reducing days of manual investigative work to mere seconds in many cases. Now used company wide for all forms of impact analysis.- Cultivated excellent professional relationships with a number of prominent UK telecommunications partners, driving improvements in both communication and performance.- Winner of the 2016 Interoute X-Factor award for innovation and exceptional quality of work.

Shepton Mallet, Somerset, United Kingdom

Responsible for managing all customer escalations relating to faults or provisioning activities, ensuring that supplier partners were properly engaged to ensure a swift resolution to the reported issue. Forged close working relationships with a number of key suppliers, resulting in smoother escalations and more efficient resolutions.The role was later expanded to include general customer complaints, which required excellent communication skills and a natural ability to calmly direct difficult conversations towards a mutually agreeable resolution. Achieved a delicate balance between saving costs for the business and satisfactorily resolving customer complaints.Key Achievements:- DSO Referral Officer for the Openreach Directors Service Office, managing MPF/SMPF escalations for the Easynet business.- Received an award from the Managing Director for excellent teamwork and an exceptional quality of work.

Shepton Mallet, Somerset, United Kingdom

Responsible for the swift resolution of a wide range of critical faults escalated by the first and second line teams, using logical layer based troubleshooting as defined by the OSI Model. The types of faults encountered ranged from physical connectivity up to IP routing and protocol specific issues.Key Achievements:- Developed training documents and diagrams that are still in use today, including a particular diagram relating to LLU infrastructure which has since been adopted by other providers.- Instrumental in the successful decommission of two BT telephone exchanges, ensuring that Easynet customers were migrated away with minimal disruption to service.- Represented the UK Online business on the ThinkBroadband forum, regularly helping customers with issues and providing help and advice where required.- Received two awards for exceptional quality of work.

Ilminster, Somerset, United Kingdom

Responsible for the build and deployment of Windows 95 based desktop computers, with proprietary software and hardware components for use by opticians throughout the mainland UK. The role included both telephone based and on-site support, with repair activities often taking place in front of customers where efficiency and professionalism were critical.Key Achievements:- Attended the BBC Television Centre in London as a technical expert to ensure the Yellowrock computer system performed flawlessly on live television.

Taunton, United Kingdom

Worked within the IT Service Centre, responsible for the build, deployment and repair of Windows 3.11 based desktop computers in various Somerset County Council office locations throughout the county. Also responsible for the installation and maintenance of 10BASE2 coaxial Ethernet networks in the same locations.Later responsible for the build, deployment and repair of Acorn Archimedes and BBC Micro computers in schools throughout Somerset. This role also included training teaching staff on how to use newly installed hardware.