Daniel Goyer Pmi-Pba Email & Phone Number

Région De Montréal, Canada

Région De Montréal, Canada

En appui au Directeur de la livraison des solutions d'affaires du secteur entreprise, Daniel est directement responsable d'une équipe de 15 analystes d'affaires / experts métiers et en soutien aux 40 ressources de l'équipe. Il travaille aussi conjointement avec les chefs de projets, architectes TI et architectes d'affaires afin d'assurer un arrimage à travers le portefeuille du bureau de projet. Daniel a aussi eu la responsabilité d'accompagner plus de 70 analystes d'affaires de la Vice-présidence dans le cadre de la méthodologie de livraison de projet mise en place chez Desjardins.

Montreal, Canada Area

Dans le cadre d'une transformation du centre d'appels entreprise Daniel coordonnait les activités d'une équipe de plus de 10 analystes d'affaires et experts métiers pour implanter des solutions technologiques répondant aux besoins d'affaires du secteur. En collaboration avec les chefs de projets et architectes d'affaires et de solutions, Daniel a participé à définir une feuille de route triennal de plus de 15 millions pour atteindre les cibles stratégiques de la Vice-présidence.

Montreal & Toronto

• Build and manage relationships with business partners, senior leaders and vendors to ensure the delivery of a fully integrated client experience• Manage Intake process and guide senior management in finding the appropriate IT strategy and solution to meet their business needs• Act as the main IT point of contact with the business and collaborate with IT partners in delivering projects and solutions• Lead technology initiatives for TDI General Insurance Corporate Portfolio• Ensure technical solutions and business processes adhere to overall business and project objectives• Manage and reviewbudget projects and small initiativeswith IT and business partners• Prioritize and coordinate projects and small initiatives• Recommend resolutions for issues encountered in projects delivery• Prepare opportunity documents and risk evaluation with business partners• Responsible and collabore with the PMO during the project intake process for IT, Finances, HR, Risk Management, Marketing, Client Communications, Legal Affairs and Affinity market business units. • Collaborate to the Delivery Excellence (DE) team of the OCIO regarding the Pan-TDBG intake process deployment

Montreal & Toronto

- Elicitating business requirements and processes in major projects. - Participating to solution definition with architecture team. - Coaching and providing colleagues guidance on industry best practices (BPMN, SDLC and PMLC). - Identify business impacts and manage change management- Coach new resources and colleagues on SDLC, RMLC and PMLC gating

Worked on defining the customer profile strategy for the new CRM (SAP) application by: • Facilitating joint working sessions with large and complex groups of stakeholders and lead them to reach consensus.• Helping align business partners strategy with IT solution • Defining business needs with senior management • Summarizing and communicating problems and risks to project team

Montreal, Toronto, Vancouver & Calgary

Integrate Siebel CRM to Eastern and Western Region by reviewing End-to-End business requirements and processes. Participating to new product deployment via the Web and coaching new resources. Developping controls and key measures to maximize business units efficiency.• Act as first point of contact with business partners for requirements and IT requests• Lead BA for IT projects in the areas of Call Centre, Client Services, Products and Marketing• Utilize business process mapping and use cases to facilitate requirements elicitation• Produce documents such as Requirements Management Strategy, High Level Requirements documents, Project Plans, Test Strategy and Communication Plan• Define and deploy a change management plan with business partners• Evaluate costs and efforts with project manager• Define and standardize processes and procedures• Support project manager planning and artifacts• Coach external consultant and colleagues on business requirements practice

Montreal, Canada Area

I was a Business Analyst for Electronic Business Department facilitating workshops with different business sectors to help them in their new process integration following a system integration.I completed projects at the following companies:- Desjardins- Merck Frosst Canada- Ministry of Justice- Lundbeck Canada- Internal Audit for SOX project

Sherbrooke

Maîtrise

Baccalauréat

Siebel - Business Analyst Certification